Ordered door dash tonight. Frys were not cooked and still stiff ...one plate did not have the shrimp on it. They did not send all the sauces I paid for...waist of money.
Tammy Ivey
Very slow đ and 9 out of 10 times the order is wrong! Food isn't good anymore! Or it's cold! 15 minutes wait time to order then 20 minutes at the windows to get the food and the order was wrong! We won't be back.
Mia Brake
Had black hairs FRIED into my fishâŠdonât eat here, youâll probably get sick.
Atmosphere: 1
Food: 1
Service: 1
bubba mann
Got an order to go. Extremely long wait. Pink hair manager in kitchen Telling front counter workers going to be at least 20 min wait I'm the only one back here( could see two more people in the kitchen) And bragging to the girls up front about the police being called on her last night, telling the whole story and she doesn't care. Her version sounded like she was in the wrong, not the customer. Never the less my order was totally wrong. Just sad you can't find a decent place to eat out . Will not be returning. Will be calling corporate in the morning. Would like to talk to the GM. Tried to call to store numerous times. No one answered.
Atmosphere: 1
Food: 1
Service: 1
Jonathan
Intercom radio on Sunday playing & talking Christian weird atmosphere
Atmosphere: 3
Food: 4
Service: 4
Chris Lowry
If drinks doesn't come with the meal then have a sign saying that. Why doesn't the meal include a drink for? I paid nearly 20 for me to eat here. Never again will I do this again
Atmosphere: 1
Food: 3
Service: 1
Brenda Alexander
Pulled up to to order and the girl said one second so six minutes go by and my fiancee says hello are y'all open and she comes back on and says I said just a minute with a attitude so probably waited like another two or three minutes and she still had a additude. But finally placed our order and no one ever came to the window and we waited there probably like five minutes. The girl was cleaning the dinning room so got tired of waiting and decided to go dine in and the girl finally walked back behind the counter and tells the cook they left and and my fiancee says no we came in. She looked so surprised. I think she wanted us to drive off because she was already cleaning but it was only 8:30 when we went though the drive tho. Anyway we wait like another three- five minutes and finally get our food sat down to eat and the fish was pink in the middle. He took the food back up there and she argued with him saying it's supposed to look like that. He said no it's not I'm a chief. So I ask the cook to come look and he said yeah it's not done he saw the pink. He was nice but she was down right nasty. So my fiancee ask for a refund and all she did was give us a receipt that says voided so I don't even know if we got our money back. I even asked can I get your name and she just gave me a nasty look and wouldn't answer me.But I looked on the receipt after we left and it said Ashley. This just happened tonight 01/01/2025 She don't need to be working in customer service. Worse service I've ever had. I've been going here since I was a kid. Almost 47 years. Won't be back if she's still there. If you don't like your job find another you don't have to be so nasty and smart with the customers. They have to be desperate to hire a worker like that. She runs business away and tries to get them to drive off because she don't want to do her job. Will probably be back tomorrow to talk with her GM. I never complain but worse experience ever. Sad because I love Captain D's one of my favorite restaurants. This was at the Dickson, TN store.
Atmosphere: 1
Food: 1
Service: 1
Bryan Underwood
Took almost an hour to get food. Never will go there again
Atmosphere: 1
Food: 3
Service: 1
Olivia Vasile
The place for good fast fried food. The cod is definitely the highlight here. Fried catfish and oysters are probably best to eat as soon as you get them. But the service is always polite and fast, so I canât complain.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Giant Fish Sandwich, Fish Plate
Jessica Levine
2024: See below.
2022: Y'all... You can't even move the line at a reasonable pace anymore. How is that when the dining room is closed? This undoubtedly puts Captain D's on the precipice of going out of business. I used to like the food but now I can go elsewhere and literally get my food in less than half the time that I sat in line at CD.
Third time is the charm! Youâve lost my business. My last three drive thru orders have been wrong, but this time takes the cake. Drove up to the speaker, saw a sign that said Out of brocolli, tartar sauce, and one other item. Ordered two of the shrimp, lobster bite, and fish dinner with coleslaw on one, green beans on the other, fries on both. The woman who took the order was very curt, acted like it was killing her to take the order. Very rude. Drove around, the amount I was charged was much less than expected and I asked, âDid they get my order right?â Surprise, surprise!! They did not! Again. So I knew I wasnât getting the shrimp, but I WAS expecting the rest of it to be ok. Nope. No fries. First of all, what kind of seafood place runs out of tartar sauce? Very, very, poor planning. Secondly, it was NOT busy! Your location is tired and sad looking. Your staff is obviously inept and poorly trained. I donât see how youâll stay in business another year.
Atmosphere: 1
Food: 1
Service: 1
PAm Hutton
Everything was fresh, hot, very good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish Plate, Coleslaw, Fried Okra, French Fries
Donna McCaleb
Very disappointed. No fries at 2:30 on Oct 19,2024. Sides were not good at all. Fish tasted leftover. Won't go again for awhile. If they say, no fries, I'll drive away.
Ordered door dash tonight. Frys were not cooked and still stiff ...one plate did not have the shrimp on it. They did not send all the sauces I paid for...waist of money.
Very slow đ and 9 out of 10 times the order is wrong! Food isn't good anymore! Or it's cold! 15 minutes wait time to order then 20 minutes at the windows to get the food and the order was wrong! We won't be back.
Had black hairs FRIED into my fishâŠdonât eat here, youâll probably get sick.
Atmosphere: 1
Food: 1
Service: 1
Got an order to go. Extremely long wait. Pink hair manager in kitchen Telling front counter workers going to be at least 20 min wait I'm the only one back here( could see two more people in the kitchen)
And bragging to the girls up front about the police being called on her last night, telling the whole story and she doesn't care. Her version sounded like she was in the wrong, not the customer.
Never the less my order was totally wrong. Just sad you can't find a decent place to eat out . Will not be returning. Will be calling corporate in the morning. Would like to talk to the GM. Tried to call to store numerous times. No one answered.
Atmosphere: 1
Food: 1
Service: 1
Intercom radio on Sunday playing & talking Christian weird atmosphere
Atmosphere: 3
Food: 4
Service: 4
If drinks doesn't come with the meal then have a sign saying that. Why doesn't the meal include a drink for? I paid nearly 20 for me to eat here. Never again will I do this again
Atmosphere: 1
Food: 3
Service: 1
Pulled up to to order and the girl said one second so six minutes go by and my fiancee says hello are y'all open and she comes back on and says I said just a minute with a attitude so probably waited like another two or three minutes and she still had a additude. But finally placed our order and no one ever came to the window and we waited there probably like five minutes. The girl was cleaning the dinning room so got tired of waiting and decided to go dine in and the girl finally walked back behind the counter and tells the cook they left and and my fiancee says no we came in. She looked so surprised. I think she wanted us to drive off because she was already cleaning but it was only 8:30 when we went though the drive tho. Anyway we wait like another three- five minutes and finally get our food sat down to eat and the fish was pink in the middle. He took the food back up there and she argued with him saying it's supposed to look like that. He said no it's not I'm a chief. So I ask the cook to come look and he said yeah it's not done he saw the pink. He was nice but she was down right nasty. So my fiancee ask for a refund and all she did was give us a receipt that says voided so I don't even know if we got our money back. I even asked can I get your name and she just gave me a nasty look and wouldn't answer me.But I looked on the receipt after we left and it said Ashley. This just happened tonight 01/01/2025 She don't need to be working in customer service. Worse service I've ever had. I've been going here since I was a kid. Almost 47 years. Won't be back if she's still there. If you don't like your job find another you don't have to be so nasty and smart with the customers. They have to be desperate to hire a worker like that. She runs business away and tries to get them to drive off because she don't want to do her job. Will probably be back tomorrow to talk with her GM. I never complain but worse experience ever. Sad because I love Captain D's one of my favorite restaurants. This was at the Dickson, TN store.
Atmosphere: 1
Food: 1
Service: 1
Took almost an hour to get food. Never will go there again
Atmosphere: 1
Food: 3
Service: 1
The place for good fast fried food. The cod is definitely the highlight here. Fried catfish and oysters are probably best to eat as soon as you get them. But the service is always polite and fast, so I canât complain.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Giant Fish Sandwich, Fish Plate
2024: See below.
2022: Y'all... You can't even move the line at a reasonable pace anymore. How is that when the dining room is closed? This undoubtedly puts Captain D's on the precipice of going out of business. I used to like the food but now I can go elsewhere and literally get my food in less than half the time that I sat in line at CD.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Super nice people and always awesome food.
Takes ridiculous amount of wait time
Third time is the charm! Youâve lost my business. My last three drive thru orders have been wrong, but this time takes the cake.
Drove up to the speaker, saw a sign that said Out of brocolli, tartar sauce, and one other item.
Ordered two of the shrimp, lobster bite, and fish dinner with coleslaw on one, green beans on the other, fries on both.
The woman who took the order was very curt, acted like it was killing her to take the order. Very rude.
Drove around, the amount I was charged was much less than expected and I asked, âDid they get my order right?â Surprise, surprise!! They did not! Again.
So I knew I wasnât getting the shrimp, but I WAS expecting the rest of it to be ok. Nope. No fries.
First of all, what kind of seafood place runs out of tartar sauce? Very, very, poor planning.
Secondly, it was NOT busy!
Your location is tired and sad looking. Your staff is obviously inept and poorly trained.
I donât see how youâll stay in business another year.
Atmosphere: 1
Food: 1
Service: 1
Everything was fresh, hot, very good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish Plate, Coleslaw, Fried Okra, French Fries
Very disappointed. No fries at 2:30 on Oct 19,2024. Sides were not good at all. Fish tasted leftover. Won't go again for awhile. If they say, no fries, I'll drive away.
Service: 3
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