This happened on August 20, 2025, at 7:15 p.m. I sat in the drive thru for a second (by second, I mean I was the only person there, and it was a couple of minutes.) No greeting, nothing. So I thought maybe the screen or headset was broken. Drove around to the second window since the first was vacant. There were three workers — a short, older woman and two younger men. All three of them made eye contact with me like I was the biggest inconvenience on the face of this rock. They never approached the window (and I was smiling, too). I used to work fast food; I get it sometimes, but this? No. Just no
Customer service? Negative stars if I could. Food? Have no clue; I couldn’t even order any. Thankfully, there’s a new Wendy’s nearby, and that’s where I went. They took my order. Allowed me to pay for my food. You know, the basic transactions of running a food business. I’ve been everywhere, and this was the worst I’ve ever experienced. BK have it your way? This location’s should be, “BK, have it no way because we don’t want to take your order or your money.”
Atmosphere: 1
Food: 1
Service: 1
jon jony
The night shift manager is very rude to his employees yelling at them telling them to stop taking orders and it was taking them forever to get my food out. I can only imagine how that place is still in business?
Atmosphere: 1
Food: 1
Service: 1
Susan Millner
I literally ordered through the app for the 2 piece mini chicken wraps, chessy tots & the cotton candy freeze! To be honest the only thing that was good was the cheesy tots & there were 4 of them in the bag literally. I found a mini chicken bone in my mini tender! It was the first in a very long time and the absolute last time I'll visit South Roan Street. I literally sat in the drive thru line and ordered through the app that how long I was sitting there. Then it took the staff 10 mins for the order to come through on their screen when I sat there long enough to order and pay for my food waiting for the order to come up on their screen inside. I had already paid for it with my card or I would've told them to forget it and cancelled the order. I finally get the order to where they can see it the food was good until I found the chicken bone in the last few bites of the first mini tender. The cotton candy freeze was nasty and I'll never go back first they never can to the 2nd window to give me my receipt after I had sat there another 10 mins waiting on someone then as I pull off to the 1st window since I'm assuming they have my receipt and food they tried to give me someone else's order.. Then the young man giving me my good literally handed me one thing at a time when I kept telling him what else was left to my order! This whole store needs new workers or new trainers and management! Y'all lost a valued and loyal customer who are there almost everytime I was on that side of town🤬🤯😤🙄
Atmosphere: 1
Food: 1
Service: 1
Clay Shepherd
Very clean and the employees was really nice. Great price for the food and it taste great.
Atmosphere: 5
Food: 5
Service: 5
Steph Blangin
Good and clean
S Scott
So friendly and gets our order right unlike McDonald’s no matter where ya go or where you are at
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Wrap Spicy Wrap Honey Mustard Wrap, Cheeseburger, Egg Ham Cheese Croissant Sandwich, Bacon Egg \u0026 Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit, Whopper Patty, Small Fry, BK Chicken Fries, Soft Serve Cup, French Toast Sticks, Hershey's Sundae Pie
Seth Morin
Awesome Breakfast
Atmosphere: 5
Food: 5
Service: 5
Shannon Kerrigan
Always fresh food here. Always friendly and professional employees. You guys rock. Keep up the great work.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
SchFam
We like it here and the employees are all appreciated for the work they do and their kindness and helpful attitudes
Food was delicious as always, but their service was not so great. The one that was said to be the manager asked if some of the food off my order still needed done and the workers' response was, "Duh as they took 8 minutes on a shake after we already had the food. The store itself wasn't very clean and the bathroom was horrendous to go into.
My husband has picked up food from here twice in the past month for us and it has been delicious, hot, fresh and fast.
Atmosphere: 5
Food: 5
Service: 5
Truth Seeker
Ahh it's burger king
Atmosphere: 2
Food: 3
Service: 2
V Winterstein
Definitely will be back Delicious 😋
Food: 5
Service: 4
Recommended dishes: Small Fry, Whopper Patty, Onion Rings
Linda Qualls
I strongly do not recommend eating here there has been several of us in my party witnessed the employees working front counter sticking food in their mouth while at the register reaching down below the register and getting their drink which I know is against health regulations and Burger King's "REV" which is part of their food safety program and going next door and spreading lies to people there about me. If Lori the general manager there wants to keep spreading lies about me next door to a business then I will file a formal complaint
This happened on August 20, 2025, at 7:15 p.m. I sat in the drive thru for a second (by second, I mean I was the only person there, and it was a couple of minutes.) No greeting, nothing. So I thought maybe the screen or headset was broken. Drove around to the second window since the first was vacant. There were three workers — a short, older woman and two younger men. All three of them made eye contact with me like I was the biggest inconvenience on the face of this rock. They never approached the window (and I was smiling, too). I used to work fast food; I get it sometimes, but this? No. Just no
Customer service? Negative stars if I could. Food? Have no clue; I couldn’t even order any. Thankfully, there’s a new Wendy’s nearby, and that’s where I went. They took my order. Allowed me to pay for my food. You know, the basic transactions of running a food business. I’ve been everywhere, and this was the worst I’ve ever experienced. BK have it your way? This location’s should be, “BK, have it no way because we don’t want to take your order or your money.”
Atmosphere: 1
Food: 1
Service: 1
The night shift manager is very rude to his employees yelling at them telling them to stop taking orders and it was taking them forever to get my food out. I can only imagine how that place is still in business?
Atmosphere: 1
Food: 1
Service: 1
I literally ordered through the app for the 2 piece mini chicken wraps, chessy tots & the cotton candy freeze! To be honest the only thing that was good was the cheesy tots & there were 4 of them in the bag literally. I found a mini chicken bone in my mini tender! It was the first in a very long time and the absolute last time I'll visit South Roan Street. I literally sat in the drive thru line and ordered through the app that how long I was sitting there. Then it took the staff 10 mins for the order to come through on their screen when I sat there long enough to order and pay for my food waiting for the order to come up on their screen inside. I had already paid for it with my card or I would've told them to forget it and cancelled the order. I finally get the order to where they can see it the food was good until I found the chicken bone in the last few bites of the first mini tender. The cotton candy freeze was nasty and I'll never go back first they never can to the 2nd window to give me my receipt after I had sat there another 10 mins waiting on someone then as I pull off to the 1st window since I'm assuming they have my receipt and food they tried to give me someone else's order.. Then the young man giving me my good literally handed me one thing at a time when I kept telling him what else was left to my order! This whole store needs new workers or new trainers and management! Y'all lost a valued and loyal customer who are there almost everytime I was on that side of town🤬🤯😤🙄
Atmosphere: 1
Food: 1
Service: 1
Very clean and the employees was really nice. Great price for the food and it taste great.
Atmosphere: 5
Food: 5
Service: 5
Good and clean
So friendly and gets our order right unlike McDonald’s no matter where ya go or where you are at
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Wrap Spicy Wrap Honey Mustard Wrap, Cheeseburger, Egg Ham Cheese Croissant Sandwich, Bacon Egg \u0026 Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit, Whopper Patty, Small Fry, BK Chicken Fries, Soft Serve Cup, French Toast Sticks, Hershey's Sundae Pie
Awesome Breakfast
Atmosphere: 5
Food: 5
Service: 5
Always fresh food here. Always friendly and professional employees. You guys rock. Keep up the great work.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
We like it here and the employees are all appreciated for the work they do and their kindness and helpful attitudes
Food is always wrong and taste terrible
Restaurantji Recommends
Food was delicious as always, but their service was not so great. The one that was said to be the manager asked if some of the food off my order still needed done and the workers' response was, "Duh as they took 8 minutes on a shake after we already had the food. The store itself wasn't very clean and the bathroom was horrendous to go into.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Classic Wrap Spicy Wrap Honey Mustard Wrap
My husband has picked up food from here twice in the past month for us and it has been delicious, hot, fresh and fast.
Atmosphere: 5
Food: 5
Service: 5
Ahh it's burger king
Atmosphere: 2
Food: 3
Service: 2
Definitely will be back Delicious 😋
Food: 5
Service: 4
Recommended dishes: Small Fry, Whopper Patty, Onion Rings
I strongly do not recommend eating here there has been several of us in my party witnessed the employees working front counter sticking food in their mouth while at the register reaching down below the register and getting their drink which I know is against health regulations and Burger King's "REV" which is part of their food safety program and going next door and spreading lies to people there about me. If Lori the general manager there wants to keep spreading lies about me next door to a business then I will file a formal complaint
Atmosphere: 1
Food: 1
Service: 1
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