Jet's Pizza

Paid extra for pineapple on 2 pizzas. Order with delivery was approx $75. Pizza arrived no pineapple that I paid extra for. I called. Young man answered and stated he made my pizza and put pineapple on it. I have pictures. He says he is the manager and I have to drive there and show him the pictures. He had THE worst customer service I've ever experienced. I will not over pay for pizza here ever again.

Service: 1

I just tried to order take out. Gave the guy the address and he didn't know how to get to our house......are you from the stone age???? Question after question about our location. I got so aggravated I hung up! You guys just lost a customer.

Service: 1

The pizza is great. The surprising thing is that I ever got to taste it. The app is almost useless. I swear I expected to see an Angelfire logo by the time I finally completed my order. First, you don’t actually order from the app. It takes you to their webpage to order. I was unable to sign in with the ID I created just two weeks ago. I didn’t have time to figure that out. And when it came time to pay there was no Apple Pay option?! It’s like they don’t want my business. Find someone who can fix those problems and I promise you will see the benefits in repeat orders. Or don’t….and just assume you are losing orders from frustrated customers who don’t have time to navigate your 1990’s era e-commerce.

Atmosphere: 1

Food: 5

Service: 4

Best Pizza I have had in years. Everything was perfect. I asked for it to be well done it WAS! I asked for extra sauce I got it! They did it right.

Atmosphere: 3

Food: 5

Service: 5

Pick up a pizza there almost every Friday night it's always ready hot fresh and taste good Can't say enough about Jet's Pizza in Goodlettsville

Atmosphere: 5

Food: 5

Service: 5

Very delicious. Cooks are advanced in their foods, and pays close attention to what you are ordering.

Atmosphere: 5

Food: 5

Service: 5

Thank you Nate

Atmosphere: 5

Food: 5

Service: 5

After moving here and Having co workers who love Jets Pizza rave about it, we decided to give it a try. Let me tell you the amount of disappointment we got. First customer service was non existent. The girl did not even welcome us in only threw the Pizzas on the counter and turn the screen for payment. Second there was no care about the company they represent as it showed through the food. The dough was over cooked and dry. The pizzas over sauced and thrown together. As a mom of a large family we have seen our nights of cheap pizzas. Those pizzas were 10's compared to the amount each of these pizzas cost. As a former team worker of a large pizza chain I get that some stores don't represent the product like others do. So I won't dismiss the chain as a whole but I would not in any way recommend this location.

Atmosphere: 1

Food: 1

Service: 1

Been getting pizza from this location for years. Today was NOT what we have come to enjoy. Crust burnt somewhat and extra cheese was no where to be found. Very little sauce and when called location , there was no attempt to satisfy us as good customers. Just dissapointed with this pizza. We did get an apology but we expected a little more since we drive 15 miles to get there.

Atmosphere: 4

Food: 2

Service: 4

Ordered delivery pizza online on 6/15/25.
It arrived with a burnt crust and no marinara sauce on it. I also ordered ranch sauce dip which was not included.
There was no receipt to compare what I ordered to what was received.
Very disappointed.

Food: 1

Service: 3

Good pizza, delivery took longer than quoted. Also, more to be desired by the person who answered the phone, voice sounded as if he wasn't thrilled to have to be there or something. Overall, delicious pizza

Food: 5

Service: 3

The best. Hands down. On my next experience (well 10x orders in-between) I had a really good experience with Chris! 5⭐

Incredible customer service....!!

Atmosphere: 5

Food: 5

Service: 5

This is a great location. My pizza has been ready every time I’ve picked it up and I’ve been greeted promptly. All my orders have been complete without missing items. The pizza is always topped evenly and baked nicely. The great aspect of Jet’s that you really appreciate compared to discount shops like Little Caesars is they really do use better ingredients. I’ll be back.

Atmosphere: 3

Food: 5

Service: 5

Staff to interested in watching YouTube videos at front counter.

When told what my order name/number was, and showing them on my phone was just told they don't have it anymore, and wouldn't remake it. Just take my money I suppose. I have disputes the charge with my bank.

Atmosphere: 1

Service: 1