The absolute most unprofessional place I have been to ordered my family food on the app and went to pick it up and the store is closed down no employees lights off nothing but peoples food sitting on the rack to be picked up I have had multiple bad experience here. From not getting my order right to not at all apparently. The owner really needs to get it together or just close the store it's getting frustrating and not being able to get a refund or ahold of someone like a manger from multiple stores in the area to try to figure something out is just unacceptable. I won't be going or ordering here again.
Atmosphere: 1
Food: 1
Service: 1
Amber Harmon
I would leave zero stars if I could. This location is a joke. My family and I placed an online order, drove to pick it up, and the store was empty. There are zero employees, the door is locked, but there is an order laying on the rack like it’s ready to be picked up. No number available to call to complain to get a refund. I will not be back to this location.
Joeymga6
There were roaches and things weren’t sanitary
Atmosphere: 1
Food: 3
Service: 3
Laurel Lovelace
Paid $21 for two small salads. Gray and brown lettuce, the cucumbers had been frozen at some point. Disgusting. Staff is nice.
Atmosphere: 4
Food: 2
Service: 4
Theresa._
the staff behind the counter was not wearing gloves.
Atmosphere: 1
Food: 2
Service: 1
Adriane Hall
This store has improved in the last few months. The employees are very nice and make sure you’re happy with your food. Not sure what the other reviewer meant about needing a drug test but the employees both had normal behavior.
Atmosphere: 5
Food: 5
Service: 5
Cody Chreene
Drug test the older woman who was working at lunch on 9/27/25
Atmosphere: 2
Food: 3
Service: 1
Heather Pratt
This place has really done a 360. Super clean and organized all the food looked nice and fresh.Hannah was super friendly and made my sub exactly how I like it. Will most definitely me back
Atmosphere: 5
Food: 5
Service: 5
Pork Chop
Definitely will come back the worker named Hannah here she is a Jem she was so very nice and helpful.
It was one of the most wonderful atmospheres I’ve been in in a long time. The people were absolutely amazing by far the best subway in the Tri-Cities.
misty enriquez
A bit run down and old and usually looks kinda dirty to really dirty but food has always been OK. BUT I DO NOT GO HERE OFTEN! I ALWAYS DRIVE TO THE ONE ON OAKLAND AVE DUE TO STAFF (JUST FRIENDLIER AND CAN'T USE MOSE PROMOS AT GRAY LOCATION- DUE TO OWNERSHIP)..PREFER OAKLAND AVE ALL DAY EVERY DAY AS FAR AS IT ALL GOES, INCLUDING PRICE EVEN THOUGH ITS AN EXTRA 25 MINUTES OUT OF THE WAY (INCLUDES BOTH WAYS). But staff was fine in Gray on this visit. The place was just dirty and that sucks, someone needs to go in and clean house y'all! Hate to see another snap business close but it's coming if someone doesn't STEP UP- I'M SPEAKING TO THE OWNER! YOUR RESPONSIBLE FOR THIS PLACE-I RECOMMEND BEING JUST THAT!
Atmosphere: 2
Food: 3
Service: 4
Amanda B. Wiles
Visible mold, no gloves, no hair net (very full head of hair). $28.00 for 2 footlong subs that we were afraid to eat…….we should have just walked out.🤮*****UPDATE: We tossed both of them when we got home. After seeing what we saw we just couldn’t eat them! $28.00 dollars down the tubes..🤦♀️🤬I should have said something…..
Atmosphere: 1
Food: 1
Service: 1
Danny Quillen
Subway is great if there are less then three people in line. Not sure how the employees keep up with the flow but they do great job
The absolute most unprofessional place I have been to ordered my family food on the app and went to pick it up and the store is closed down no employees lights off nothing but peoples food sitting on the rack to be picked up I have had multiple bad experience here. From not getting my order right to not at all apparently. The owner really needs to get it together or just close the store it's getting frustrating and not being able to get a refund or ahold of someone like a manger from multiple stores in the area to try to figure something out is just unacceptable. I won't be going or ordering here again.
Atmosphere: 1
Food: 1
Service: 1
I would leave zero stars if I could. This location is a joke. My family and I placed an online order, drove to pick it up, and the store was empty. There are zero employees, the door is locked, but there is an order laying on the rack like it’s ready to be picked up. No number available to call to complain to get a refund. I will not be back to this location.
There were roaches and things weren’t sanitary
Atmosphere: 1
Food: 3
Service: 3
Paid $21 for two small salads. Gray and brown lettuce, the cucumbers had been frozen at some point. Disgusting. Staff is nice.
Atmosphere: 4
Food: 2
Service: 4
the staff behind the counter was not wearing gloves.
Atmosphere: 1
Food: 2
Service: 1
This store has improved in the last few months. The employees are very nice and make sure you’re happy with your food. Not sure what the other reviewer meant about needing a drug test but the employees both had normal behavior.
Atmosphere: 5
Food: 5
Service: 5
Drug test the older woman who was working at lunch on 9/27/25
Atmosphere: 2
Food: 3
Service: 1
This place has really done a 360. Super clean and organized all the food looked nice and fresh.Hannah was super friendly and made my sub exactly how I like it. Will most definitely me back
Atmosphere: 5
Food: 5
Service: 5
Definitely will come back the worker named Hannah here she is a Jem she was so very nice and helpful.
Atmosphere: 5
Food: 5
Service: 5
Hannah makes the best sub period!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had a wonderful time the people were awesome
It was one of the most wonderful atmospheres I’ve been in in a long time. The people were absolutely amazing by far the best subway in the Tri-Cities.
A bit run down and old and usually looks kinda dirty to really dirty but food has always been OK. BUT I DO NOT GO HERE OFTEN! I ALWAYS DRIVE TO THE ONE ON OAKLAND AVE DUE TO STAFF (JUST FRIENDLIER AND CAN'T USE MOSE PROMOS AT GRAY LOCATION- DUE TO OWNERSHIP)..PREFER OAKLAND AVE ALL DAY EVERY DAY AS FAR AS IT ALL GOES, INCLUDING PRICE EVEN THOUGH ITS AN EXTRA 25 MINUTES OUT OF THE WAY (INCLUDES BOTH WAYS). But staff was fine in Gray on this visit. The place was just dirty and that sucks, someone needs to go in and clean house y'all! Hate to see another snap business close but it's coming if someone doesn't STEP UP- I'M SPEAKING TO THE OWNER! YOUR RESPONSIBLE FOR THIS PLACE-I RECOMMEND BEING JUST THAT!
Atmosphere: 2
Food: 3
Service: 4
Visible mold, no gloves, no hair net (very full head of hair). $28.00 for 2 footlong subs that we were afraid to eat…….we should have just walked out.🤮*****UPDATE: We tossed both of them when we got home. After seeing what we saw we just couldn’t eat them! $28.00 dollars down the tubes..🤦♀️🤬I should have said something…..
Atmosphere: 1
Food: 1
Service: 1
Subway is great if there are less then three people in line. Not sure how the employees keep up with the flow but they do great job
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