Staks Pancake Kitchen
7704 Poplar Ave, Germantown
(901) 800-1951
Recent Reviews
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Always a great place when we visit. Personally, I prefer the shrimp and grits along with the eggrolls. Slightly crowded but the server was great.
Atmosphere: 4
Food: 4
Service: 4
I would give ZERO stars. I arrived at this location with my daughter on 11/01/2025 to eat brunch. Upon arrival we waited nearly 20 minutes which is understandable due to volume. Once sat we waited 25 minutes on our food, we received the food and had barely ate anything, my daughter had to use the restroom. The stalls were occupied so we had to wait, once we came back out all of our food had been thrown away. It was remade for us to go and I had to ask to speak to a manager, if not , no one would have ever even came by and apologized for the inconvenience and upon speaking with the manager an apology on the staffs behalf still was not made. I asked the General Manager if the food would be compensated for or at the very least discounted to accommodate the inconvenience. She said remaking the food was the accommodation. That is not an accommodation given that the plates were still full which is what I told her. She looked me right in my face and lied claiming to have looked at the camera footage and stated that the plates were empty which is ABSOLUTELY not true. With that being said I told her that they could keep the food and my daughter and I would be leaving, at that point she threatened to file a police report since I said that I was not going to pay for the food. Why would I pay for food that I did not even get the chance to eat dining in because the staff is incompetent and lacks common sense? She then proceeded to follow me outside. I’m highly disappointed and will never come back to this location. As a restaurant kitchen manager myself I would have definitely handled the situation differently because you are supposed to act guest first, I guess that does not apply to this location.
Atmosphere: 1
Food: 1
Service: 1
i hate to be this person but our experience was awful.
We asked for a high chair for our baby when we first arrived and they came back saying they were both very dirty and asked if we could use a booster instead of cleaning the highchair??... Brought a booster seat and it was very filthy with smears all over it. Our waitress was completely zoned out while i was trying to order a coffee and had to repeat myself 3 times before she looked at me. We both ordered the chicken stack and the beignets. water tastes like chlorine, some of the beignets were still doughy, and my chicken was not cooked through all the way. blood on the chicken. i fed some of it to my toddler before realizing, and pray he won’t get sick. Luckily management was kind enough and didn’t make us pay for anything and we left. Still would not recommend this place and only went there because our original place was full.
I waited 45 min past “order pickup ready” time, and was told that patrons in store get priority and they were short staffed by 3. I was told 2x that “the order is being put together.” 20 min later…I let the manager know that my son was now late to his football game, and she said she couldn't do anything. When I asked for the GM, I was told she was too busy to see me. I had to leave Staks, get my son to his game, come back and wait, then go to his game. And my order was missing food…Unacceptable service behavior.
Service: 1
Excellent service and food.
Atmosphere: 5
Food: 5
Service: 5
Sadly, ordered takeout and got home to find a delivery charge added to my receipt. I mean, who does this for carryout. Imagine if pizza places charged additional for the pizza box. Staks, you can do better than this.
Food: 5
Service: 5
Not busy, still an hour to get food. Straight menu items, no special orders. Staff comment could be heard saying Sunday is a bad time to eat here. Staff seemed uninterested. Regardless it wasn't worth it and unfair that 18% gratuity is automatically added Regardless of party size. I tip based on service, not employers unwillingness to pay a wage. Tips should be an incentive to serve, check on food, and want the customer to be happy. The auto-tip policy clearly kills any incentive to be a good employee! Pancakes were so cold the whipped butter wouldn't spread. Won't bother with this again.
Atmosphere: 3
Food: 2
Service: 2
We came for breakfast on Saturday morning, sat outside on the patio. Service was excellent, the food was delicious. We had to order extra biscuits they were so good. Our server Lilly, was more than attentive she kept the tea and the coffee flowing. Wonderful experience.
Atmosphere: 5
Food: 5
Service: 5
Food was horrible. Steak was overcooked & the hash browns were uncooked. Not worth the money. Server was great tho
Atmosphere: 4
Service: 2
Me & my sister came here yesterday. Very nice place. Good food. I had the short stack 🥞 with hash brown. It was really tasty. Our waitress (forgot her name 😕) was very friendly. We really enjoyed our visit.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great service and food.
I visit this location almost every day because I work in the area. The staff is always amazing—pleasant, helpful, and professional. However, my experience today with the general manager Amber was disappointing. She was unnecessarily rude, which was surprising given how positive my interactions usually are with the rest of the team.”
Atmosphere: 4
Food: 4
Service: 4
Great breakfast options
Atmosphere: 5
Food: 5
Service: 5
The food was really good. I had the avocado toast. And they have mimosa.
Atmosphere: 5
Food: 4
Service: 5
Love this place..great service..great food and the drinks to die for
Atmosphere: 5
Food: 5
Service: 5
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