3/3/25 Oil Well location 7pm. Poor Customer service. Cant tell if they’re not very smart or just don't care.
Jose Martinez
This is a hard review to leave since this is one of my favorite pizza shops but today I received the worse customer service let me tell my story and you decide At 124pm I put an online order and used the tracker on the website to know when I should make my way to pick up my Pizza at about 148 I made my way and arrived to the restaurant when I arrived and spoke to them they informed me that they are low dough and are making pizza as soon as the dough is done understanding I asked how long was told 10 minutes so I left and returned 10 min later then I was informed that the Pizza was still a little doughy and should be done soon and I said ok and I sat and waited time passes and my order was done but incomplete I was missing 1 pizza they apologized and put my order in the warming box and I sat and continued to wait now others came in and waited for some time then they received their order and left now I have been waiting for almost 2 hrs at the his time when I finally asked a question when I did the young man who identified him self as a general manager became defensive now let me say I was not the calmest of people but having waited that much time I believe I was above average in patience as we argued looking like two jack asses I informed him he has the worse customer service he entered a rant on how he has the best customer service and he attempted to bring his coworker as to help his boast but you could see how uncomfortable he made them putting them in that situation finally the owner came and talk to me and when he looked at my order he saw one was done incorrectly and two incomplete all I wanted was my Pizza he told me that he would remake my order and have it delivered and he did . Like I said this used to be my favorite but after this interaction no longer. Now having read this interaction it is up to you and if that little man reads this the general manager you have a lot to learn on how to act in no way he should act as he did as a general manager
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Jet's Bread
Neva McIntosh
I order a Detroit style deep dish and cinnamon stix.Very sloppy and unprofessional. Called to speak with a manager she hung up in my face when I was very polite. She stated her name was Bri I order on night shift.
Food: 1
Service: 1
Brian Bauer
Food was good. I especially liked that their website could display allergies and I could avoid soy because I'm allergic. I wish more places would eliminate soy. This was our first time but it took a bit long than it should because the person at the counter seemed to be by herself doing everything. I felt bad for the pressure she was having to deal with because there was a rush at that time. Not sure why it ended up like this but she did a great job considering. Definitely would go back. Hopefully management figures out the staffing.
Hands down taste and quality about the food is above all other places.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jet's Detroit Style Deep Dish Slice with Premium Mozzarella & Pepperoni Available All Day
Sparky.Jeff1
The food is awesome. Everything else sucks! The app, website and employees are horrible. The only place I have to yell to place my order. This will be my last pizza I get from this place. I will drive out of my way to the other one just so I never have to go in here again.
Atmosphere: 1
Food: 5
Service: 1
Anthony Hill
Placed order over the phone on Friday night said would be 1 hour but the pizza never came . Called the next morning and was told yea we have your pizza no good explanation on why it wasn't delivered. But the guy trys to give me the pizza from the night before instead of refund . After a few words they make a new one it's under cooked very little sauce. Waste of my money. Jets will never get my business. Very poor customer service
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Cheese Pizza
J Long
Fantastic pizza! Better than The Hut, Ceasars, Papa's, and Domino's combined
Food is good, but the employees were fighting the whole time I was in there. Yelling at each other, slamming stuff everywhere. Definitely won't be back. Pretty high
Atmosphere: 1
Food: 4
Service: 1
Ladylyricarmel Smith
The pizza was great and the wings were tasty I had them deliver my food to the tag freightliner and the young lady that delivered was so sweet and kind it was some of the best pizza and wings that I tasted in a long
Food: 5
Service: 5
Hayley Lana
Got our first Jet"s pizza delivered today. Thin crust with Italian sausage. It was so good and cheesy. Definitely will be ordering again.
Food: 5
Service: 5
Tammie Smith
Over charged for the last pizza. Didn't match price on menu. And found 4 hairs in it. Called to tell them. They made excuses. Well not be ordering there again
J B
Called and asked what specials are for carryout, told there was none. Got to place they had coupons for what I just ordered 5$ less and Manager would not honor his own coupon!! What a joke. This happened at oil well location in Jackson TN. They just lost a customer for life and I order a lot of Pizza all the Time, NEVER AGAIN
3/3/25 Oil Well location 7pm. Poor Customer service. Cant tell if they’re not very smart or just don't care.
This is a hard review to leave since this is one of my favorite pizza shops but today I received the worse customer service let me tell my story and you decide
At 124pm I put an online order and used the tracker on the website to know when I should make my way to pick up my Pizza at about 148 I made my way and arrived to the restaurant when I arrived and spoke to them they informed me that they are low dough and are making pizza as soon as the dough is done understanding I asked how long was told 10 minutes so I left and returned 10 min later then I was informed that the Pizza was still a little doughy and should be done soon and I said ok and I sat and waited time passes and my order was done but incomplete I was missing 1 pizza they apologized and put my order in the warming box and I sat and continued to wait now others came in and waited for some time then they received their order and left now I have been waiting for almost 2 hrs at the his time when I finally asked a question when I did the young man who identified him self as a general manager became defensive now let me say I was not the calmest of people but having waited that much time I believe I was above average in patience as we argued looking like two jack asses I informed him he has the worse customer service he entered a rant on how he has the best customer service and he attempted to bring his coworker as to help his boast but you could see how uncomfortable he made them putting them in that situation finally the owner came and talk to me and when he looked at my order he saw one was done incorrectly and two incomplete all I wanted was my Pizza he told me that he would remake my order and have it delivered and he did . Like I said this used to be my favorite but after this interaction no longer. Now having read this interaction it is up to you and if that little man reads this the general manager you have a lot to learn on how to act in no way he should act as he did as a general manager
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Jet's Bread
I order a Detroit style deep dish and cinnamon stix.Very sloppy and unprofessional. Called to speak with a manager she hung up in my face when I was very polite. She stated her name was Bri I order on night shift.
Food: 1
Service: 1
Food was good. I especially liked that their website could display allergies and I could avoid soy because I'm allergic. I wish more places would eliminate soy. This was our first time but it took a bit long than it should because the person at the counter seemed to be by herself doing everything. I felt bad for the pressure she was having to deal with because there was a rush at that time. Not sure why it ended up like this but she did a great job considering. Definitely would go back. Hopefully management figures out the staffing.
Dietary restrictions: Soy free, gluten free options
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cheese Pizza, Jet's Triple Cheese Turbo Sticks
Better ingredients make better pizza.
Food: 5
Hands down taste and quality about the food is above all other places.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jet's Detroit Style Deep Dish Slice with Premium Mozzarella & Pepperoni Available All Day
The food is awesome. Everything else sucks! The app, website and employees are horrible. The only place I have to yell to place my order. This will be my last pizza I get from this place. I will drive out of my way to the other one just so I never have to go in here again.
Atmosphere: 1
Food: 5
Service: 1
Placed order over the phone on Friday night said would be 1 hour but the pizza never came . Called the next morning and was told yea we have your pizza no good explanation on why it wasn't delivered. But the guy trys to give me the pizza from the night before instead of refund . After a few words they make a new one it's under cooked very little sauce. Waste of my money. Jets will never get my business. Very poor customer service
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Cheese Pizza
Fantastic pizza! Better than The Hut, Ceasars, Papa's, and Domino's combined
Atmosphere: 5
Food: 5
Service: 5
Always good... always
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food is good, but the employees were fighting the whole time I was in there. Yelling at each other, slamming stuff everywhere. Definitely won't be back. Pretty high
Atmosphere: 1
Food: 4
Service: 1
The pizza was great and the wings were tasty I had them deliver my food to the tag freightliner and the young lady that delivered was so sweet and kind it was some of the best pizza and wings that I tasted in a long
Food: 5
Service: 5
Got our first Jet"s pizza delivered today. Thin crust with Italian sausage. It was so good and cheesy. Definitely will be ordering again.
Food: 5
Service: 5
Over charged for the last pizza. Didn't match price on menu. And found 4 hairs in it. Called to tell them. They made excuses. Well not be ordering there again
Called and asked what specials are for carryout, told there was none. Got to place they had coupons for what I just ordered 5$ less and Manager would not honor his own coupon!! What a joke. This happened at oil well location in Jackson TN. They just lost a customer for life and I order a lot of Pizza all the Time, NEVER AGAIN
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