Out of every Chick-fil-a I’ve visited, this one has messed up my orders most often. I went through a streak a while ago where they messed up 5 orders in a row. In addition to this, most Chick-fil-a locations are abundantly friendly and create an encouraging atmosphere… this one is not that at all. Don’t get me wrong… they aren’t mean or overly rude, the culture here just isn’t the typical Chick-fil-a culture. When they get it right here, I’m so thankful to have one in town. But unfortunately, they have got it wrong so many times I no longer enjoy visiting (although I do because Chick-fil-a is delicious 😋). I just wish the culture and consistency of this store was on par with the franchise/brand.
Atmosphere: 1
Food: 5
Service: 3
Tasha Sherrill
Great service so fast and always fresh
Atmosphere: 5
Food: 5
Service: 5
Eric Moore
I put in big crew orders daily, and they still handled it quickly and always got it right. Friendly with all requests.
Great food , after ordering waited 10 minutes for the food .
Atmosphere: 5
Food: 5
Service: 3
Adam Reid
This is the worst Chick-fil-A I’ve ever been to. I have given this place too many times to get my order right more than one time in a row. I was so excited years ago to see this one come to Greeneville because we needed something good. Too many times to count now I have had my order wrong in some way, and all they do is give out free sandwich coupons. At what point do you stop giving away things in order to fix what is truly wrong. As of late the service is very lack luster, and my order is wrong every 8/10 times. Today I went through and ordered 2 meals and a stand alone item. Instead of a parfait they gave me a fruit cup, and it was the last straw for me to write this review. I’ve loved CFA for years, but this location has tarnished that image. Any time I’ve talked to a manager they always apologize and give a coupon. What really needs to happen is the acknowledgement of things that need to be worked on instead of passing it off. I am completely disappointed in this CFA. Fix your store.
Atmosphere: 1
Food: 2
Service: 2
Chris Henderson
We visited this store seeking a discount for the folks involved and working the disaster in WNC. Mitch the owner not only helped us he donated a large amount of food for us. Go's bless Mitch, his workers and Chic Fila!
Atmosphere: 5
Food: 5
Service: 5
Bobby Terrell
We had placed a catering order for a wedding rehearsal dinner that was cancelled at noon the day of the dinner due to the impacts of Hurricane Helene. I spoke with the manager/owner, Mitch, who wanted to make the situation right. We were feeling stuck, frustrated, and already dealing with our own stressors, including the groom (my son), his best man, and one of his groomsmen being stuck in Western NC. Mitch proceeded to coordinate with other Chick-fil-a stores in the area to fufill the catering order and hand delivered it to us. He stayed in contact with us throughout the day and made the rehearsal dinner happen. Thank you for going above and beyond for us during a really difficult situation!
brandon price
Food at this location is hit or miss. And people aren’t quite as friendly as other locations either. Love the lord’s chicken, but do better, Greeneville.
⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
The chicken feels a what
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
What’s not to love, it’s Chick-fil-a! Fast, friendly and tasty consistently
Atmosphere: 4
Food: 4
Service: 5
Great management and great food!
Atmosphere: 5
Food: 5
Service: 5
Peppermint shakes are it!
Atmosphere: 5
Food: 5
Service: 5
Great service n food was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Deluxe Sandwich with Pepper Jack, Coke Zero Sugar, Chick-Fil-A Deluxe Sandwich
I love Chick-fil-A eat there a couple times a week
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Chick-Fil-A Chick-N-Strips
Out of every Chick-fil-a I’ve visited, this one has messed up my orders most often. I went through a streak a while ago where they messed up 5 orders in a row. In addition to this, most Chick-fil-a locations are abundantly friendly and create an encouraging atmosphere… this one is not that at all. Don’t get me wrong… they aren’t mean or overly rude, the culture here just isn’t the typical Chick-fil-a culture. When they get it right here, I’m so thankful to have one in town. But unfortunately, they have got it wrong so many times I no longer enjoy visiting (although I do because Chick-fil-a is delicious 😋). I just wish the culture and consistency of this store was on par with the franchise/brand.
Atmosphere: 1
Food: 5
Service: 3
Great service so fast and always fresh
Atmosphere: 5
Food: 5
Service: 5
I put in big crew orders daily, and they still handled it quickly and always got it right. Friendly with all requests.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great food , after ordering waited 10 minutes for the food .
Atmosphere: 5
Food: 5
Service: 3
This is the worst Chick-fil-A I’ve ever been to. I have given this place too many times to get my order right more than one time in a row. I was so excited years ago to see this one come to Greeneville because we needed something good. Too many times to count now I have had my order wrong in some way, and all they do is give out free sandwich coupons. At what point do you stop giving away things in order to fix what is truly wrong. As of late the service is very lack luster, and my order is wrong every 8/10 times. Today I went through and ordered 2 meals and a stand alone item. Instead of a parfait they gave me a fruit cup, and it was the last straw for me to write this review. I’ve loved CFA for years, but this location has tarnished that image. Any time I’ve talked to a manager they always apologize and give a coupon. What really needs to happen is the acknowledgement of things that need to be worked on instead of passing it off. I am completely disappointed in this CFA. Fix your store.
Atmosphere: 1
Food: 2
Service: 2
We visited this store seeking a discount for the folks involved and working the disaster in WNC. Mitch the owner not only helped us he donated a large amount of food for us. Go's bless Mitch, his workers and Chic Fila!
Atmosphere: 5
Food: 5
Service: 5
We had placed a catering order for a wedding rehearsal dinner that was cancelled at noon the day of the dinner due to the impacts of Hurricane Helene. I spoke with the manager/owner, Mitch, who wanted to make the situation right. We were feeling stuck, frustrated, and already dealing with our own stressors, including the groom (my son), his best man, and one of his groomsmen being stuck in Western NC. Mitch proceeded to coordinate with other Chick-fil-a stores in the area to fufill the catering order and hand delivered it to us. He stayed in contact with us throughout the day and made the rehearsal dinner happen. Thank you for going above and beyond for us during a really difficult situation!
Food at this location is hit or miss. And people aren’t quite as friendly as other locations either. Love the lord’s chicken, but do better, Greeneville.
Atmosphere: 4
Food: 3
Service: 4
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