went here around 12-1 pm for lunch and the burgers were bright pink inside and they continually told me that’s how it’s supposed to be. i work in the food industry and know what it’s supposed to look like if it’s pink. the lady at the counter was god awful rude and had the most disgusting attitude off rip with me. the other workers were kind and tried to help as best as possible but the rest of the food was gray and slimy and just tasted like it was rubbed on the floor
Atmosphere: 1
Food: 1
Service: 2
Jose Gomez
The worst management and customer service! The manager Ashley 𝙞𝙨 so rude and the food was awful
Atmosphere: 1
Food: 1
Service: 1
LoriAnn Duke
I don't really review that much, but this McDonalds was awesome. The employees were super friendly and helpful. The food was hot, fresh, and correct, which it's pretty rare to get all three of those at a McDonalds. We got some ice cream with extra hot fudge, and boy did they deliver. I've never had that much hot fudge on a McDonald's ice cream and it was awesome. This was a great experience for me and my family. If I am ever back in the area I will definitely be stopping by again.
Atmosphere: 5
Food: 5
Service: 5
Full time explorer RV living (Living on the road!)
Sadly, we made the mistake of coming to this location. The manager was very rude and dismissive. Our food was placed on the counter without anyone calling out a name, and another customer grabbed it and began going through it before we realized it was ours.
When I expressed concern about someone else handling our food, I was told they were busy and “just putting the food up,” and that it didn’t matter. When I asked for the name of the manager on duty for tomorrow, I was told to “figure it out by calling.”
Allowing another customer to handle someone else’s food is unacceptable, and the response from management was even more concerning. That level of customer service is disappointing and unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Luka Filenko
I am writing to formally express my profound disappointment regarding my recent experience at McDonald’s - 1600 Amphitheatre Pkwy.
Upon entering the establishment, I was immediately alarmed by the absence of a red carpet arrival corridor. No doorman. No string quartet. Not even a modest fountain feature to set the tone for what I can only assume was meant to be an elite culinary engagement.
I approached what I believed to be the concierge desk, only to be told — quite abruptly — to “use the kiosk.” A kiosk. I did not prepare formal eveningwear to negotiate with a touchscreen.
I proceeded to order the “Quarter Pounder,” which, based on the title alone, suggested a heritage cut of ethically massaged, free‑range cattle prepared to Michelin standards. Instead, I received a sandwich wrapped in paper. Paper. I had anticipated a silver cloche reveal, perhaps accompanied by a brief narrative from the chef about the cow’s childhood dreams.
The beverage service was equally distressing. My Sprite arrived without garnish. No twist of lime. No artisanal ice sphere. No sommelier to discuss carbonation notes or syrup provenance. I was left to pair it blindly with my entrée like some unsupervised peasant.
The fries, while audibly crisp, were served in what appeared to be a folded cardboard chalice rather than a hand‑thrown ceramic vessel. I searched in vain for truffle shavings, Himalayan pink salt finishing, or at the very least, a fries steward to explain the potato’s regional terroir.
Most concerning, however, was the complete absence of a tasting progression. There were no intermezzo palate cleansers between bites. No chef’s table invitation. No embroidered napkins. At one point, I was forced to retrieve my own napkins from a dispenser — a task I am certain violates several international hospitality accords.
I must insist on immediate corrective measures, including but not limited to:
• Installation of valet parking and a champagne greeting station • Implementation of a 9–12 course degustation format for all combo meals • Appointment of a dedicated fry sommelier • Replacement of paper packaging with fine bone china • Mandatory dress code enforcement (black tie minimum) • Live harpist during peak dining hours
Failure to address these deficiencies may leave me with no choice but to escalate this matter to the highest authorities of casual dining critique, including a strongly worded follow‑up review and possibly a dramatic sigh posted online.
In conclusion, while the meal was edible and alarmingly fast, the lack of opulence has left me shaken. Until these grievous oversights are remedied, I can award no more than one star. ⭐
I await your prompt transformation into the five‑star buffet palace I so clearly deserved.
Atmosphere: 1
Food: 1
Service: 1
Christina Dunn
Is the ice cream machine ever “not broke down”? Either rude as heck or baby names over the speaker- cringe… and the 5 min of silence before greeting me is wild. When I say “hello” I get a “hold on” and that’s if I don’t get skipped in the other lan three times before I decide to order at the window. My last three happy meals, three different nights were missing the apples. But that was my stupidity at this point to think they would be in there. Half the people at window are mutes. The other half rolls their eyes and argues when all you want is what you ordered to begin with..don’t get me started on pulling up. I was instructed to pull up, being the only customer, after about 15 min I reversed it back to the window and found my order sitting there. For some reason I keep coming back for more!!!!! It’s a very toxic relationship..
Atmosphere: 1
Food: 1
Service: 1
albany jones
If I could give it a zero I would. Service was rude and they yelled and cursed at me and my elderly grandmother. Don’t even understand how their still in business.
Atmosphere: 1
Food: 1
Service: 1
Josh Mcglennon
Love them chicken nuggets.
Atmosphere: 5
Food: 5
Service: 5
Magen Willis
Buns served were hard! AND they made us pull up with no one else there. I understand craziness during rushes but it literally was dead there. Next time I’ll make sure to travel the whole way to Dresden for my food.
Atmosphere: 1
Food: 1
Service: 1
Addison Vujicic
Ok I know they are short on staff but over all McDonald’s is always the best!!!
If I could give no stars I would. We went to this establishment for breakfast. In plenty enough time. The person at the drive through sounded like they were taking orders and doing the cooking. Basically sounded like they were doing everything but taking orders. We sat at the speaker and it literally took 20 min to put in 1 part of our order. Really ridiculous. We went here as a treat to our nephew. Needless to say we are disappointed. Didn’t even get to finish because the person kept stopping taking the order for 5 minutes at a time. They were also out of most of their breakfast items or so they said. We have never had a problem with this place before.
Service: 1
Brad Smith
Service is lacking drive thru is horrible. Mgr evidently does not care about store ratings or negative reviews because nothing gets done to fix issues. 8 out of 10 times order will be wrong.
Kris
I asked for cook to order and it was not! Also I asked for a manager and I got attitude from a young man in a pink shirt. Smh worst service ever!
went here around 12-1 pm for lunch and the burgers were bright pink inside and they continually told me that’s how it’s supposed to be. i work in the food industry and know what it’s supposed to look like if it’s pink. the lady at the counter was god awful rude and had the most disgusting attitude off rip with me. the other workers were kind and tried to help as best as possible but the rest of the food was gray and slimy and just tasted like it was rubbed on the floor
Atmosphere: 1
Food: 1
Service: 2
The worst management and customer service! The manager Ashley 𝙞𝙨 so rude and the food was awful
Atmosphere: 1
Food: 1
Service: 1
I don't really review that much, but this McDonalds was awesome. The employees were super friendly and helpful. The food was hot, fresh, and correct, which it's pretty rare to get all three of those at a McDonalds. We got some ice cream with extra hot fudge, and boy did they deliver. I've never had that much hot fudge on a McDonald's ice cream and it was awesome. This was a great experience for me and my family. If I am ever back in the area I will definitely be stopping by again.
Atmosphere: 5
Food: 5
Service: 5
Sadly, we made the mistake of coming to this location. The manager was very rude and dismissive. Our food was placed on the counter without anyone calling out a name, and another customer grabbed it and began going through it before we realized it was ours.
When I expressed concern about someone else handling our food, I was told they were busy and “just putting the food up,” and that it didn’t matter. When I asked for the name of the manager on duty for tomorrow, I was told to “figure it out by calling.”
Allowing another customer to handle someone else’s food is unacceptable, and the response from management was even more concerning. That level of customer service is disappointing and unprofessional.
Atmosphere: 1
Food: 1
Service: 1
I am writing to formally express my profound disappointment regarding my recent experience at McDonald’s - 1600 Amphitheatre Pkwy.
Upon entering the establishment, I was immediately alarmed by the absence of a red carpet arrival corridor. No doorman. No string quartet. Not even a modest fountain feature to set the tone for what I can only assume was meant to be an elite culinary engagement.
I approached what I believed to be the concierge desk, only to be told — quite abruptly — to “use the kiosk.” A kiosk. I did not prepare formal eveningwear to negotiate with a touchscreen.
I proceeded to order the “Quarter Pounder,” which, based on the title alone, suggested a heritage cut of ethically massaged, free‑range cattle prepared to Michelin standards. Instead, I received a sandwich wrapped in paper. Paper. I had anticipated a silver cloche reveal, perhaps accompanied by a brief narrative from the chef about the cow’s childhood dreams.
The beverage service was equally distressing. My Sprite arrived without garnish. No twist of lime. No artisanal ice sphere. No sommelier to discuss carbonation notes or syrup provenance. I was left to pair it blindly with my entrée like some unsupervised peasant.
The fries, while audibly crisp, were served in what appeared to be a folded cardboard chalice rather than a hand‑thrown ceramic vessel. I searched in vain for truffle shavings, Himalayan pink salt finishing, or at the very least, a fries steward to explain the potato’s regional terroir.
Most concerning, however, was the complete absence of a tasting progression. There were no intermezzo palate cleansers between bites. No chef’s table invitation. No embroidered napkins. At one point, I was forced to retrieve my own napkins from a dispenser — a task I am certain violates several international hospitality accords.
I must insist on immediate corrective measures, including but not limited to:
• Installation of valet parking and a champagne greeting station
• Implementation of a 9–12 course degustation format for all combo meals
• Appointment of a dedicated fry sommelier
• Replacement of paper packaging with fine bone china
• Mandatory dress code enforcement (black tie minimum)
• Live harpist during peak dining hours
Failure to address these deficiencies may leave me with no choice but to escalate this matter to the highest authorities of casual dining critique, including a strongly worded follow‑up review and possibly a dramatic sigh posted online.
In conclusion, while the meal was edible and alarmingly fast, the lack of opulence has left me shaken. Until these grievous oversights are remedied, I can award no more than one star. ⭐
I await your prompt transformation into the five‑star buffet palace I so clearly deserved.
Atmosphere: 1
Food: 1
Service: 1
Is the ice cream machine ever “not broke down”?
Either rude as heck or baby names over the speaker- cringe… and the 5 min of silence before greeting me is wild. When I say “hello” I get a “hold on” and that’s if I don’t get skipped in the other lan three times before I decide to order at the window. My last three happy meals, three different nights were missing the apples. But that was my stupidity at this point to think they would be in there. Half the people at window are mutes. The other half rolls their eyes and argues when all you want is what you ordered to begin with..don’t get me started on pulling up. I was instructed to pull up, being the only customer, after about 15 min I reversed it back to the window and found my order sitting there. For some reason I keep coming back for more!!!!! It’s a very toxic relationship..
Atmosphere: 1
Food: 1
Service: 1
If I could give it a zero I would. Service was rude and they yelled and cursed at me and my elderly grandmother. Don’t even understand how their still in business.
Atmosphere: 1
Food: 1
Service: 1
Love them chicken nuggets.
Atmosphere: 5
Food: 5
Service: 5
Buns served were hard! AND they made us pull up with no one else there. I understand craziness during rushes but it literally was dead there. Next time I’ll make sure to travel the whole way to Dresden for my food.
Atmosphere: 1
Food: 1
Service: 1
Ok I know they are short on staff but over all McDonald’s is always the best!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It's McDonald's I mean come on really
Atmosphere: 1
Food: 2
Service: 2
If I could give no stars I would. We went to this establishment for breakfast. In plenty enough time. The person at the drive through sounded like they were taking orders and doing the cooking. Basically sounded like they were doing everything but taking orders. We sat at the speaker and it literally took 20 min to put in 1 part of our order. Really ridiculous. We went here as a treat to our nephew. Needless to say we are disappointed. Didn’t even get to finish because the person kept stopping taking the order for 5 minutes at a time. They were also out of most of their breakfast items or so they said. We have never had a problem with this place before.
Service: 1
Service is lacking drive thru is horrible. Mgr evidently does not care about store ratings or negative reviews because nothing gets done to fix issues. 8 out of 10 times order will be wrong.
I asked for cook to order and it was not! Also I asked for a manager and I got attitude from a young man in a pink shirt. Smh worst service ever!
Atmosphere: 1
Food: 1
Service: 1
Restroom was disgusting
Service: 1
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