$6.77 for two FROZEN Donuts !!! Sm coffee Paid $ 20.02… and cashier could not understand why she should pay me $13.25 🤪. U S Donuts here we come !!!
Food: 1
Service: 1
Heather Owens
Its hit or miss! We drive over 30 minutes to get coffee everyday. Can't get the donuts cause they stale as I dont know what! Majority of the time coffee is good!
Atmosphere: 3
Food: 1
Service: 3
Tenita Jones
Every since this location open it has been GREAT!!!! THE STAFF HAS THE BEST ATTITUDES AND PROFESSIONALISM I HAVE SEEN IN A LONG TIME!!!! KEEP IT UP!!!
Atmosphere: 5
Food: 5
Service: 5
Erik Gelinas
Best coffee and a boston creme donut. My favorite way to start the day.
Atmosphere: 3
Food: 5
Service: 4
Sydney Baskin
Coffee sucked. They are always getting an order wrong or mixed up. This is my fourth coffee that they have not gotten right.
Pamela Colwell
Awful!!! I stopped today like I always do when in jackson. I get a large cream only hot coffee and a donut. I NEVER got the coffee!! 9 mins 46 seconds and no coffee! I was on the phone with my husband and mentioned 4 or 5 times they never gave me my coffee, no one ever addressed it, no one even acknowledged me. I had already paid for the coffee was not offered a refund. Eventually I just left...but growing up in new England where all we drink is dunks I know this is not the normal way for them to conduct business and I will file a complaint with corporate!! They ripped me off!! Do not go there!!(
Callahan's Janitorial Inc
This location has excellent customer service!!!
Atmosphere: 5
Food: 5
Service: 5
Monica
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Jessie Coleman
All I wanted after not being able to eat for a procedure was a chicken and biscuit from here… biscuit was frozen and had to be warmed up. Then you try and thank them and they wanna look at you like you’re stupid, or spend 15 minutes in a bathroom and not acknowledge you when you come in. Will not be back.
On 8/9 we came through about 20 minutes before closing so we knew our service and drinks may not be the best but we decided to try anyways since McDonalds wasn’t serving coffee 🙄 (we prefer Dunkin’s anyways it was just a little out of the way). I didn’t catch the name of the worker but he was SOOO nice. My hot chocolate was 10/10. I’ve been to at least a dozen Dunkin’s across middle and west TN and I usually end up dumping my drink because it’s awful but I still try for these instances when it’s actually good. The passenger got an iced caramel latte and she also said it was the best she’s had in a long time. I wish yall weren’t an hour + from home or I’d be back a lot more often. Thank yall for making our night ☺️
Food: 5
Service: 5
Breanne Epperson
They are slower than molasses in the winter. How do you only schedule 3 people during your morning rush? I waited in the drive-thru for 10 minutes before I pulled out of line to go inside — that was even slower. Had I not already paid, I would’ve left. I was definitely late for work!!!!
Service: 1
Hollie
Ordered takeout. Sorry but the donuts are too heavy Krispy kremes are much better. But I had the sourdough breakfast sandwich which was a very good. I was a little shocked that they had more than just donuts. Many years since I've been to a dunkin' donuts. Also had the hash brown rounds. Order had six a bit small for that price and they weren't very good. Saw the lady prepare everything and all the food is cooked ahead of time and all they do is put it in a warmer or some sort of fast cook machine. Kind of like they had at Subway when you ask for your sandwich to be warmed. For it to be precooked food and the egg and bacon was fine. The sandwich is quite large so I ate half after church and the other half for late afternoon snack. I ate the sandwich at home and I actually added some warmed sliced ham to it. The bread could have been toasted a bit more it was basically just warmed. For it to be cooked ahead of time I did enjoy the sandwich. Friendly staff at the window. On the menu board at the drive-thru it would be helpful if they list the type donuts they have. No pictures only prices for a half a dozen and dozen so you don't even know how much they are a piece and it showed a price for specialty donuts. Come on guys it's a donut shop I realize you're trying to sell it sandwiches but you got where you are today because of the donuts. Since I didn't know what type of donuts they had and did not want to walk in to take a look I just ordered two glazed. The glaze is a bit runny as if it they have been cooked previously. Best thing about the stop was the sandwich.
Food: 4
Service: 4
Jazmin Plancarte
I placed a mobile order to pick up on my way to work. Arrived to the drive-thru where there was a sign that said “all orders placed need to go come inside”. So I walk in and asked 3 times for my order. Waited over 30 minute for my order and that was only because I kept asking. One particular associate was extremely upset and stated that “people can’t read because they’re still pulling up to the drive-thru” and stated that she was not going to run that drive-thru. She complained about having two jobs and that she was sick of this job. She was cussing and slamming things everywhere. She had an extremely terrible attitude. I will never go back there again. I’m not one to write negative reviews but this service was terrible, especially for that particular location. Aside from the service, the coffee was overfilled with sweetener. I only took two sips of it and threw it out. Never again.
Atmosphere: 1
Food: 1
Service: 1
kyla kirkland
I believe they need to change their hours, this dunkin is not opened 24hrs
The jelly donuts are not what they used to be
$6.77 for two FROZEN Donuts !!! Sm coffee
Paid $ 20.02… and cashier could not understand why she should pay me $13.25
🤪. U S Donuts here we come !!!
Food: 1
Service: 1
Its hit or miss! We drive over 30 minutes to get coffee everyday. Can't get the donuts cause they stale as I dont know what! Majority of the time coffee is good!
Atmosphere: 3
Food: 1
Service: 3
Every since this location open it has been GREAT!!!! THE STAFF HAS THE BEST ATTITUDES AND PROFESSIONALISM I HAVE SEEN IN A LONG TIME!!!! KEEP IT UP!!!
Atmosphere: 5
Food: 5
Service: 5
Best coffee and a boston creme donut. My favorite way to start the day.
Atmosphere: 3
Food: 5
Service: 4
Coffee sucked. They are always getting an order wrong or mixed up. This is my fourth coffee that they have not gotten right.
Awful!!! I stopped today like I always do when in jackson. I get a large cream only hot coffee and a donut. I NEVER got the coffee!! 9 mins 46 seconds and no coffee! I was on the phone with my husband and mentioned 4 or 5 times they never gave me my coffee, no one ever addressed it, no one even acknowledged me. I had already paid for the coffee was not offered a refund. Eventually I just left...but growing up in new England where all we drink is dunks I know this is not the normal way for them to conduct business and I will file a complaint with corporate!! They ripped me off!! Do not go there!!(
This location has excellent customer service!!!
Atmosphere: 5
Food: 5
Service: 5
Great customer service
Atmosphere: 5
Food: 5
Service: 5
All I wanted after not being able to eat for a procedure was a chicken and biscuit from here… biscuit was frozen and had to be warmed up. Then you try and thank them and they wanna look at you like you’re stupid, or spend 15 minutes in a bathroom and not acknowledge you when you come in. Will not be back.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
On 8/9 we came through about 20 minutes before closing so we knew our service and drinks may not be the best but we decided to try anyways since McDonalds wasn’t serving coffee 🙄 (we prefer Dunkin’s anyways it was just a little out of the way). I didn’t catch the name of the worker but he was SOOO nice. My hot chocolate was 10/10. I’ve been to at least a dozen Dunkin’s across middle and west TN and I usually end up dumping my drink because it’s awful but I still try for these instances when it’s actually good. The passenger got an iced caramel latte and she also said it was the best she’s had in a long time. I wish yall weren’t an hour + from home or I’d be back a lot more often. Thank yall for making our night ☺️
Food: 5
Service: 5
They are slower than molasses in the winter. How do you only schedule 3 people during your morning rush? I waited in the drive-thru for 10 minutes before I pulled out of line to go inside — that was even slower. Had I not already paid, I would’ve left. I was definitely late for work!!!!
Service: 1
Ordered takeout. Sorry but the donuts are too heavy Krispy kremes are much better. But I had the sourdough breakfast sandwich which was a very good. I was a little shocked that they had more than just donuts. Many years since I've been to a dunkin' donuts. Also had the hash brown rounds. Order had six a bit small for that price and they weren't very good. Saw the lady prepare everything and all the food is cooked ahead of time and all they do is put it in a warmer or some sort of fast cook machine. Kind of like they had at Subway when you ask for your sandwich to be warmed. For it to be precooked food and the egg and bacon was fine. The sandwich is quite large so I ate half after church and the other half for late afternoon snack. I ate the sandwich at home and I actually added some warmed sliced ham to it. The bread could have been toasted a bit more it was basically just warmed. For it to be cooked ahead of time I did enjoy the sandwich. Friendly staff at the window. On the menu board at the drive-thru it would be helpful if they list the type donuts they have. No pictures only prices for a half a dozen and dozen so you don't even know how much they are a piece and it showed a price for specialty donuts. Come on guys it's a donut shop I realize you're trying to sell it sandwiches but you got where you are today because of the donuts. Since I didn't know what type of donuts they had and did not want to walk in to take a look I just ordered two glazed. The glaze is a bit runny as if it they have been cooked previously. Best thing about the stop was the sandwich.
Food: 4
Service: 4
I placed a mobile order to pick up on my way to work. Arrived to the drive-thru where there was a sign that said “all orders placed need to go come inside”. So I walk in and asked 3 times for my order. Waited over 30 minute for my order and that was only because I kept asking. One particular associate was extremely upset and stated that “people can’t read because they’re still pulling up to the drive-thru” and stated that she was not going to run that drive-thru. She complained about having two jobs and that she was sick of this job. She was cussing and slamming things everywhere. She had an extremely terrible attitude. I will never go back there again. I’m not one to write negative reviews but this service was terrible, especially for that particular location. Aside from the service, the coffee was overfilled with sweetener. I only took two sips of it and threw it out. Never again.
Atmosphere: 1
Food: 1
Service: 1
I believe they need to change their hours, this dunkin is not opened 24hrs
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