Personal shoppers have given me dented, and an unsealed can. Decomposing fruit...check your pick up order before you pull out. Dates within a day... I'm done with pick up!
Amy Murphy Clark
I, along with several others waited this evening for our pickup orders. Mine was scheduled 7:30-8:00. There were at least 15 people waiting. One lady had her pickup scheduled for 6:00 and was still there at 8:45. The manager sent a girl (teenager) out to explain the problem at 8:30 pm. That was absolutely NOT this young girls job, and the manager should have done this themselves. I don’t understand why the manager couldn’t call customers to relate that their orders were going to be delayed. It’s not the teenager workers fault that the management is operating things poorly. There were several customers that got a little too irritated at her, and I honestly felt bad for her. However Kroger needs to realize that they have made people choose pickup as there are never enough cashiers open and if they have too many orders to pick, they need to cut off ordering. I did try calling the store several times, to never get an answer. Another shopper went in and customer service was closed. I (hopefully) canceled my order, but who knows as it’s still pending. Just a heads up for anyone wanting to do pickup, be prepared to wait, and then wait longer.
Amy Murphy Clark
I, along with several others waited this evening for our pickup orders. Mine was scheduled 7:30-8:00. There were at least 15 people waiting. One lady had her pickup scheduled for 6:00 and was still there at 8:45. The manager sent a girl (teenager) out to explain the problem at 8:30 pm. That was absolutely NOT this young girls job, and the manager should have done this themselves. I don’t understand why the manager couldn’t call customers to relate that their orders were going to be delayed. It’s not the teenager workers fault that the management is operating things poorly. There were several customers that got a little too irritated at her, and I honestly felt bad for her. However Kroger needs to realize that they have made people choose pickup as there are never enough cashiers open and if they have too many orders to pick, they need to cut off ordering. I did try calling the store several times, to never get an answer. Another shopper went in and customer service was closed. I (hopefully) canceled my order, but who knows as it’s still pending. Just a heads up for anyone wanting to do pickup, be prepared to wait, and then wait longer.
Sean May
Y..Y..Y. Do you always..always have 1…1… employee working the Starbucks kiosk….on Saturday & Sunday morning. Y.
LS Turpin
they make you feel welcome
LS Turpin
they make you feel welcome ☺️ friendly faces 💜💙💗
karen reed
Delicious breakfast sandwiches and pudding cake for dessert.
Bob Hamilton
Awesome staff and clean store
Amanda Cook
I used to really love this store, but seeing how they handle social guidelines during a pandemic is nauseating. Lines backed up into the actual shopping aisles. Not enough room for people to move. The last trip I made, will be the last. You when you see your store starting to get that busy, you should be turning people away. Customers should also he required to wear masks, not just your employees. whoever runs this store is completely irresponsible.
Tara A Jordan
Great store!!! Love the fresh produce and deli selections. Still adjusting to new floor layout.
Kroger is ALWAYS out of the things I need. This doesn't seem to be a problem with the Knoxville and Oak Ridge stores. Someone needs to do a better job of inventory and restocking.
Jeff Lloyd
All the non food is junk made in China. Only two lines open and even the self check out was full as half clised.
Deb McPherson
Slow slow service, process way to high! Stopped going there
Donald Hartman
absolutely unbelievable service sucks Kroger Midtown Harriman... The person in front of us spent $300 on groceries bagged every bit of it himself in the cashier line that's what you get when they start installing self-checkouts they're trying to force you to go to them I don't get paid to work there I would have left my buggy without paying
Personal shoppers have given me dented, and an unsealed can. Decomposing fruit...check your pick up order before you pull out. Dates within a day... I'm done with pick up!
I, along with several others waited this evening for our pickup orders. Mine was scheduled 7:30-8:00. There were at least 15 people waiting. One lady had her pickup scheduled for 6:00 and was still there at 8:45. The manager sent a girl (teenager) out to explain the problem at 8:30 pm. That was absolutely NOT this young girls job, and the manager should have done this themselves. I don’t understand why the manager couldn’t call customers to relate that their orders were going to be delayed. It’s not the teenager workers fault that the management is operating things poorly. There were several customers that got a little too irritated at her, and I honestly felt bad for her. However Kroger needs to realize that they have made people choose pickup as there are never enough cashiers open and if they have too many orders to pick, they need to cut off ordering. I did try calling the store several times, to never get an answer. Another shopper went in and customer service was closed. I (hopefully) canceled my order, but who knows as it’s still pending. Just a heads up for anyone wanting to do pickup, be prepared to wait, and then wait longer.
I, along with several others waited this evening for our pickup orders. Mine was scheduled 7:30-8:00. There were at least 15 people waiting. One lady had her pickup scheduled for 6:00 and was still there at 8:45. The manager sent a girl (teenager) out to explain the problem at 8:30 pm. That was absolutely NOT this young girls job, and the manager should have done this themselves. I don’t understand why the manager couldn’t call customers to relate that their orders were going to be delayed. It’s not the teenager workers fault that the management is operating things poorly. There were several customers that got a little too irritated at her, and I honestly felt bad for her. However Kroger needs to realize that they have made people choose pickup as there are never enough cashiers open and if they have too many orders to pick, they need to cut off ordering. I did try calling the store several times, to never get an answer. Another shopper went in and customer service was closed. I (hopefully) canceled my order, but who knows as it’s still pending. Just a heads up for anyone wanting to do pickup, be prepared to wait, and then wait longer.
Y..Y..Y. Do you always..always have 1…1… employee working the Starbucks kiosk….on Saturday & Sunday morning. Y.
they make you feel welcome
they make you feel welcome ☺️ friendly faces 💜💙💗
Delicious breakfast sandwiches and pudding cake for dessert.
Awesome staff and clean store
I used to really love this store, but seeing how they handle social guidelines during a pandemic is nauseating. Lines backed up into the actual shopping aisles. Not enough room for people to move. The last trip I made, will be the last. You when you see your store starting to get that busy, you should be turning people away. Customers should also he required to wear masks, not just your employees. whoever runs this store is completely irresponsible.
Great store!!! Love the fresh produce and deli selections. Still adjusting to new floor layout.
Restaurantji Recommends
thus is my store Love it
Kroger is ALWAYS out of the things I need. This doesn't seem to be a problem with the Knoxville and Oak Ridge stores. Someone needs to do a better job of inventory and restocking.
All the non food is junk made in China. Only two lines open and even the self check out was full as half clised.
Slow slow service, process way to high! Stopped going there
absolutely unbelievable service sucks Kroger Midtown Harriman... The person in front of us spent $300 on groceries bagged every bit of it himself in the cashier line that's what you get when they start installing self-checkouts they're trying to force you to go to them I don't get paid to work there I would have left my buggy without paying
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