Dutch Bros Coffee
4001 Lebanon Pike, Hermitage
(877) 899-2767
Recent Reviews
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I used to love this Dutch Bros. It had a great atmosphere but ever since the new employees started it’s gone downhill. The wait times are crazy. Ordering ahead does absolutely nothing, I wait over 10 minutes after my pickup time. The line is a mess, the employees switch between lanes with no system. Then on top of it the golden eagle tastes completely different… I’m honestly over this location
Atmosphere: 1
Service: 1
I love their drinks. The managers there ate amazing and resolve conflict between the young employees quickly. Im glad my daughter for an amazing place with good people for her first job
Atmosphere: 5
Food: 5
Service: 5
My Go To Coffee spot. I took my mother in law before and she even loved it. Dutch Brothers since 2019 🤘🏾😁🤘🏾
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brew, Caramelizer, Cocomo, White Chocolate, Mango
Is the process to wait til im at the windows to make my coffee?? That's insane. I'll never be back lol. I'm not waiting 10minutes for a coffee.
Atmosphere: 5
Service: 1
Quick drive through. Flavorful iced coffee blends and classic coffee. Really nice staff at this location too!
Wonderful coffee!!
Atmosphere: 5
Service: 5
Such great coffee I just absolutely love it and I come twice a day for a latte. There’s been times I’ve had to wait 22 minutes to get my coffee if I’m outside in line. So then I end up ordering online before I leave my house and I get it to the window and it’s not there. I need to wait another five minutes.
The staff is very friendly makes you feel welcome. Y’all need to do something to help people move to those lines or online orders.
Atmosphere: 5
Food: 5
Service: 3
I love Dutch Bros. I normally order the picture perfect but today I decided to order the Holiday Cookie blended freeze and there were way to many sprinkles in it I had to literally filter the sprinkles with my teeth. There shouldn't be that many sprinkles in it . Just need a little on top of the soft top for the decoration of the drink . The drink would be amazing if I tasted it without just tasting sprinkles. 🥰😩 (Literally hundreds of sprinkles)
Atmosphere: 5
Food: 2
Service: 4
Coffee is good but unfortunately the wait time is terrible. Drive through takes 30 min+. I don't know if it's because cars mess up the order(3 lane drivethrough) or if the baristas are slow but it just takes to long. I imagine they lose a lot of business from people who don't want to wait this long because honestly, we probably won't be coming back.
Atmosphere: 2
Food: 4
Service: 1
It's a coffee shop?? WITH drive through ordering
Recommended dishes: Caramelizer
Restaurantji Recommends
Is lemonade that hard to make ? Tosay is the second time this week you can see through the lemonade in the container on the counter. Who does that ? So then my drink taste like syrup water its terrible
Addison absolutely MADE my night last night! I was having a VERY bad day from work, and gave me my coffee for free. She listened to me vent about my crappy night and as I went to redeem my points for the free coffee, she said it was on the house. I will be forever grateful for her and the excellent service I got and get literally EVERY single visit!
Atmosphere: 5
Food: 5
Service: 5
No hate just idea I’m wondering why yall did one of yalls holiday drinks as a flavor that is in all year blue raz I was thinking about it and a pomegranate cinnamon or something woulda been a nice festive flavor ! Or cinnamon pear I know redbull already has a flavor similar but that woulda been really Christmasy .
Atmosphere: 5
Food: 5
Service: 5
This location is “Da Bomb”!! Friendly staff & “mayjah grindz”!! U know da kine!! Chee-Hoo!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Chocolate
Great service and great coffee drinks!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Picture Perfect
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