Tulum Fresh Mexican Grill

Always a great experience

Atmosphere: 5

Food: 5

Service: 5

They have great customer service but the food is horrible. It doesn’t have any flavor at all. I wasted my money today. If I had known I would have just went to chipotle or moe’s. The queso and the rice bowl was not good at all. Meat not seasoned and it’s like they only gave me a spoon of cheese and a spoon of sour cream. The limes were so dry that no juice came out. will never ever eat here again. I’m a big foodie and I am big on presentation and taste.

Atmosphere: 5

Food: 1

Service: 5

We had a delivery order and they did not follow the special instructions on one of the meals. They had to scrape all the tomatoes, onions and guacamole off the top before they could eat it.

Atmosphere: 4

Food: 4

Service: 3

Great San Diego Style Eats

I’ve been a regular customer at Tulum Fresh Mexican Grill for quite some time. On what should’ve been a routine visit to place an order for my child, I experienced treatment that left me feeling deeply uncomfortable and unwelcome.

When I approached the counter, the owner, Daryl Fortner, appeared noticeably cold and indifferent. I was wearing a Tennessee shirt and hat with orange details — and I could clearly sense a shift in his energy and attitude the moment he looked at what I was wearing. I remained polite and respectful, but his demeanor was uninviting and dismissive.

I later reached out to management to share what happened, hoping it would be addressed professionally. While the manager acknowledged I was a regular customer, no resolution or assurance was offered.

I’m sharing this experience because I believe that all customers should feel welcome, respected, and treated fairly, regardless of race or appearance. This situation has happened more than once, and I’m speaking out because I believe in fairness, equity, and accountability in business.

Atmosphere: 3

Food: 4

Service: 1

Great food and outstanding service!

Every time we are in Jackson, TN we must eat here at least once. Daryl and his staff at both his locations are some of the best in the business. The food is always fresh and hot, and we are ALWAYS treated like a member of the family. 👍👍Definitely a 2 thumbs up place. I wish we had one in River Falls/Hudson, WI.

I walked into Tulum on what should’ve been an ordinary day, simply placing an order for my child. Daryl Fortner, the owner, took my order. I entered with a friendly and open demeanor, yet he responded with a cold and disinterested attitude. The moment he noticed my orange Tennessee hat and TN shirt, his energy shifted, his demeanor became even colder and more dismissive.

Daryl, I see exactly what you’re doing. And while I know I may not be the first or the last to experience this behavior from you, I will speak out. I will make sure your actions are brought to light.

You may believe you’ll get away with it—but hate never wins. It does not go unseen, and it will not go unanswered.

The manager Miguel went above and beyond for me when my door dasher wasn’t paying enough attention and grabbed the wrong order. He told me no problem and made sure I got the actual food I ordered. I will be going back because of his kindness and outstanding customer service. Highly recommend this restaurant.

The best fish tacos on the planet,! And we love the salsa bar!

Great service, very kind ! Good food, highly recommend the rice and salsa ! Area was clean and food was served very fast. Will be coming back to this location again !

This was such a great Mexican restaurant! The staff was super friendly and kind. We had a person with us who was vegetarian and they were so accommodating! Wish we lived closer because we would love to try more of the menu!

First visit here. Not as pleased here as other Mexican restaurants. Although the food was tasty, the seating was very crowded with seats from other tables to close. We didn't realize that you had to order at the counter. This made me feel as if this was fast food. Not my type of place.

Flavorless and overpriced food but the servers were nice and friendly.

Awesome meal at a great price. The customer service was prompt and friendly. You get to seat yourself anywhere you like after ordering your food. The salsa bar has a nice variety. Will definitely dine here again.