Terrible food. Dry. Tasteless. Burned and overpriced. This is Hooter’s specialty kitchen for DoorDash orders and it is not worth the money spent. First time and last time ordering. Next time we’ll go Five Guys.
Jake A.
Again... horrible service. Sitting here right now with a buddy of mine. We each ordered a beer and 2 apps when we sat down. Then It took so long after ordering our 2nd beer to come we decided to order a "beer tube". At this point in time we were told we could only have so much in the tube and after that we were done. Keep in mind. This is equivalent to 3 beers a piece. But I can respect that. What I cannot respect is that the only reason we ordered the tube was because the service was so bad that we thought it was the only way to be able to eat wings and have a drink at the same time. Again. This Hooters is the worst I have been to in a long time and I hope the owner sees this (my 3rd post) and opts to make some changes.
Sto D.
Why is Ana serving food. Horrible service Sunday night. The hostess had to take my order. Neighboring servers assisted with drink refills. When the server finally did come around she had no smile and would not look at me for making request. WHY is she on the floor serving and not a dishwasher because it's definitely not her attributes?
Ted S.
Always good food! If pretty young women offend you stay out but for the rest of us, we enjoy an atmosphere where people are living their best life today. Clean and friendly. The volume on the televisions was just right for the sports. Clean bathrooms!! The buffalo wings were perfect, the celery was fresh and the blue cheese dressing was of good quality. My server was pleasant and stopped by a few times to check in on me. Over a great experience and I'll return if I come back through town again. Thanks Guys!
gerald altieri
Order off Door Dash because of completing pictures of the food . I got the home run burger and it’s a pound of beef with fries . The burger was good and juicy but lacked salt . The fires were crispy and tasted good . Definitely would go back
Mark B.
Adriana is the Best Bartender! Always is in a good mood and gives great service! Great to have Ultra Pitchers for $10!
Dirk S.
Door Dashed a order of 20 piece wing order, paid an extra charge for "all flats", order arrived with half peg legs! Not the first time this has happened but definitely the last. Sorry Hooters, you just lost a customer!
Joshua S.
I didn't catch her name but our server was so sweet and really great! Sadly, everything else was not. Prices have gone up at Hooters and what I experienced did not justify it. Our queso came out cold and the chips were over seasoned, my fries were cold and unsalted, my fried fish tasted like old fry oil, and there was no sound from the TVs during a big game. Speaking of TVs, it's 2023, the TVs need to be upgraded to 4k as I could barely tell what was happening on one of the largest ones.
Chives J.
Chives loves two things in life: good food, and fine bosoms, so naturally he thought hooters would be the perfect place for him, gee willy was I wrong. My first experience at this hooters was no holler. If I could describe the first waitress that walked up in one word, it would be F-L-A-T. The boys were not impressed so I told that waitress to make like a tree and SCRAM. The second waitress, came up to us and said a series of mumbles that I assume was a greeting. I requested a round of shots of the fireball whiskey for me and the boys to lube the nerves for the night. 25 minutes go by and the boys are goin "HEY! Wheres the fireball?!" The boys rowdiness was tamed about 10 minutes later when we received our drinks and put in our food order. I ordered the mozzarella sticks and immediately wished i hadn't. Ive never choked to death on food before but i wish i after cramming those crusty sticks down my gullet. At least the bosoms were nice, but next time you wanna grab a bite and see some action, youre better off at your local strip club.
Alexis S.
I don't come to this Hooters that often because of my experiences here. Every time something happens. From trying to be seated and ignored for almost an hour to now my order being messed up because the girl taking my order was too busy laughing and chatting it up. I called to see if I could reimbursed for my fries not being in my order or if I could even come back to get them. The same girl who was goofing off answered and instantly hung up on my boyfriend when he stated his issue. I called back and I assume spoke to the manager about it and he argued that the fries weren't on the ticket but it was. Just horrible service, don't come here if you want to be treated kindly.
Update Dec 21 Visit number 2 feels like a really bad episode of Undercover Boss. Fire the kitchen manager in the Hooters sweater; there is a camera right above the kitchen service window. For 2 hours I've listened to him announce last call for food. When I walked in he kept saying - smoke break! Out the kitchen window. I lost count of the times I've heard him say: fuck, nigger, somebody gonna have to call corporate, and once he even said - I'm gonna have to 'load my gun'!!! I don't know how this place averaged 2 stars. The kitchen window is right next to the bar so you can hear everything he says. He's not even shy! He yells this stuff at the window. "She rang up a burger and I said kitchen closes at 11. She gonna have to run a refund!" The place closes at midnight and he's been saying kitchen is closing since 9 when I came in for the game. I will NEVER be back. Don't waste your time. Not one person has said his name or I'd put it in this review. The rest of the kitchen has been silent. The wait staff has been silent. If you run the tape he has no hair net and a Hooters sweater on. No one should have to weather this mess while trying to eat and drink. Total nightmare. 11:30 PM now he's into it with the store manager about a food delivery order that is missing. She's talking to the bar tender because she is afraid to ask the kitchen manager. I'm sharing this for the other employee's sake. This is the most dysfunctional situation I've ever seen in a chain restaurant. I would shut this place down for a week and start from scratch. Original review- The celery was amazing. You gotta have some celery. Boneless wings, wings, shrimp... but that celery! Green, crunchy metabolic. It takes more calories to digest it than it has in it the hot sauce has 80 calories
Steve K.
Our gang of 4 arrived for some draught brewskis and chicken wings to watch Thursday Nite Football. After first-time visit to this location, it is clear that Hooters of Hermitage on Lebanon Pike has some operating challenges. The servers that evening were over-worked. Yet has potential as a go-to sports bar if details were paid attention. Despite best tries by our server, our beer order was twice wrong. Yuengling Lager was served instead of Black Abbey IPA, and returned after visit by the manager. Shouldn't be that big of deal to make the order right. Out of Lagunitas IPA...or maybe didn't want to hook up a fresh tap. I tried to order a gin martini for something different. No Can Do. My mistake for ordering something unfamiliar. Lots of big screen TVs, and servers will change close by TVs to the sports channel you want to watch. Tip: Stick with the brewskis and food basics, and confirm that your beer order is correct.
Van O.
I've been to this location three or four times now. The service got worse each time. I kept giving this place a chance but not anymore. The last time I went in I stood at the entrance and no one greeted me or spoke to me. I assumed I was supposed to seat myself. I was dining alone so I went to the bar. I sent down and the bartender was talking to three or four other people. She never greeted me or said I'll be with you in a moment. She just stood there and kept talking to the people at the bar. I was about ready to leave when she finally came over and asked if I would like something to drink. She took my drink order but didn't leave a menu or ask if I would be having food. I had to assume that they really don't like tips at this place. I don't reward bad service. I won't be back. Buyer beware!
Bryant M.
I must say this was a most pleasurable experience. I get out to Hooters every chance I get and this was by far one of the best. The food was exactly what I ordered and was served hot and on time. My waitress was extremely busy but always made sure I was well taken care of. Her name was Breann Vance
Richard V.
Brutal. i ordered for pick up and when i got to the establishment, my food was just getting done which was fine. got home and the fries were cold. the rub was just thrown on top of the wings. the food was okay at best. for the price ($20) it was not worth it.
Terrible food. Dry. Tasteless. Burned and overpriced. This is Hooter’s specialty kitchen for DoorDash orders and it is not worth the money spent. First time and last time ordering. Next time we’ll go Five Guys.
Again... horrible service. Sitting here right now with a buddy of mine. We each ordered a beer and 2 apps when we sat down. Then It took so long after ordering our 2nd beer to come we decided to order a "beer tube". At this point in time we were told we could only have so much in the tube and after that we were done. Keep in mind. This is equivalent to 3 beers a piece. But I can respect that. What I cannot respect is that the only reason we ordered the tube was because the service was so bad that we thought it was the only way to be able to eat wings and have a drink at the same time. Again. This Hooters is the worst I have been to in a long time and I hope the owner sees this (my 3rd post) and opts to make some changes.
Why is Ana serving food. Horrible service Sunday night. The hostess had to take my order. Neighboring servers assisted with drink refills. When the server finally did come around she had no smile and would not look at me for making request. WHY is she on the floor serving and not a dishwasher because it's definitely not her attributes?
Always good food! If pretty young women offend you stay out but for the rest of us, we enjoy an atmosphere where people are living their best life today. Clean and friendly. The volume on the televisions was just right for the sports. Clean bathrooms!! The buffalo wings were perfect, the celery was fresh and the blue cheese dressing was of good quality. My server was pleasant and stopped by a few times to check in on me. Over a great experience and I'll return if I come back through town again. Thanks Guys!
Order off Door Dash because of completing pictures of the food . I got the home run burger and it’s a pound of beef with fries . The burger was good and juicy but lacked salt . The fires were crispy and tasted good . Definitely would go back
Adriana is the Best Bartender! Always is in a good mood and gives great service! Great to have Ultra Pitchers for $10!
Door Dashed a order of 20 piece wing order, paid an extra charge for "all flats", order arrived with half peg legs! Not the first time this has happened but definitely the last. Sorry Hooters, you just lost a customer!
I didn't catch her name but our server was so sweet and really great! Sadly, everything else was not. Prices have gone up at Hooters and what I experienced did not justify it. Our queso came out cold and the chips were over seasoned, my fries were cold and unsalted, my fried fish tasted like old fry oil, and there was no sound from the TVs during a big game. Speaking of TVs, it's 2023, the TVs need to be upgraded to 4k as I could barely tell what was happening on one of the largest ones.
Chives loves two things in life: good food, and fine bosoms, so naturally he thought hooters would be the perfect place for him, gee willy was I wrong. My first experience at this hooters was no holler. If I could describe the first waitress that walked up in one word, it would be F-L-A-T. The boys were not impressed so I told that waitress to make like a tree and SCRAM. The second waitress, came up to us and said a series of mumbles that I assume was a greeting. I requested a round of shots of the fireball whiskey for me and the boys to lube the nerves for the night. 25 minutes go by and the boys are goin "HEY! Wheres the fireball?!" The boys rowdiness was tamed about 10 minutes later when we received our drinks and put in our food order. I ordered the mozzarella sticks and immediately wished i hadn't. Ive never choked to death on food before but i wish i after cramming those crusty sticks down my gullet. At least the bosoms were nice, but next time you wanna grab a bite and see some action, youre better off at your local strip club.
I don't come to this Hooters that often because of my experiences here. Every time something happens. From trying to be seated and ignored for almost an hour to now my order being messed up because the girl taking my order was too busy laughing and chatting it up. I called to see if I could reimbursed for my fries not being in my order or if I could even come back to get them. The same girl who was goofing off answered and instantly hung up on my boyfriend when he stated his issue. I called back and I assume spoke to the manager about it and he argued that the fries weren't on the ticket but it was. Just horrible service, don't come here if you want to be treated kindly.
Restaurantji Recommends
Update Dec 21 Visit number 2 feels like a really bad episode of Undercover Boss. Fire the kitchen manager in the Hooters sweater; there is a camera right above the kitchen service window. For 2 hours I've listened to him announce last call for food. When I walked in he kept saying - smoke break! Out the kitchen window. I lost count of the times I've heard him say: fuck, nigger, somebody gonna have to call corporate, and once he even said - I'm gonna have to 'load my gun'!!! I don't know how this place averaged 2 stars. The kitchen window is right next to the bar so you can hear everything he says. He's not even shy! He yells this stuff at the window. "She rang up a burger and I said kitchen closes at 11. She gonna have to run a refund!" The place closes at midnight and he's been saying kitchen is closing since 9 when I came in for the game. I will NEVER be back. Don't waste your time. Not one person has said his name or I'd put it in this review. The rest of the kitchen has been silent. The wait staff has been silent. If you run the tape he has no hair net and a Hooters sweater on. No one should have to weather this mess while trying to eat and drink. Total nightmare. 11:30 PM now he's into it with the store manager about a food delivery order that is missing. She's talking to the bar tender because she is afraid to ask the kitchen manager. I'm sharing this for the other employee's sake. This is the most dysfunctional situation I've ever seen in a chain restaurant. I would shut this place down for a week and start from scratch. Original review- The celery was amazing. You gotta have some celery. Boneless wings, wings, shrimp... but that celery! Green, crunchy metabolic. It takes more calories to digest it than it has in it the hot sauce has 80 calories
Our gang of 4 arrived for some draught brewskis and chicken wings to watch Thursday Nite Football. After first-time visit to this location, it is clear that Hooters of Hermitage on Lebanon Pike has some operating challenges. The servers that evening were over-worked. Yet has potential as a go-to sports bar if details were paid attention. Despite best tries by our server, our beer order was twice wrong. Yuengling Lager was served instead of Black Abbey IPA, and returned after visit by the manager. Shouldn't be that big of deal to make the order right. Out of Lagunitas IPA...or maybe didn't want to hook up a fresh tap. I tried to order a gin martini for something different. No Can Do. My mistake for ordering something unfamiliar. Lots of big screen TVs, and servers will change close by TVs to the sports channel you want to watch. Tip: Stick with the brewskis and food basics, and confirm that your beer order is correct.
I've been to this location three or four times now. The service got worse each time. I kept giving this place a chance but not anymore. The last time I went in I stood at the entrance and no one greeted me or spoke to me. I assumed I was supposed to seat myself. I was dining alone so I went to the bar. I sent down and the bartender was talking to three or four other people. She never greeted me or said I'll be with you in a moment. She just stood there and kept talking to the people at the bar. I was about ready to leave when she finally came over and asked if I would like something to drink. She took my drink order but didn't leave a menu or ask if I would be having food. I had to assume that they really don't like tips at this place. I don't reward bad service. I won't be back. Buyer beware!
I must say this was a most pleasurable experience. I get out to Hooters every chance I get and this was by far one of the best. The food was exactly what I ordered and was served hot and on time. My waitress was extremely busy but always made sure I was well taken care of. Her name was Breann Vance
Brutal. i ordered for pick up and when i got to the establishment, my food was just getting done which was fine. got home and the fries were cold. the rub was just thrown on top of the wings. the food was okay at best. for the price ($20) it was not worth it.