Coffee was great , service was great and location not so much but I get it , high volume area.
Atmosphere: 2
Food: 4
Service: 5
Stacey Dailey
Yummmm. Cruellers.
Atmosphere: 5
Food: 5
Service: 5
Peyton Barteky
Does this location not carry hot sauce?
Allison L.
Ari is the absolute BEST at Dunkin’! ☕✨ Super friendly, crazy fast, always smiling, and makes my coffee perfect every time. She turns rough mornings into great ones and is why I keep coming back. Ari deserves a huge raise!! Dunkin, promote this superstar! ❤️
Atmosphere: 5
Food: 5
Service: 5
C Allen
Great donuts as always. Good breakfast sandwich too.
Atmosphere: 4
Food: 5
Service: 5
Brock D
This is my morning stop and they are very quick and good! I recommend this Dunkin over several others in Dickson. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Richard Umbluegray
Coffee was barely warm .
Oleg Bandurov
Better find another place for you morning cappuchino
Ben Chambers
Worst coffee place I’ve ever been too. Rudest employees I’ve ever seen. I can’t believe this location is still in business
Atmosphere: 1
Food: 1
Service: 1
La615
I ordered a hot pumpkin spice latte via the Mobile app. Pulled up to the drive-thru and waited about 5 minutes. Received no answer. So we pulled around to find the back door of the building wide open people outside vaping so we knew they were there. We don't know why they didn't even reply to us when we pulled in. When we got to the window we told them we had a mobile order and the lady at the window said they could not make my order because they had just cleaned the espresso machine. They did not close for 2 hours so what is the issu better yet, why was there espresso machine already cleaned and closed down. You would think that would not happen with a company that primarily serves coffee .She refused to make my order because they had already cleaned their espresso machine. Very unsatisfied with the service. I left a review about a year ago because this location never seems to get it right or is always out of something. Thought I would give them another chance and boy was that a mistake. If you are in Fairview, go to the Dunkin donuts off of highway 96. Their customer service is 100% better and if they are out of something which is hardly ever, they will make it right. They won't. Just tell you they're not going to do something because it's too inconvenient to clean something that should not have been cleaned yet to begin with.
Sat and waited for a bacon egg and cheese croissant for 20 minutes and was then told they were “making it right now” after I was told to pull to the front and it would be right out!
Atmosphere: 1
Food: 1
Service: 1
Kavviesta
This is my go-to breakfast and coffee stop. Usually wait less than 5 minutes for the drive through if that. Excellent staff and service.
Atmosphere: 5
Food: 5
Service: 5
Johnathan Eldridge
I go here frequently but im seriously debating ending my business here. I spend probably atleast $50 a week. I put an order in at the wrong store and called 16 times then 2 more times in the afternoon never an answer. So I go in to get Store credit and they refuse to help they tell you to use the app and that's a joke cause the app just says its not available. You send an email and never hear back. This is my second major issue. Im allergic to red meat and about 6 months ago they gave me regular sausage and when I told them about it all they said was oh so sorry about that. Didn't try to remake it or anything and I never rated that but I kept going back cause they made sure to be cautious but then this happens and they won't work with me as often as I go there. AVOID THIS LOCATION! heck at this point if your concerned with customer service don't count on getting it from dunkin they will just Stonewall you when you have an issue! Apparently this customer service has been poor for awhile at this location. If they ever reach out I might edit this review but doubtful since its been 5 days! I can can more about this l I cation but I don't usually complain but this made me mad. The manager has zero concern for customers clearly. I've managed fast food before and I know they don't completely 100% tie a store managers hands. They just don't like to help customers with issues.
Atmosphere: 4
Food: 5
Service: 2
Donna Hensel
Excellent sourdough breakfast sandwich! Just like I would make at home!
Atmosphere: 5
Food: 5
Service: 5
Shontavia Cole
Staff member had an attitude & acted as if she didn't want to be there or help me. We were only passing through on a 14 hour road trip & that made us leave. Definitely not interested in spending money with those who act like they don't want it anyway.
Coffee was great , service was great and location not so much but I get it , high volume area.
Atmosphere: 2
Food: 4
Service: 5
Yummmm. Cruellers.
Atmosphere: 5
Food: 5
Service: 5
Does this location not carry hot sauce?
Ari is the absolute BEST at Dunkin’! ☕✨ Super friendly, crazy fast, always smiling, and makes my coffee perfect every time. She turns rough mornings into great ones and is why I keep coming back. Ari deserves a huge raise!! Dunkin, promote this superstar! ❤️
Atmosphere: 5
Food: 5
Service: 5
Great donuts as always. Good breakfast sandwich too.
Atmosphere: 4
Food: 5
Service: 5
This is my morning stop and they are very quick and good! I recommend this Dunkin over several others in Dickson. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Coffee was barely warm .
Better find another place for you morning cappuchino
Worst coffee place I’ve ever been too. Rudest employees I’ve ever seen. I can’t believe this location is still in business
Atmosphere: 1
Food: 1
Service: 1
I ordered a hot pumpkin spice latte via the Mobile app. Pulled up to the drive-thru and waited about 5 minutes. Received no answer. So we pulled around to find the back door of the building wide open people outside vaping so we knew they were there. We don't know why they didn't even reply to us when we pulled in. When we got to the window we told them we had a mobile order and the lady at the window said they could not make my order because they had just cleaned the espresso machine. They did not close for 2 hours so what is the issu better yet, why was there espresso machine already cleaned and closed down. You would think that would not happen with a company that primarily serves coffee .She refused to make my order because they had already cleaned their espresso machine. Very unsatisfied with the service. I left a review about a year ago because this location never seems to get it right or is always out of something. Thought I would give them another chance and boy was that a mistake. If you are in Fairview, go to the Dunkin donuts off of highway 96. Their customer service is 100% better and if they are out of something which is hardly ever, they will make it right. They won't. Just tell you they're not going to do something because it's too inconvenient to clean something that should not have been cleaned yet to begin with.
Restaurantji Recommends
Sat and waited for a bacon egg and cheese croissant for 20 minutes and was then told they were “making it right now” after I was told to pull to the front and it would be right out!
Atmosphere: 1
Food: 1
Service: 1
This is my go-to breakfast and coffee stop. Usually wait less than 5 minutes for the drive through if that. Excellent staff and service.
Atmosphere: 5
Food: 5
Service: 5
I go here frequently but im seriously debating ending my business here. I spend probably atleast $50 a week. I put an order in at the wrong store and called 16 times then 2 more times in the afternoon never an answer. So I go in to get Store credit and they refuse to help they tell you to use the app and that's a joke cause the app just says its not available. You send an email and never hear back. This is my second major issue. Im allergic to red meat and about 6 months ago they gave me regular sausage and when I told them about it all they said was oh so sorry about that. Didn't try to remake it or anything and I never rated that but I kept going back cause they made sure to be cautious but then this happens and they won't work with me as often as I go there. AVOID THIS LOCATION! heck at this point if your concerned with customer service don't count on getting it from dunkin they will just Stonewall you when you have an issue! Apparently this customer service has been poor for awhile at this location. If they ever reach out I might edit this review but doubtful since its been 5 days! I can can more about this l I cation but I don't usually complain but this made me mad. The manager has zero concern for customers clearly. I've managed fast food before and I know they don't completely 100% tie a store managers hands. They just don't like to help customers with issues.
Atmosphere: 4
Food: 5
Service: 2
Excellent sourdough breakfast sandwich! Just like I would make at home!
Atmosphere: 5
Food: 5
Service: 5
Staff member had an attitude & acted as if she didn't want to be there or help me. We were only passing through on a 14 hour road trip & that made us leave. Definitely not interested in spending money with those who act like they don't want it anyway.
Atmosphere: 5
Service: 1
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