Service was great! Fries were good and hot even on a Sunday evening!
Atmosphere: 5
Food: 4
Service: 5
Kerry Hoyle
wonderful breakfast burrito!!!! Fresh! delicious. Courteous staff (we don't usually get breakfast. Sausage not too spicy.!
Atmosphere: 5
Food: 5
Service: 5
Sharon Derra
The Hardee's located in Decatur is has the best customer service and the best fast food burgers!
Larry McCollough
If your in the mood for poor to no service this is your place. Wife and I ordered and then waited for about 20 min. Got our food nearly cold and my burger wasn’t even the one I ordered. It was wrapped like it was a double cheeseburger, but it had no cheese. The drink and condiment bar was so disgustingly dirty we felt like we needed to go wash up afterwards.
Atmosphere: 1
Food: 1
Service: 1
Michael Pardue
They gave me free drinks because that's all I ordered otherwise drinks are high
Kelly R
Far-too-generous 1-star review Please read this entire post — and do yourself a favor: DO NOT waste your time or hard-earned money.
I’ve been coming to the Hardee’s in Harriman, TN every morning for nearly five years, but it’s time to call it what it is: this place has gone completely downhill.
You can’t even get a basic breakfast anymore. No orange juice. No milk. No smoked sausage. And if you order biscuit and gravy, they’ll hand you the gravy in a coffee cup. It’s honestly embarrassing at this point.
But what’s worse than the poor service is the dishonesty.
The new GM — Ashley — left a 5-star review about herself using her accounts. On top of that, she’s having employees like “Bailey White” post fake glowing reviews, pretending to be happy customers to make the store look better. Meanwhile, loyal regulars like me — the people who’ve supported this place for years — are being driven away.
This isn’t just tacky. It’s deceptive, and it violates the trust of paying customers.
And I say that from experience: Before I changed careers, I was a district manager for a major food chain for many years. I know how a well-run store operates — and this is absolutely not it.
Faking reviews is not common practice in the restaurant industry. It’s dishonest and completely unacceptable. The public deserves transparency — not smoke and mirrors.
As of today, I’m done. I’ll be taking my business to anywhere down the road, where at least the management is honest and the basics are in stock. Anywhere but the Hardee’s Harriman location from now on.
Hardee’s corporate: your Harriman location is falling apart — and the people running it are more focused on protecting their image than actually fixing the problems. Get somebody to train them or get a manager that knows how to manage.
Atmosphere: 1
Food: 1
Service: 1
Josh Couch
Ive ordered here about 6 times in the past few months. I can always tell when a gentleman, who's name I've since learned is Casey, is working because its the only time my food is correct. All 3 times he wasn't there I was given the completely wrong order. All 3 times he was, everything was great. Thank you Casey for being the only one to care enough to make sure customers get what they order!
Atmosphere: 1
Food: 2
Service: 1
Adam Nutter
Took a while to get order.
Atmosphere: 3
Food: 3
Service: 3
Marilyn Graham
I guess every fast food restaurant you go to you have to look at what you get before you leave. I hate burnt hamburger meat!!
Absolutely the friendliest people ever.
Atmosphere: 5
Food: 5
Service: 5
Service was great! Fries were good and hot even on a Sunday evening!
Atmosphere: 5
Food: 4
Service: 5
wonderful breakfast burrito!!!! Fresh! delicious. Courteous staff (we don't usually get breakfast. Sausage not too spicy.!
Atmosphere: 5
Food: 5
Service: 5
The Hardee's located in Decatur is has the best customer service and the best fast food burgers!
If your in the mood for poor to no service this is your place. Wife and I ordered and then waited for about 20 min. Got our food nearly cold and my burger wasn’t even the one I ordered. It was wrapped like it was a double cheeseburger, but it had no cheese. The drink and condiment bar was so disgustingly dirty we felt like we needed to go wash up afterwards.
Atmosphere: 1
Food: 1
Service: 1
They gave me free drinks because that's all I ordered otherwise drinks are high
Far-too-generous 1-star review
Please read this entire post — and do yourself a favor: DO NOT waste your time or hard-earned money.
I’ve been coming to the Hardee’s in Harriman, TN every morning for nearly five years, but it’s time to call it what it is: this place has gone completely downhill.
You can’t even get a basic breakfast anymore.
No orange juice.
No milk.
No smoked sausage.
And if you order biscuit and gravy, they’ll hand you the gravy in a coffee cup. It’s honestly embarrassing at this point.
But what’s worse than the poor service is the dishonesty.
The new GM — Ashley — left a 5-star review about herself using her accounts. On top of that, she’s having employees like “Bailey White” post fake glowing reviews, pretending to be happy customers to make the store look better. Meanwhile, loyal regulars like me — the people who’ve supported this place for years — are being driven away.
This isn’t just tacky. It’s deceptive, and it violates the trust of paying customers.
And I say that from experience: Before I changed careers, I was a district manager for a major food chain for many years. I know how a well-run store operates — and this is absolutely not it.
Faking reviews is not common practice in the restaurant industry. It’s dishonest and completely unacceptable. The public deserves transparency — not smoke and mirrors.
As of today, I’m done. I’ll be taking my business to anywhere down the road, where at least the management is honest and the basics are in stock.
Anywhere but the Hardee’s Harriman location from now on.
Hardee’s corporate: your Harriman location is falling apart — and the people running it are more focused on protecting their image than actually fixing the problems. Get somebody to train them or get a manager that knows how to manage.
Atmosphere: 1
Food: 1
Service: 1
Ive ordered here about 6 times in the past few months. I can always tell when a gentleman, who's name I've since learned is Casey, is working because its the only time my food is correct. All 3 times he wasn't there I was given the completely wrong order. All 3 times he was, everything was great. Thank you Casey for being the only one to care enough to make sure customers get what they order!
Atmosphere: 1
Food: 2
Service: 1
Took a while to get order.
Atmosphere: 3
Food: 3
Service: 3
I guess every fast food restaurant you go to you have to look at what you get before you leave. I hate burnt hamburger meat!!
Food: 1
Service: 4
Restaurantji Recommends
Great place to go if you're hungry for biscuits and gravy.
Atmosphere: 4
Food: 5
Service: 5
Walked in and was ignored by the staff. No one acknowledged my standing at the counter. Turned around and walked out.
Atmosphere: 3
Food: 2
Service: 1
9/10 times going, you will have COLD FOOD. not worth spending my $20 on COLD FOOD.
Atmosphere: 1
Food: 1
Service: 1
Service was prompt and courteous
Although the dining room was closed and it was drive through only, they did good. Wasn't a super long wait.
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