They messed my sister's order up and then she had to pay for it again. That is horrible. Why would she have to pay for a messed up order ? Will never eat there again !!!! ?
Aimee
Employees are disrespectful
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Blizzard
Leann Johnson
Very rude people food was nasty don't recommend this place at all
seth donofrio
This place is dirty the food is bad and the staff are not good at all. If I could give 0 stars I would. I waited 15 minutes past the time my mobile order said it would be ready and was served cold food but first was missing things from my order and when I told the staff they wanted to argue with me saying I was wrong even when I showed them my phone it took one of the staff going to the manager and saying something ignorant about me to the manager to get it corrected because the manager said it's right there on the receipt. This place needs reviewed by corporate for sure and things need to change.
Atmosphere: 1
Food: 1
Service: 1
hannah russell
I had a terrible experience at this restaurant while grabbing a quick bite to eat while my sister was in labor. The staff was incredibly rude and inattentive. Not only did they forget our drinks and condiments, but they also failed to provide us with napkins. When we politely asked for these items, the staff treated us with utter disdain and disrespect. I have never felt so belittled and mistreated at a restaurant before. The lack of basic customer service and common courtesy displayed by the staff at this establishment is truly appalling. I would advise anyone considering dining here to think twice before subjecting themselves to such appalling treatment. Especially AFTER spending 45$.
Atmosphere: 1
Food: 1
Service: 1
Laura Hodge
The food is good, and we don’t get to go to Dairy Queen much, so it’s like a little treat:) theTWO times we have been in the last month, I could not even get my favorite ice cream??? I love a banana split blizzard, time before this, they had no strawberries?!? Tonight we came to eat after the circus, and our son wanted a banana split. We were told NO bananas?!!!? I mean why are y’all in business if you can make the items on the menu?
Raymond Parrish
Very rude customer service, the ice cream tasted like sour milk I won't be surprised if they shut down.
Atmosphere: 1
Food: 1
Service: 1
Summer Zalar
This location is awful. I’m pregnant and wanted some ice cream. I pulled up to the speaker and there was no response for 5 minutes with cars lining up behind me. Eventually I said hello twice and nothing. So I pulled up to the window to which a woman opens it and looks at me. I told her I tried to order and she said “it’s shift change, there are 2 people in here. Pull around to order.” So I pull around to order, pull up to the window and wait another few minutes. She hands me the drink, says nothing, and slams the window. I ordered a frozen hot chocolate and basically got a vanilla milkshake, there’s practically no fudge in the drink based on taste and color. This place is consistently bad but this really pushed me over the limit. There’s no reason to be so rude to someone and make a drink improperly. I wouldn’t recommend this location to anyone.
Atmosphere: 1
Food: 1
Service: 1
Colby Reed
Ordered a double hamburger with bacon. Meat and bacon only. Came as a single with cheese but my 17 year old sister was too afraid of the manager who took her order to ask her to fix it. I can get over the wrong burger, i get it’s picky, but to have a 17 year old scared to ask for a mistake to be fixed as the manager. Unacceptable.
I called this location this past Tuesday night (6 separate times, because no one would answer the phone) and a middle aged woman picked up the phone and told me to hold. I said “no problem!” and kept silent and then she rudely said “HELLO?!”.. I said “Hi! Sorry, I was told to hold” and she replied with “Well sOrry, I’m trying to run a business and I have two employees here including myself, so yeah I have to put people on hold and I’m super busy”. I replied “Oh, I wasn’t being rude I just thought I needed to hold while you finished what you were doing”. ANWAYS- This woman was EXTREMELY rude to me on the phone and was very irritated she was even taking my order. I ordered an ice cream cake and she was being disrespectful the entire phone call and talking to me as if I’m unintelligent. She was very irritated that I asked her if they had green icing for the cake and she had to take a minute to check in the back. She told me she didn’t know if my cake could be made because the “cake lady” wasn’t coming in due to weather..? She never called me back to let me know the status of the cake being made. I called in to check mid-day Thursday and I talked to a very kind young man. He was very helpful and respectful and told me the cake was ready- I also told him I was treated badly by the woman on the phone and thanked him for his kindness. Thursday evening I went to pick up the cake. The lobby was closed when the sign said they were open until 10:00pm. I went through the drive-thru and unfortunately had to deal with the rude woman again at the window. She had zero personality and was still being disrespectful and just flat out mean. I forget her name, but she was African-American with pretty long hair. Hopefully this review gets to higher management and can put her in her place and give her training on how to treat customers. Also, the handwriting on my cake looks like a middle school student did it. No cursive, not even decorative scripture.. Super dissatisfied. DO BETTER!**I’ll add pics later
Atmosphere: 1
Service: 1
Shane Cobb
This was without a doubt the worst fast food experience I have encountered. The lady taking orders (wearing a black headband and jacket) was the most hateful and disrespectful person that could be picked to have customer interactions. 1st thing is I get company’s are constantly changing menu items but when I ask for something clearly on the screen and then continue to ask for 3 other items, there is zero reason to get an attitude and then proceed to be hateful towards me. The next thing that really made me make this review, is once I got to the window, the same lady was on the phone with a friend and was talking bad about an elderly customer. She continued to disrespect and be hateful because the man simply asked about a senior discount. If you are going to talk wrongly about a customer, at bare minimum wait until other customers aren’t present or matter of fact, Don’t do it all. I understand me not coming back will effect this establishment in no way, but I will not be returning or recommending this location to anyone else. I genuinely felt bad for the other workers and customers that had to interact with this woman.
Atmosphere: 1
Food: 3
Service: 1
Madalyn
Asked for a choco extreme. There is only one item on the menu that says “extreme” and they gave us vanilla ice cream with some chocolate syrup in it. We called to complain and they just said they thought we wanted the hot chocolate extreme which DOES NOT EXIST, and even if we had ordered the hot chocolate blizzard, it comes with Oreos which we did not get anyway. WeThe manager gave us guff. Get right with your menu. This is not a problem anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Steven Griffith
Ordered a backyard bacon ranch triple and got a double with pickles and ketchup. What are you guys doing? And took ten minutes to get the wrong food. Plz do better.
Atmosphere: 3
Food: 2
Service: 2
Peaches17
To bad Google will not allow to 0 stars since that is definitely what this DQ deserves. I was not able to go inside since the doors were locked. (This was @ 5:30pm on a Wednesday) I don't believe I have ever been so upset at a Dairy Queen. The staff was not polite nor do they care about the food they are serving. They definitely need to be trained correctly in customer service!
They messed my sister's order up and then she had to pay for it again. That is horrible. Why would she have to pay for a messed up order ? Will never eat there again !!!! ?
Employees are disrespectful
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Blizzard
Very rude people food was nasty don't recommend this place at all
This place is dirty the food is bad and the staff are not good at all. If I could give 0 stars I would. I waited 15 minutes past the time my mobile order said it would be ready and was served cold food but first was missing things from my order and when I told the staff they wanted to argue with me saying I was wrong even when I showed them my phone it took one of the staff going to the manager and saying something ignorant about me to the manager to get it corrected because the manager said it's right there on the receipt. This place needs reviewed by corporate for sure and things need to change.
Atmosphere: 1
Food: 1
Service: 1
I had a terrible experience at this restaurant while grabbing a quick bite to eat while my sister was in labor. The staff was incredibly rude and inattentive. Not only did they forget our drinks and condiments, but they also failed to provide us with napkins. When we politely asked for these items, the staff treated us with utter disdain and disrespect. I have never felt so belittled and mistreated at a restaurant before. The lack of basic customer service and common courtesy displayed by the staff at this establishment is truly appalling. I would advise anyone considering dining here to think twice before subjecting themselves to such appalling treatment. Especially AFTER spending 45$.
Atmosphere: 1
Food: 1
Service: 1
The food is good, and we don’t get to go to Dairy Queen much, so it’s like a little treat:) theTWO times we have been in the last month, I could not even get my favorite ice cream??? I love a banana split blizzard, time before this, they had no strawberries?!? Tonight we came to eat after the circus, and our son wanted a banana split. We were told NO bananas?!!!? I mean why are y’all in business if you can make the items on the menu?
Very rude customer service, the ice cream tasted like sour milk I won't be surprised if they shut down.
Atmosphere: 1
Food: 1
Service: 1
This location is awful. I’m pregnant and wanted some ice cream. I pulled up to the speaker and there was no response for 5 minutes with cars lining up behind me. Eventually I said hello twice and nothing. So I pulled up to the window to which a woman opens it and looks at me. I told her I tried to order and she said “it’s shift change, there are 2 people in here. Pull around to order.” So I pull around to order, pull up to the window and wait another few minutes. She hands me the drink, says nothing, and slams the window. I ordered a frozen hot chocolate and basically got a vanilla milkshake, there’s practically no fudge in the drink based on taste and color. This place is consistently bad but this really pushed me over the limit. There’s no reason to be so rude to someone and make a drink improperly. I wouldn’t recommend this location to anyone.
Atmosphere: 1
Food: 1
Service: 1
Ordered a double hamburger with bacon. Meat and bacon only. Came as a single with cheese but my 17 year old sister was too afraid of the manager who took her order to ask her to fix it. I can get over the wrong burger, i get it’s picky, but to have a 17 year old scared to ask for a mistake to be fixed as the manager. Unacceptable.
Atmosphere: 1
Food: 3
Service: 1
Blizzard!!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I called this location this past Tuesday night (6 separate times, because no one would answer the phone) and a middle aged woman picked up the phone and told me to hold. I said “no problem!” and kept silent and then she rudely said “HELLO?!”.. I said “Hi! Sorry, I was told to hold” and she replied with “Well sOrry, I’m trying to run a business and I have two employees here including myself, so yeah I have to put people on hold and I’m super busy”. I replied “Oh, I wasn’t being rude I just thought I needed to hold while you finished what you were doing”. ANWAYS- This woman was EXTREMELY rude to me on the phone and was very irritated she was even taking my order. I ordered an ice cream cake and she was being disrespectful the entire phone call and talking to me as if I’m unintelligent. She was very irritated that I asked her if they had green icing for the cake and she had to take a minute to check in the back. She told me she didn’t know if my cake could be made because the “cake lady” wasn’t coming in due to weather..? She never called me back to let me know the status of the cake being made. I called in to check mid-day Thursday and I talked to a very kind young man. He was very helpful and respectful and told me the cake was ready- I also told him I was treated badly by the woman on the phone and thanked him for his kindness. Thursday evening I went to pick up the cake. The lobby was closed when the sign said they were open until 10:00pm. I went through the drive-thru and unfortunately had to deal with the rude woman again at the window. She had zero personality and was still being disrespectful and just flat out mean. I forget her name, but she was African-American with pretty long hair. Hopefully this review gets to higher management and can put her in her place and give her training on how to treat customers. Also, the handwriting on my cake looks like a middle school student did it. No cursive, not even decorative scripture.. Super dissatisfied. DO BETTER!**I’ll add pics later
Atmosphere: 1
Service: 1
This was without a doubt the worst fast food experience I have encountered. The lady taking orders (wearing a black headband and jacket) was the most hateful and disrespectful person that could be picked to have customer interactions. 1st thing is I get company’s are constantly changing menu items but when I ask for something clearly on the screen and then continue to ask for 3 other items, there is zero reason to get an attitude and then proceed to be hateful towards me. The next thing that really made me make this review, is once I got to the window, the same lady was on the phone with a friend and was talking bad about an elderly customer. She continued to disrespect and be hateful because the man simply asked about a senior discount. If you are going to talk wrongly about a customer, at bare minimum wait until other customers aren’t present or matter of fact, Don’t do it all. I understand me not coming back will effect this establishment in no way, but I will not be returning or recommending this location to anyone else. I genuinely felt bad for the other workers and customers that had to interact with this woman.
Atmosphere: 1
Food: 3
Service: 1
Asked for a choco extreme. There is only one item on the menu that says “extreme” and they gave us vanilla ice cream with some chocolate syrup in it. We called to complain and they just said they thought we wanted the hot chocolate extreme which DOES NOT EXIST, and even if we had ordered the hot chocolate blizzard, it comes with Oreos which we did not get anyway. WeThe manager gave us guff. Get right with your menu. This is not a problem anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Ordered a backyard bacon ranch triple and got a double with pickles and ketchup. What are you guys doing? And took ten minutes to get the wrong food. Plz do better.
Atmosphere: 3
Food: 2
Service: 2
To bad Google will not allow to 0 stars since that is definitely what this DQ deserves. I was not able to go inside since the doors were locked. (This was @ 5:30pm on a Wednesday) I don't believe I have ever been so upset at a Dairy Queen. The staff was not polite nor do they care about the food they are serving. They definitely need to be trained correctly in customer service!
Atmosphere: 1
Food: 1
Service: 1