Do not bother driving here or ordering from here for delivery I don't know if it's a language barrier issue or Cooks just refusing to make food as it is presented to them on the screen in front of them. Your order can be rang up correctly the way you request and they will still deliberately make it wrong
Atmosphere: 1
Food: 1
Service: 1
Bill Heller
Ordered large fries. 2 orders. Only had the large container filled maybe 3/4 the way. Probably the equivalent of a medium fries.
Atmosphere: 3
Food: 2
Service: 3
Dionne Fields
The entire staff went above and beyond customer service satisfaction this morning for my pick up order.
Atmosphere: 5
Food: 5
Service: 5
DJ KNKT (DJ KNKT)
I’ve been driving for Uber Eats to make some side money while things are slow, and I had an order come through for this McDonalds. I accepted the order pretty quickly and only had about 4 miles to drive to get there. I arrived at 10:36pm, spent literally two minutes at the drive thru with complete silence, then after saying “Hello!” a couple of times a guy came on and said I’ll be with you in one moment.He then came back on and asked my order. I said I was here to pick up an Uber Eats order. He then told me that they don’t take Uber Eats orders past 10:30pm. I told him that the order had to have already came through because I accepted it. At 10:41pm after he started to just be silent, I ended up having to cancel the order. The person who ordered may get their money back, but who will reimburse me for my gas getting there McDonalds??As I was leaving I looked online to find out that this McDonald’s doesn’t even close until 11pm. So they most certainly could have made this very simple order that came through. This was just pure laziness from my perspective; and the customer did not deserve that, and I did not deserve that.
Service: 1
Scott Hart
Good Chicken
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Hamburger, Mcchicken, Mcdouble, Fries, Big Mac
Jacob Lawrence
Always great kind
Atmosphere: 5
Food: 5
Service: 5
william marutiak
Just like the others! Was clean tho and restroom was also
Atmosphere: 3
Food: 3
Service: 3
Alvin Tôn (That)
I ordered 1 Oreo McFlurry with Extra Oreo on it and Large Cup of Sweet Tea on the McDonald’s app for picking up at the drive through on Sunday, December 24, 2023 on Christmas Eve Day and when I go to the drive-through line, I never heard the employee asking me what do I want to order and I had to call their store saying I was at the drive-through and there’s nobody asking me what I want from my order then finally the store answered my phone saying the manager or employees saying that they only one staff but I see more than one staff working then I waited for a manager manager employee answer the speaker asking me what I want my order then I read my order number XW55 and then they told me to pull up to the second drive-through window as soon I pull up to the window employees saying that They are ran out of sweet tea. But they could’ve told me at the drive-through before me pulling up to the second window because the manager said they never see what do I order even though I read my order number XW55 and I employees of McDonald’s on Clinton Hwy Knoxvile, Tennessee but they should’ve know what I ordered since I give them my order number even I and it should pop up on their monitor screen what I order because I work at McDonald’s when a customer have a mobile app order I can tell what does the customer order because it popped up on the computer screen monitor but this employee or the manager never told me this before when I was at the drive-through before, pulling up to the second window, they said I would recommend going to a McDonald on Oak Ridge Hwy and I asked for a refund but he told me to do it on the app but the app is telling me to contract the restaurant and the restaurant telling me how to do an app so therefore I’m disputing discharge with my bank with cash app.
Atmosphere: 1
Food: 1
Service: 1
Eunice Lira
I ordered 5 MC Chiken, a Cheeseburger, four small fries and a medium coffee with 10 sugar and 5 cream. We waited about 20 minutes for them to give us the order and when we got home and saw our food we were missing one fried potato and The cheeseburger and the coffee didn't have even a hint of sugar.
James Orth
Love the fact this one is right down the street from me. Nothing like being hungry and not wanting to cook dinner. Two McDoubles and tour set.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcdouble, Big Mac, Crispy Chicken Sandwich, French Fries, Hamburger
I ordered 1 Oreo McFlurry with Extra Oreo on it and Large Cup of Sweet Tea on the McDonald's app for picking up at the drive through on Sunday, December 24, 2023 on Christmas Eve Day and when I go to the drive-through line, I never heard the employee asking me what do I want to order and I had to call their store saying I was at the drive-through and there's nobody asking me what I want from my order then finally the store answered my phone saying the manager or employees saying that they only one staff but I see more than one staff working then I waited for a manager manager employee answer the speaker asking me what I want my order then I read my order number XW55 and then they told me to pull up to the second drive-through window as soon I pull up to the window employees saying that They are ran out of sweet tea. But they could've told me at the drive-through before me pulling up to the second window because the manager said they never see what do I order even though I read my order number XW55 and I employees of McDonald's on Clinton Hwy Knoxvile, Tennessee but they should've know what I ordered since I give them my order number even I and it should pop up on their monitor screen what I order because I work at McDonald's when a customer have a mobile app order I can tell what does the customer order because it popped up on the computer screen monitor but this employee or the manager never told me this before when I was at the drive-through before, pulling up to the second window, they said I would recommend going to a McDonald on Oak Ridge Hwy and I asked for a refund but he told me to do it on the app but the app is telling me to contract the restaurant and the restaurant telling me how to do an app so therefore I'm disputing discharge with my bank with cash app.
Jesus
Angel was an absolute angel!! He was super kind and helpful.
Atmosphere: 5
Food: 5
Service: 5
Noah Welsh
Employees are very nice, Restaurant is Clean, and food is nice and hot. When the ice cream machine was broken, it was actually getting repaired. 10/10
Atmosphere: 5
Food: 4
Service: 5
Charlene Moore
I hate the kiosk order boards. I will stand in line to order but I will not use those boards...The fries were Nasty , Old Greasy and when I said something I was told They were making more..They never did bring them out to me though. The Burger was fair but OMG the meat patties were Soo Small and Thin if you had not had 2 , I don't think you could have said there was meat at all. It used to be a treat to eat at the Golden Arches but now it just makes you mad to know the food Sucks!
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Cheeseburger
Anne
After giving this place multiple chances just to serve me something edible--this place should not be open to public!! I've never witnessed such unprofessionalism in employees and just nasty--the entire restaurant!! I will never return to this mcdonald's!!
Do not bother driving here or ordering from here for delivery I don't know if it's a language barrier issue or Cooks just refusing to make food as it is presented to them on the screen in front of them. Your order can be rang up correctly the way you request and they will still deliberately make it wrong
Atmosphere: 1
Food: 1
Service: 1
Ordered large fries. 2 orders. Only had the large container filled maybe 3/4 the way. Probably the equivalent of a medium fries.
Atmosphere: 3
Food: 2
Service: 3
The entire staff went above and beyond customer service satisfaction this morning for my pick up order.
Atmosphere: 5
Food: 5
Service: 5
I’ve been driving for Uber Eats to make some side money while things are slow, and I had an order come through for this McDonalds. I accepted the order pretty quickly and only had about 4 miles to drive to get there. I arrived at 10:36pm, spent literally two minutes at the drive thru with complete silence, then after saying “Hello!” a couple of times a guy came on and said I’ll be with you in one moment.He then came back on and asked my order. I said I was here to pick up an Uber Eats order. He then told me that they don’t take Uber Eats orders past 10:30pm. I told him that the order had to have already came through because I accepted it. At 10:41pm after he started to just be silent, I ended up having to cancel the order. The person who ordered may get their money back, but who will reimburse me for my gas getting there McDonalds??As I was leaving I looked online to find out that this McDonald’s doesn’t even close until 11pm. So they most certainly could have made this very simple order that came through. This was just pure laziness from my perspective; and the customer did not deserve that, and I did not deserve that.
Service: 1
Good Chicken
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Hamburger, Mcchicken, Mcdouble, Fries, Big Mac
Always great kind
Atmosphere: 5
Food: 5
Service: 5
Just like the others! Was clean tho and restroom was also
Atmosphere: 3
Food: 3
Service: 3
I ordered 1 Oreo McFlurry with Extra Oreo on it and Large Cup of Sweet Tea on the McDonald’s app for picking up at the drive through on Sunday, December 24, 2023 on Christmas Eve Day and when I go to the drive-through line, I never heard the employee asking me what do I want to order and I had to call their store saying I was at the drive-through and there’s nobody asking me what I want from my order then finally the store answered my phone saying the manager or employees saying that they only one staff but I see more than one staff working then I waited for a manager manager employee answer the speaker asking me what I want my order then I read my order number XW55 and then they told me to pull up to the second drive-through window as soon I pull up to the window employees saying that They are ran out of sweet tea. But they could’ve told me at the drive-through before me pulling up to the second window because the manager said they never see what do I order even though I read my order number XW55 and I employees of McDonald’s on Clinton Hwy Knoxvile, Tennessee but they should’ve know what I ordered since I give them my order number even I and it should pop up on their monitor screen what I order because I work at McDonald’s when a customer have a mobile app order I can tell what does the customer order because it popped up on the computer screen monitor but this employee or the manager never told me this before when I was at the drive-through before, pulling up to the second window, they said I would recommend going to a McDonald on Oak Ridge Hwy and I asked for a refund but he told me to do it on the app but the app is telling me to contract the restaurant and the restaurant telling me how to do an app so therefore I’m disputing discharge with my bank with cash app.
Atmosphere: 1
Food: 1
Service: 1
I ordered 5 MC Chiken, a Cheeseburger, four small fries and a medium coffee with 10 sugar and 5 cream. We waited about 20 minutes for them to give us the order and when we got home and saw our food we were missing one fried potato and The cheeseburger and the coffee didn't have even a hint of sugar.
Love the fact this one is right down the street from me. Nothing like being hungry and not wanting to cook dinner. Two McDoubles and tour set.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcdouble, Big Mac, Crispy Chicken Sandwich, French Fries, Hamburger
Restaurantji Recommends
I ordered 1 Oreo McFlurry with Extra Oreo on it and Large Cup of Sweet Tea on the McDonald's app for picking up at the drive through on Sunday, December 24, 2023 on Christmas Eve Day and when I go to the drive-through line, I never heard the employee asking me what do I want to order and I had to call their store saying I was at the drive-through and there's nobody asking me what I want from my order then finally the store answered my phone saying the manager or employees saying that they only one staff but I see more than one staff working then I waited for a manager manager employee answer the speaker asking me what I want my order then I read my order number XW55 and then they told me to pull up to the second drive-through window as soon I pull up to the window employees saying that They are ran out of sweet tea. But they could've told me at the drive-through before me pulling up to the second window because the manager said they never see what do I order even though I read my order number XW55 and I employees of McDonald's on Clinton Hwy Knoxvile, Tennessee but they should've know what I ordered since I give them my order number even I and it should pop up on their monitor screen what I order because I work at McDonald's when a customer have a mobile app order I can tell what does the customer order because it popped up on the computer screen monitor but this employee or the manager never told me this before when I was at the drive-through before, pulling up to the second window, they said I would recommend going to a McDonald on Oak Ridge Hwy and I asked for a refund but he told me to do it on the app but the app is telling me to contract the restaurant and the restaurant telling me how to do an app so therefore I'm disputing discharge with my bank with cash app.
Angel was an absolute angel!! He was super kind and helpful.
Atmosphere: 5
Food: 5
Service: 5
Employees are very nice, Restaurant is Clean, and food is nice and hot. When the ice cream machine was broken, it was actually getting repaired. 10/10
Atmosphere: 5
Food: 4
Service: 5
I hate the kiosk order boards. I will stand in line to order but I will not use those boards...The fries were Nasty , Old Greasy and when I said something I was told They were making more..They never did bring them out to me though. The Burger was fair but OMG the meat patties were Soo Small and Thin if you had not had 2 , I don't think you could have said there was meat at all. It used to be a treat to eat at the Golden Arches but now it just makes you mad to know the food Sucks!
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Cheeseburger
After giving this place multiple chances just to serve me something edible--this place should not be open to public!! I've never witnessed such unprofessionalism in employees and just nasty--the entire restaurant!! I will never return to this mcdonald's!!
Atmosphere: 1
Food: 1
Service: 1