Absolute disaster of a Wendy’s. Credit card machines down and we’ve waited 30 minutes for an order of three cheeseburgers and two 6-count nuggets.
Atmosphere: 1
Food: 1
Service: 1
Jerry D
Must be running low on sugar cookie dough. Looks like they cut the dough in half to make 2 sugar cookies out of 1
Atmosphere: 4
Food: 2
Service: 4
Andre Griggs
There was a young whith male there that was getting everyone's order wrong. He did t listen to the cooks but when this young black lady came in, she took over, put him on break and then told him don't touch anything. She took over and got everything and everyone's order correct then told the male, " you just take the orders. We got this back here!!!
Atmosphere: 4
Food: 5
Service: 4
Charlie Cook
They got all the food right wife likes it
Atmosphere: 4
Food: 4
Service: 4
Caitlin
Instead of ignoring customers at your drive thru for 15 minutes maybe putting a sign up that says we’re closed will work better.
Service: 1
Rebecca Ayers
We stopped in for lunch today. I was hesitant due to past experiences but we stopped anyway. Our food was made quickly and was fresh. The staff were friendly and quick. One of the drink machines are broken and the other 4 of the 8 options were not working. They were out of several things but luckily we didn't want anything they were out of.
Atmosphere: 3
Food: 5
Service: 5
Rosa Lydick
The manager was very nice and professional when I alerted her that one of the workers were handling food without gloves.
Tosh Madking
Do not stop here, the store hours are wrong. They do not serve at 1030 when it's lunch time on their menu. Now we don't have a single good wendys in dickson, this is a shame.
Service: 1
Matthew Jones
Drive-thru is always closed, out of a lot of stuff
This place is a literal joke. I don’t know how they continue to stay open. I go to this one only bc I work so close, I don’t have time on lunch to drive into town. Every single time it’s always something with this place. More than five different occasions I’ve went and the drive thru is closed, morning and lunch—and there is always a different excuse. They are out of stuff all the time. When you go inside to order it’s like a circus with the employees, which the employees are unapologetic with any inconveniences. I don’t know if it’s poor management or no management. Lol it’s a joke.
Atmosphere: 1
Food: 1
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Johnathon Deihs
While I am all for management trying to make employees better. I am not a fan of chastising and embarrassing them in front of customers or others. Did the young lady's body language indicate an attitude or being upset. Sure. However the proper way to have handled this would have been to move customers on out of the line. When you have a break have a one on one meeting with the employee. Explain their body language portrayed an attitude. I am not a soft person nor do I believe you should not address issues. However there is a proper way. Talk to them and not at them again away from customers. If I hadn't already ordered, I would have walked away. The poor girl was in tears. That is not acceptable from a customers point of view.
Occurred at front counter on 10/2/2024 @ approx 1:00 pm.
Atmosphere: 3
Food: 5
Service: 3
Concerned Citizen
Bad plumbing in the building, weird smell
Atmosphere: 4
Food: 5
Service: 5
Page herrin
Parking: It'd attached to a pilot truck stop... so ur good... and they have free air at truck stops
Kid-friendliness: Very
Wheelchair accessibility: All flat surfaces
Recommended dishes: Chicken Nuggets and Fries, Taco Salad, Spicy Chicken Sandwich, Chocolate Chip Cookie, Apple Bites, Wendy’S Baked Potatoes, Jr Bacon Cheeseburger, Wendy's Hot & Crispy Fries, Scone
Nik Day
Drive thru never open, always out of something, drink machine broken. Closing before posted hours. Management is a joke.
Food is good but very slow drive thru
Absolute disaster of a Wendy’s. Credit card machines down and we’ve waited 30 minutes for an order of three cheeseburgers and two 6-count nuggets.
Atmosphere: 1
Food: 1
Service: 1
Must be running low on sugar cookie dough. Looks like they cut the dough in half to make 2 sugar cookies out of 1
Atmosphere: 4
Food: 2
Service: 4
There was a young whith male there that was getting everyone's order wrong. He did t listen to the cooks but when this young black lady came in, she took over, put him on break and then told him don't touch anything. She took over and got everything and everyone's order correct then told the male, " you just take the orders. We got this back here!!!
Atmosphere: 4
Food: 5
Service: 4
They got all the food right wife likes it
Atmosphere: 4
Food: 4
Service: 4
Instead of ignoring customers at your drive thru for 15 minutes maybe putting a sign up that says we’re closed will work better.
Service: 1
We stopped in for lunch today. I was hesitant due to past experiences but we stopped anyway. Our food was made quickly and was fresh. The staff were friendly and quick. One of the drink machines are broken and the other 4 of the 8 options were not working. They were out of several things but luckily we didn't want anything they were out of.
Atmosphere: 3
Food: 5
Service: 5
The manager was very nice and professional when I alerted her that one of the workers were handling food without gloves.
Do not stop here, the store hours are wrong. They do not serve at 1030 when it's lunch time on their menu. Now we don't have a single good wendys in dickson, this is a shame.
Service: 1
Drive-thru is always closed, out of a lot of stuff
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
This place is a literal joke. I don’t know how they continue to stay open. I go to this one only bc I work so close, I don’t have time on lunch to drive into town. Every single time it’s always something with this place. More than five different occasions I’ve went and the drive thru is closed, morning and lunch—and there is always a different excuse. They are out of stuff all the time. When you go inside to order it’s like a circus with the employees, which the employees are unapologetic with any inconveniences. I don’t know if it’s poor management or no management. Lol it’s a joke.
Atmosphere: 1
Food: 1
Service: 5
Recommended dishes: Spicy Chicken Sandwich
While I am all for management trying to make employees better. I am not a fan of chastising and embarrassing them in front of customers or others. Did the young lady's body language indicate an attitude or being upset. Sure. However the proper way to have handled this would have been to move customers on out of the line. When you have a break have a one on one meeting with the employee. Explain their body language portrayed an attitude. I am not a soft person nor do I believe you should not address issues. However there is a proper way. Talk to them and not at them again away from customers. If I hadn't already ordered, I would have walked away. The poor girl was in tears. That is not acceptable from a customers point of view.
Occurred at front counter on 10/2/2024 @ approx 1:00 pm.
Atmosphere: 3
Food: 5
Service: 3
Bad plumbing in the building, weird smell
Atmosphere: 4
Food: 5
Service: 5
Parking: It'd attached to a pilot truck stop... so ur good... and they have free air at truck stops
Kid-friendliness: Very
Wheelchair accessibility: All flat surfaces
Recommended dishes: Chicken Nuggets and Fries, Taco Salad, Spicy Chicken Sandwich, Chocolate Chip Cookie, Apple Bites, Wendy’S Baked Potatoes, Jr Bacon Cheeseburger, Wendy's Hot & Crispy Fries, Scone
Drive thru never open, always out of something, drink machine broken. Closing before posted hours. Management is a joke.
Atmosphere: 1
Food: 1
Service: 1
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