Dunkin'

5285 Murfreesboro Rd, La Vergne
(615) 471-1115

Recent Reviews

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Johan Jones

The lady at the front always had an attitude and was so obnoxiously rude ! If you don’t like your job then maybe go somewhere else ??? Just bc you are having a bad day doesn’t mean you need to be ride to everyone.

Food: 3

Breanna Allen

They are always out of donuts. I ordered online and they were out of pretty much everything when I got there so I figured maybe it was because it was later in the evening. I come back at an earlier time the next day and order at the drive thru window and was told they had Boston Cream and glazed donuts just to get to the window and be told they don’t have any like what in the world? I just spoke with you over the speaker not even a minute ago. I just ended up cancelling my order. Not to mention this happened about a year ago which is why I was hesitant on coming back. I don’t understand how you are a donut/coffee shop and don’t ever have donuts. Management really needs to look into things here so this store can get it together because it’s went down drastically within the past couple of years.

Atmosphere: 1

Food: 3

Service: 1

Choriev Xusan

To slowly

Kaye Grigsby

Every time I think I’m being financially conscious and choose dunkin I immediately regret it and wish I would have spent the extra 3$ at Starbucks!!!! Drink is always different and always wrong! It’s like they don’t know they are a coffee shop??? Also the past three times I’ve been I’ve asked for caramel drizzle, been charged .30 for it, and not gotten it!!!!! I was the only car in the line today and safe to say I will not be back. Thank god they are building a 7brew right down the road. It’s like teenagers are working yet it’s all adults. I don’t get it - a former Dunkin worker ❤️

Atmosphere: 3

Food: 2

Service: 2

John Stewart

Was sitting in lobby the other day and got a wipe threw on me

Atmosphere: 1

Food: 1

Service: 1

Nikita Gee

Dirty compared to other dunkins

Atmosphere: 2

Food: 2

Service: 4

Michelle Buchanan

Past 2 times I have been here my food has been completely wrong and covered in sauce to the point I can't even eat it. (Money wasted)

Food: 1

Service: 2

Marleny McDaniel

I ordered a medium Hot Matcha and this is what I got. Please check your drinks before you leave. I had an inkling that something was wrong because my cup was fairly light. I would’ve went back, but there was already a line and I had to go to work. Wish the staff paid more attention to detail.

Atmosphere: 2

Food: 2

Service: 2

Jocelyn hall

I’ve been asked on numerous visits to leave a review leave a review to let us know how we are doing so here is my review. I love COFFFFEEEEE, & I ended up trying Dunkin out from a TikTok video I seen before then I was a LOYAL STARBUCKS GIRLIE. After giving Dunkin a try with ice coffee I felt inlove with a certain drink and let me tell you when I first started coming to this location it was a girl working there I dont know her name but she is was lovely everytime she is at work and making the drinks my drink comes out perfect EACH AND EVERYTIME. However when she is not there it is a complete game of Russian roulette you might get it right and you might get it wrong. & I just do not understand how and why? There has been many days I don’t take my drink back because I get it on my way to work. All the lady’s there has been nothing but nice when I come through however my drink is not always right and I’m starting to think maybe I shouldn’t have started cheating on Starbucks.

Service: 3

Willie Moore

Awesome spot!!!!

Atmosphere: 5

Food: 5

Service: 5

Mohit Gupta

Friendly staff and fresh inventory whenever I buy it from here.

Atmosphere: 5

Food: 5

Service: 5

Jeanette Arguini

I arrived at approximately 8:52 PM I placed the order I had an emergency so I was late coming to pick up my order. She was very rude to me talking about you late picking it up because I ordered it online and told me she had to remake my drinks OK did you have to be so rude and the way you say it? I am the customer you don’t know what what’s going on, so I don’t know who this person was who she is I don’t like her and I think that her manager needs to give a speech to her about customer service. Maybe I should’ve canceled the order instead of picking it up since it inconvenience whoever that woman is. This happened 2025 September 4th of Thursday

Atmosphere: 1

Food: 2

Service: 1

Megan Markel

I have had mutiple issues with ordering from this particular dunkin, things from missing items to orders just being straight up entirely wrong. This time I had a delivery done where I ordered a dozen donuts, box looked perfectly fine and seal wasn't tampered with yet when I opened it I was missing part of my order and I didn't get any of the boston creme donuts we requested. No communication was made as to if maybe they didn't have certain things or replacements, they just threw stuff in and went along with it. Is it really that hard to count out twelve donuts?

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Donuts

Christina Maximos

This location always serves delicious drinks and it's fresh coffee.

Atmosphere: 5

Food: 5

Service: 5

Chris Owens

I usually stop here every Sunday on the way to church. I won't be stopping again. Evidently it is impossible not place frosted doughnuts upside down in a bag. This happened for the 1st time last week and again today. When I asked for another doughnut the answer was we can't do anything about that, the manger is not working today and the girl at the counter indicated there is no way to reach her. I did not realize gravity played such a huge roll in placing an order in a bad. I regret tipping.

Atmosphere: 1

Food: 1

Service: 1

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