Update: every time we come here we are greeted by happy employees. This woman who was stocking a shelf just spoke to us, asked us how we are doing, and asked if she could help us find anything. It is such an incredible experience to shop some place where the employees are happy, unlike the other Kroger stores in Memphis. Great job, management.Update: it is a JOY to shop at this Kroger. Clean store, friendly staff. It’s such a different experience than the other Krogers in this area. Great job!!Really like the openness of the store with lots of natural light. Staff is friendly and engaging as well.Young woman running the self-checkout even thanked me as I left. Great job Germantown Kroger team.
Tara Smith Johnson
All Krogers have the same layout. If you order delivery, the app tells you where the item is. Employees are super kind and helpful.
Amber Noe
5 Star selection for flowers ?. The discount section is even great. I have not been to any other Kroger around that has nearly the selection and beautiful flowers ?
Graeme Gee
Went here on Wednesday Jan 31st 1:30 pm Easy in and out, everything in stock and 2nd in line for check out. Lots of parking spots available today.
John Miller
Ghetto Kroger. Like most businesses in Memphis now, this has "Managers" and "Customer Service" staff who are of a certain shade of brown and a certain associated attitude. They are rude and they treat customers like dirt. Not surprising given who they are.
G. Roberts
A family member was subjected to a checkout police that in essence became an embarrassing false accusation of not paying for an item. The clerk did not handle it well. Later, I spoke with the manager by phone (appx 8:00 PM, 3/2/24). She reported that the clerk further (falsely) accused us of having accused the clerk of racial bias. The manager asked what I suggested she should do. When I suggested an apology would be in order... the manager hung up on me.We will NOT return to Kroger!Sprouts, Whole Foods, and Trader Joe's are just as convenient and much more customer conscious.
Trucker Scoob e Doo
Nice and clean very friendly
Jannete Kadzban
Convenient, competitive prices, nice deli, bakery . . . it is as well stocked as can be expected with the number of people who rely on the Farmington Kroger. Location is everything I can do all my shopping in the area that is around that particular Kroger. Lines can be long but that is on Kroger for not hiring more people to do their registers. Additionally, as far as service goes, I have never had any Kroger employee be rude to me. They have only ever been helpful and kind.
Kun Mo
It is clean and neat store. But the customer service counter doesn't provide good service.
Attempted to buy a propane tank. Absolutely awful customer service. Arrived at store 8:30pm (store closes at 11pm), customer service responds “we don’t sell propane this late” … proceeded to tell me that propane is only sold until 8pm. That would’ve been great to know before I literally came here just for the propane tank.
Linda Johnson
Had to get here EARLY. Doors had not even opened, but there were cars already in the parking lot. My first time seeing these Fresh Baked Spiced Apple Pie cookies!!!!OmgggggggggI took them home and quickly microwaved one!!!!Pure DELICIOUSNESS!!!!My new favorite dessert!!!Thank Youuuuuu Kroger bakery!!!I was also glad that they were having trouble with the self-service check out, so a cashier had to check me out. She didn’t seem too happy about that, but I’m sorry, I was THRILLED!!!!!???
John
great selection for any diet
Ed Moody
The worst ever! Congratulations Kroger. Your self scanning checkout is the most difficult process I have ever encountered at any establishment. You have managed to ensure I will never, ever return.
Jim Vinson
To many self check out stations.Individuals have to pick their goods, then unload them, then scan them, then bag them, then reload cart. Is the customer getting a discount or being paid for a cashier or bag person?Just a thought.
Butchers ??
Update: every time we come here we are greeted by happy employees. This woman who was stocking a shelf just spoke to us, asked us how we are doing, and asked if she could help us find anything. It is such an incredible experience to shop some place where the employees are happy, unlike the other Kroger stores in Memphis. Great job, management.Update: it is a JOY to shop at this Kroger. Clean store, friendly staff. It’s such a different experience than the other Krogers in this area. Great job!!Really like the openness of the store with lots of natural light. Staff is friendly and engaging as well.Young woman running the self-checkout even thanked me as I left. Great job Germantown Kroger team.
All Krogers have the same layout. If you order delivery, the app tells you where the item is. Employees are super kind and helpful.
5 Star selection for flowers ?. The discount section is even great. I have not been to any other Kroger around that has nearly the selection and beautiful flowers ?
Went here on Wednesday Jan 31st 1:30 pm Easy in and out, everything in stock and 2nd in line for check out. Lots of parking spots available today.
Ghetto Kroger. Like most businesses in Memphis now, this has "Managers" and "Customer Service" staff who are of a certain shade of brown and a certain associated attitude. They are rude and they treat customers like dirt. Not surprising given who they are.
A family member was subjected to a checkout police that in essence became an embarrassing false accusation of not paying for an item. The clerk did not handle it well. Later, I spoke with the manager by phone (appx 8:00 PM, 3/2/24). She reported that the clerk further (falsely) accused us of having accused the clerk of racial bias. The manager asked what I suggested she should do. When I suggested an apology would be in order... the manager hung up on me.We will NOT return to Kroger!Sprouts, Whole Foods, and Trader Joe's are just as convenient and much more customer conscious.
Nice and clean very friendly
Convenient, competitive prices, nice deli, bakery . . . it is as well stocked as can be expected with the number of people who rely on the Farmington Kroger. Location is everything I can do all my shopping in the area that is around that particular Kroger. Lines can be long but that is on Kroger for not hiring more people to do their registers. Additionally, as far as service goes, I have never had any Kroger employee be rude to me. They have only ever been helpful and kind.
It is clean and neat store. But the customer service counter doesn't provide good service.
Restaurantji Recommends
Attempted to buy a propane tank. Absolutely awful customer service. Arrived at store 8:30pm (store closes at 11pm), customer service responds “we don’t sell propane this late” … proceeded to tell me that propane is only sold until 8pm. That would’ve been great to know before I literally came here just for the propane tank.
Had to get here EARLY. Doors had not even opened, but there were cars already in the parking lot. My first time seeing these Fresh Baked Spiced Apple Pie cookies!!!!OmgggggggggI took them home and quickly microwaved one!!!!Pure DELICIOUSNESS!!!!My new favorite dessert!!!Thank Youuuuuu Kroger bakery!!!I was also glad that they were having trouble with the self-service check out, so a cashier had to check me out. She didn’t seem too happy about that, but I’m sorry, I was THRILLED!!!!!???
great selection for any diet
The worst ever! Congratulations Kroger. Your self scanning checkout is the most difficult process I have ever encountered at any establishment. You have managed to ensure I will never, ever return.
To many self check out stations.Individuals have to pick their goods, then unload them, then scan them, then bag them, then reload cart. Is the customer getting a discount or being paid for a cashier or bag person?Just a thought.
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