Drive threw cashier threw my credit card at me. Hitting me in the face leaving a scratch. Manager did nothing. Looked like he was going to cry when I asked for my $back. He has no power at all. Left there ,went to Clearances restraint and have pan fried chicken and real mash potatoes for half the cost. Just skip KFC completely, if you want a great meal.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Gravy
Mark Jenkins
The girl that waited on us wasn't very helpful
Atmosphere: 1
Food: 5
Service: 1
Dwayne Riddle
So first of all the nice girl “Karina” that waited on us was the highlight of the visit. 8/21/24 7:15 PM ish. I got the 10 pc saucy nugget meal and my wife got the 4 pc tender meal. The nuggets came in a decent size bowl and I thought wow this is good amount. When I opened the bowl there were 10 little pcs of chicken on the bottom of the bowl. I don’t think they covered the bottom. Wife had just a little bowl of mash potatoes and gravy.
Sooo the total was almost 25 dollars and we left and went to pals.
This is to KFC not the workers. As long as Mc Donald’s and Wendy’s are dishing out nuggets, probs won’t be getting the little cubes of chicken any more. May need to up ur game a little.
Atmosphere: 5
Food: 3
Service: 5
Diane
Tennessee people are the Best
Jeff Couch
Surprise, disappointment, frustration, that should sum it up. Haven't been to a KFC in years and now I know why. First, ordered two breasts, two wings, individual Cole slaw and mashed potatoes and gravy. Cost almost $24. I realize everything has went up so I drove to the window to pay. Was told when I ordered that it would be 13 minutes for the chicken. Ok, I'm hungry so will wait. Twenty minutes later, nothing. Went into the building and asked about the status of my food. First was asked what I ordered. When I described my order, was told "oh, it just came out". Right, they had just forgotten that my wife and I were outside. No apologies, no concern and no customer service. So, everyone can have a bad day so I dropped in yesterday to get my Mom a half gallon of tea, thinking the experience would have to be better. NOT!!!! I was met at the counter and my order taken. It took about five minutes or so to get the tea and I was the only person in the business and there was one car in drive thru, so not very busy. The problem seemed to be that the bags for the tea were in a storage room. Then the girl that waited on me couldn't get the box open. Finally I get my tea only to realize it is leaking all over the counter. I did ask if there was any way I could get one that doesn't leak. I did get another one but you would have thought the tea leaking all over the counter would have been a sign that there was an issue with the first one. Clueless or uncaring was what I witnessed.
Bottom line, the Erwin KFC is pathetic. Food was not too bad but all the BS with service coupled with the cost would be reason enough for me to not recommend them for anyone. Most of the country's food service has went down hill so I guess the Erwin KFC is just following suit.
Atmosphere: 1
Food: 3
Service: 1
James Gobble
Order 8 pieces of chicken for $10, when I got home there was only 7 pieces of chicken, also very greasey
Atmosphere: 1
Food: 1
Service: 1
Bill Carey
Typical fast food
Atmosphere: 2
Food: 5
Service: 5
CASEY DENT (Cashes)
Okay but food tasted old and I spend too much only and not enough food.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Chicken
johnny wilhoit
Service and food were delicious!
Atmosphere: 5
Food: 5
Service: 5
Matthew Stamey
Give old chicken been under heat lamp. Never go back food was awful.
Clean inside, food tasted fresh. Not too bad. Was a good little break from driving.
Atmosphere: 4
Food: 4
Service: 5
Donnie Sheffield
I would not recommend eating here, was informed by a worker/friend at this location they have ants that crawl into the flour used to cook the chicken. Besides that the sides aren't that bad as long as there fresh.
Atmosphere: 1
Food: 1
Service: 2
Amber Nelson
It can be real pricy but always great food.
Atmosphere: 4
Food: 4
Service: 4
Cris Davis
KFC, Erwin, TN is the best place in the United States. You all have it so lucky.Trust me I'm a driver and checkout kfc all over..... I really wish corporate could come to this location and make it a training store. Or send staff out to train.I almost gave up on kfc and I don't like Popeyes or Churches.I hope you guys keep it upThanks
Atmosphere: 5
Food: 5
Service: 5
Kay Smith
The biscuits are not done and the people need to be trained to do their job
Drive threw cashier threw my credit card at me. Hitting me in the face leaving a scratch. Manager did nothing. Looked like he was going to cry when I asked for my $back. He has no power at all. Left there ,went to Clearances restraint and have pan fried chicken and real mash potatoes for half the cost. Just skip KFC completely, if you want a great meal.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Gravy
The girl that waited on us wasn't very helpful
Atmosphere: 1
Food: 5
Service: 1
So first of all the nice girl “Karina” that waited on us was the highlight of the visit.
8/21/24 7:15 PM ish.
I got the 10 pc saucy nugget meal and my wife got the 4 pc tender meal.
The nuggets came in a decent size bowl and I thought wow this is good amount.
When I opened the bowl there were 10 little pcs of chicken on the bottom of the bowl. I don’t think they covered the bottom.
Wife had just a little bowl of mash potatoes and gravy.
Sooo the total was almost 25 dollars and we left and went to pals.
This is to KFC not the workers. As long as Mc Donald’s and Wendy’s are dishing out nuggets, probs won’t be getting the little cubes of chicken any more.
May need to up ur game a little.
Atmosphere: 5
Food: 3
Service: 5
Tennessee people are the Best
Surprise, disappointment, frustration, that should sum it up.
Haven't been to a KFC in years and now I know why. First, ordered two breasts, two wings, individual Cole slaw and mashed potatoes and gravy. Cost almost $24. I realize everything has went up so I drove to the window to pay.
Was told when I ordered that it would be 13 minutes for the chicken. Ok, I'm hungry so will wait. Twenty minutes later, nothing. Went into the building and asked about the status of my food. First was asked what I ordered. When I described my order, was told "oh, it just came out". Right, they had just forgotten that my wife and I were outside. No apologies, no concern and no customer service.
So, everyone can have a bad day so I dropped in yesterday to get my Mom a half gallon of tea, thinking the experience would have to be better. NOT!!!! I was met at the counter and my order taken. It took about five minutes or so to get the tea and I was the only person in the business and there was one car in drive thru, so not very busy. The problem seemed to be that the bags for the tea were in a storage room. Then the girl that waited on me couldn't get the box open. Finally I get my tea only to realize it is leaking all over the counter. I did ask if there was any way I could get one that doesn't leak. I did get another one but you would have thought the tea leaking all over the counter would have been a sign that there was an issue with the first one. Clueless or uncaring was what I witnessed.
Bottom line, the Erwin KFC is pathetic. Food was not too bad but all the BS with service coupled with the cost would be reason enough for me to not recommend them for anyone. Most of the country's food service has went down hill so I guess the Erwin KFC is just following suit.
Atmosphere: 1
Food: 3
Service: 1
Order 8 pieces of chicken for $10, when I got home there was only 7 pieces of chicken, also very greasey
Atmosphere: 1
Food: 1
Service: 1
Typical fast food
Atmosphere: 2
Food: 5
Service: 5
Okay but food tasted old and I spend too much only and not enough food.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Chicken
Service and food were delicious!
Atmosphere: 5
Food: 5
Service: 5
Give old chicken been under heat lamp. Never go back food was awful.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Clean inside, food tasted fresh. Not too bad. Was a good little break from driving.
Atmosphere: 4
Food: 4
Service: 5
I would not recommend eating here, was informed by a worker/friend at this location they have ants that crawl into the flour used to cook the chicken. Besides that the sides aren't that bad as long as there fresh.
Atmosphere: 1
Food: 1
Service: 2
It can be real pricy but always great food.
Atmosphere: 4
Food: 4
Service: 4
KFC, Erwin, TN is the best place in the United States. You all have it so lucky.Trust me I'm a driver and checkout kfc all over..... I really wish corporate could come to this location and make it a training store. Or send staff out to train.I almost gave up on kfc and I don't like Popeyes or Churches.I hope you guys keep it upThanks
Atmosphere: 5
Food: 5
Service: 5
The biscuits are not done and the people need to be trained to do their job
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