i have video proof that night shift is rude as hell, lying, misrepresenting the company, and passive-aggressively giving out spicy nuggets instead of regular nuggets.
ticket #3472 11:50pm 3-31-25 host: Brianna ticket #3473 12:15am 4-1-25 refund by: some lady with a neck tattoo
at the intercom, brianna couldnt contain herself over "nuggies," laughing so much that she couldnt properly communicate.
after exchanging money and change, they wanted me to pull forward to wait on my "nuggies" citing 4 minutes. i politely declined and asked for my spoons for my frosties.
they said someone was at the speaker and i needed to pull forward. there was no one behind me at all so i said i never have to pull up anywhere else, they can serve me there.
they said the manager said that i have to pull forward because their policy says so, if they dont have me pull forward they will be fired. i told them im no threat to them and they can serve me there.
they said i can either pull forward of get a refund, so i asked for my receipt that i never got.
after some whispering between them, they handed my bag to me and i asked if everything was ok to which brianna said yes and i left.
while driving home i pulled a nugget out to eat, seemed spicy, so i ate another to confirm that they did in fact give me spicy nuggets. i didnt order spicy nuggets.
i returned to the store and confirmed at the intercom if they do have spicy and regular nuggets. i informed them i was just in and wanted to exchange the spicy nuggets for the regular nuggets. brianna claimed that they were out and that there was some sort of shortage and that it had "slipped her mind" to inform me of it.
i told them that i will be pulling forward to get a refund because thats not what i ordered. thats when the neck tattoo lady gave me a refund. i tried to explain that i dont appreciate the games they are trying to play and that people have health issues and they cant be playing with peoples food like that.
she said i was being rude, and i explained that i in fact have been anything but rude, i have been assertive the whole time and that they were being rude. she was talking over me and refusing to listen, neck tattoo lady closed the window on me and brianna wanted to run her mouth from safety. someone else back there was running their mouth too.
they claimed there were other people to tend to, to which i replied, its dead out here there is no one else.
note, my ticket numbers reflect i was their only customer in a 25 minute window. business was dead.
yall are petty and rude. you can not play with peoples food like that and you can not treat customers like that. stop goofing off, stop lying, and do your job. this is malicious compliance and a health/safety issue for people with food sensitivies.
Atmosphere: 1
Food: 1
Service: 1
Margie Elkins
I’d give zero stars if I could!! The drive through is ALWAYS closed !!!
Atmosphere: 1
Food: 1
Service: 1
Don Johnson
8:30 pm and ordered a tea with my meal….only unsweetened was on the station so I had that…stepped up for a refill and the container was removed…went to the counter and was told “we out tea for the night”….by the person who “seemed” to be in charge….you are open open for several more hours!!!! Make the tea!!!!
Atmosphere: 2
Food: 3
Service: 1
Nicole Watkins
This location is the worst one ever. I came through to pick up a doordash, and they gave me attitude asking what I wanted. Then proceed to get short with me when I had to call the customer to replace the order telling me if I had listened they told me to pulls up already when I was trying to make sure I could replace said order. I never eat here or order here. Bad service and to long of wait times I only come here for doordash and I want to avoid those ones too. Anything but show up to this place
Atmosphere: 1
Food: 1
Service: 1
Mr. Balloon boy
I only had interactions with a pink haired young lady at the window and it absolutely ruined my experience. Can’t stand nuggets without sweet and sour, and very blatantly asked for sweet and sour. Even had to repeat myself. It popped up in the screen and Still they failed to give me sweet and sour. On top of this, I had ordered a biggie bag to start the order off and immediately she caught attitude and scoffed at me, saying it would be a 4 minute wait. I then proceeded to wait for 25 minutes (give or take a minute or two) for food that was lukewarm at best and tasted like it had been sitting in a warmer for the 20 minutes I had waited outside. Absolutely insane that they were still 2-3 hours off from closing and yet she acted like I showed up 5 minutes before the store closed. Abysmal customer service. Food quality was mid. And I’ll make sure to either go to the one by the interstate from now on or just go get food at a different place.
Atmosphere: 1
Food: 3
Service: 1
Andrew Moore
Went after work at 1130pm and fries where cold and hard as a rock. Nuggets was cold and never did get a straw with my drink poor service won't ever go back
Atmosphere: 1
Food: 2
Service: 1
Sarah Alford
I ordered jr bacon cheeseburger and they left off the meat. When i called to complain they hung up in me!
Atmosphere: 1
Food: 1
Service: 1
Dog Mama
They forgot my burger in the biggie bag deal. I called to tell them, so I could come get it, and they said “you’re gonna come back?”
….Um yeah? It’s my food. I paid for it.
Came back, no apology. Nothing. Just poor service.
Atmosphere: 2
Food: 2
Service: 1
Lance Perriera
I still like it.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: French Fries
John Davis
It took forever to get food. And it was everyone's order that was taking forever.
That had been the cleanest Wendy's that I've ever been in if you look behind the counter very very clean
Atmosphere: 5
Food: 5
Service: 5
Crystal Mosley
I love love love how they get Mt blizzard right every time and I'm picky about how it's made. Most the staff is great. There is one guy that EVERY TIME I go in the store is yelling and complaining about food or the customers.
Atmosphere: 5
Food: 5
Service: 3
Sarah Shuff
Had a great experience stopping in on the way through, toting 5 teenage boys! Lots of food ordered obviously, and we received our orders quickly, the food tasted great, and the service was fantastic! I'm not a fan of Wendy's usually, I was voted down, but Im glad i was! We will definitely be coming back. 2 thumbs up to Tara, she was so kind! Not just to our party, but others in the store! Thanks for making it a great experience!
Atmosphere: 5
Food: 5
Service: 5
Curtis Turner
Kid-friendliness: They have kid meals
Atmosphere: 3
Food: 3
Service: 4
Emma Vann
still sitting outside waiting. i’ve already paid and only ordered a plain chicken sandwich and a strawberry lemonade and they gave me the wrong lemonade first and then told me to pull up to get my chicken and i’ve waited here for 15 minutes.
malicious compliance is how i would rate this.
i have video proof that night shift is rude as hell, lying, misrepresenting the company, and passive-aggressively giving out spicy nuggets instead of regular nuggets.
ticket #3472 11:50pm 3-31-25
host: Brianna
ticket #3473 12:15am 4-1-25
refund by: some lady with a neck tattoo
at the intercom, brianna couldnt contain herself over "nuggies," laughing so much that she couldnt properly communicate.
after exchanging money and change, they wanted me to pull forward to wait on my "nuggies" citing 4 minutes. i politely declined and asked for my spoons for my frosties.
they said someone was at the speaker and i needed to pull forward. there was no one behind me at all so i said i never have to pull up anywhere else, they can serve me there.
they said the manager said that i have to pull forward because their policy says so, if they dont have me pull forward they will be fired. i told them im no threat to them and they can serve me there.
they said i can either pull forward of get a refund, so i asked for my receipt that i never got.
after some whispering between them, they handed my bag to me and i asked if everything was ok to which brianna said yes and i left.
while driving home i pulled a nugget out to eat, seemed spicy, so i ate another to confirm that they did in fact give me spicy nuggets. i didnt order spicy nuggets.
i returned to the store and confirmed at the intercom if they do have spicy and regular nuggets. i informed them i was just in and wanted to exchange the spicy nuggets for the regular nuggets. brianna claimed that they were out and that there was some sort of shortage and that it had "slipped her mind" to inform me of it.
i told them that i will be pulling forward to get a refund because thats not what i ordered. thats when the neck tattoo lady gave me a refund. i tried to explain that i dont appreciate the games they are trying to play and that people have health issues and they cant be playing with peoples food like that.
she said i was being rude, and i explained that i in fact have been anything but rude, i have been assertive the whole time and that they were being rude. she was talking over me and refusing to listen, neck tattoo lady closed the window on me and brianna wanted to run her mouth from safety. someone else back there was running their mouth too.
they claimed there were other people to tend to, to which i replied, its dead out here there is no one else.
note, my ticket numbers reflect i was their only customer in a 25 minute window. business was dead.
yall are petty and rude. you can not play with peoples food like that and you can not treat customers like that. stop goofing off, stop lying, and do your job. this is malicious compliance and a health/safety issue for people with food sensitivies.
Atmosphere: 1
Food: 1
Service: 1
I’d give zero stars if I could!! The drive through is ALWAYS closed !!!
Atmosphere: 1
Food: 1
Service: 1
8:30 pm and ordered a tea with my meal….only unsweetened was on the station so I had that…stepped up for a refill and the container was removed…went to the counter and was told “we out tea for the night”….by the person who “seemed” to be in charge….you are open open for several more hours!!!! Make the tea!!!!
Atmosphere: 2
Food: 3
Service: 1
This location is the worst one ever. I came through to pick up a doordash, and they gave me attitude asking what I wanted. Then proceed to get short with me when I had to call the customer to replace the order telling me if I had listened they told me to pulls up already when I was trying to make sure I could replace said order. I never eat here or order here. Bad service and to long of wait times I only come here for doordash and I want to avoid those ones too. Anything but show up to this place
Atmosphere: 1
Food: 1
Service: 1
I only had interactions with a pink haired young lady at the window and it absolutely ruined my experience. Can’t stand nuggets without sweet and sour, and very blatantly asked for sweet and sour. Even had to repeat myself. It popped up in the screen and Still they failed to give me sweet and sour. On top of this, I had ordered a biggie bag to start the order off and immediately she caught attitude and scoffed at me, saying it would be a 4 minute wait. I then proceeded to wait for 25 minutes (give or take a minute or two) for food that was lukewarm at best and tasted like it had been sitting in a warmer for the 20 minutes I had waited outside. Absolutely insane that they were still 2-3 hours off from closing and yet she acted like I showed up 5 minutes before the store closed. Abysmal customer service. Food quality was mid. And I’ll make sure to either go to the one by the interstate from now on or just go get food at a different place.
Atmosphere: 1
Food: 3
Service: 1
Went after work at 1130pm and fries where cold and hard as a rock. Nuggets was cold and never did get a straw with my drink poor service won't ever go back
Atmosphere: 1
Food: 2
Service: 1
I ordered jr bacon cheeseburger and they left off the meat. When i called to complain they hung up in me!
Atmosphere: 1
Food: 1
Service: 1
They forgot my burger in the biggie bag deal. I called to tell them, so I could come get it, and they said “you’re gonna come back?”
….Um yeah? It’s my food. I paid for it.
Came back, no apology. Nothing.
Just poor service.
Atmosphere: 2
Food: 2
Service: 1
I still like it.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: French Fries
It took forever to get food. And it was everyone's order that was taking forever.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
That had been the cleanest Wendy's that I've ever been in if you look behind the counter very very clean
Atmosphere: 5
Food: 5
Service: 5
I love love love how they get Mt blizzard right every time and I'm picky about how it's made. Most the staff is great. There is one guy that EVERY TIME I go in the store is yelling and complaining about food or the customers.
Atmosphere: 5
Food: 5
Service: 3
Had a great experience stopping in on the way through, toting 5 teenage boys! Lots of food ordered obviously, and we received our orders quickly, the food tasted great, and the service was fantastic! I'm not a fan of Wendy's usually, I was voted down, but Im glad i was! We will definitely be coming back. 2 thumbs up to Tara, she was so kind! Not just to our party, but others in the store! Thanks for making it a great experience!
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: They have kid meals
Atmosphere: 3
Food: 3
Service: 4
still sitting outside waiting. i’ve already paid and only ordered a plain chicken sandwich and a strawberry lemonade and they gave me the wrong lemonade first and then told me to pull up to get my chicken and i’ve waited here for 15 minutes.
Atmosphere: 1
Service: 1
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