My 2nd time ordering at this location. I order the same thing every time, no matter the location ( Pacific Veggie), because I just can't believe that Columbia is the ONLY location that can get this recipe and bake right. This location has a great upgrades inside and the space and look is cool. The staff wasn't very welcoming. Maybe it was just that night. I tried to engage in basic cordial customer service you know like soft skills, still nothing. Well, I mean, I was the only customer in there at the register besides 1 person waiting at a table. Maybe that was it. The pizza quality: I always order hand tossed but for some reason the crust is always thin. Could someone tell me how to order the crust so it's NOT thin? They say about 20 minutes and I get there in 25 pizzas are ready, GREAT. I look at them and they look so old and dry. I think well maybe it's me. I get home not too far away. Try a slice and nope it's dry/ Crust was dry and thin but flavorful/ Onions and peppers were so big I chocked a few times/ Pizzas taste like they were missing a few major ingredients. This Pizza if and when prepared RIGHT is Amazing. I just don't understand why I don't get at least the good one. I'm not even looking for Amazing just good. Will I return, of course because I believe everyday is a new chance to get it RIGHT. I also believe in sharing my experiences with others in and around our communities to give feedback, help others make choices, and to improve the quality and service we ALL receive.
Vegetarian options: Pacific Veggie is a great option the crust is seasoned and the recipe was crafted to perfection
Wheelchair accessibility: There are several wheelchair parking options and this location offers a pickup window and curbside pickup.
Atmosphere: 5
Food: 1
Service: 3
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Update : I would like to say that the manager reached out to me last night and apologized for the inconvenience of everything that happened and he refunded my order since everything that had happened. Thank You
I waited for my pizza 40 mins after ordering on the app I ordered when I was north of Ethridge and still had to wait another 30 minutes after getting to the store. Wow 12 people in there working and had to wait this long.
Update:got home pizza was not even what I ordered. I ordered 1 cheese pizza and 1 ham and pineapple got 2 pineapple pizzas. Three kids didn’t have anything to eat
Atmosphere: 4
Food: 1
Service: 1
Lenard Bu
I ordered a pizza and the service was high or something and got a sandwich and had to wait 40 minutes, really bad
Service: 1
Craig Kelley
Had an excessive amount of wait time on pizza to be made and ready. Mr. Williams the store manager took time out of his day to call an hour later after pizza was picked up to explain why it took so long and to say he had given a credit to our account. Thank you! Pizza was great as always.
Atmosphere: 5
Food: 5
Service: 5
Page Garcia
The food was great as always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Bread
Paul Wayne
Ordered the TV advertised special. One pizza was supposed to be upgraded from medium to large. Both pizzas were made as medium and I was informed by the clerk that they don’t participate in the promo.
But, the pizza is EXCELLENT.
Atmosphere: 3
Food: 5
Service: 1
Steven Abell
Great folks here! Small issue with my order was corrected immediately no complaint! Great all the way around. We will be back!!
Atmosphere: 5
Food: 5
Service: 5
Bill Frye
Fast Friendly service
Atmosphere: 5
Food: 5
Service: 5
Marian Isabell
Skimpy toppings once again...and I paid for extra cheese and mushrooms!!!
Atmosphere: 2
Food: 3
Service: 3
Myrtle Goodman
Food was overcooked you couldn't even taste the toppings
My 2nd time ordering at this location. I order the same thing every time, no matter the location ( Pacific Veggie), because I just can't believe that Columbia is the ONLY location that can get this recipe and bake right. This location has a great upgrades inside and the space and look is cool. The staff wasn't very welcoming. Maybe it was just that night. I tried to engage in basic cordial customer service you know like soft skills, still nothing. Well, I mean, I was the only customer in there at the register besides 1 person waiting at a table. Maybe that was it. The pizza quality: I always order hand tossed but for some reason the crust is always thin. Could someone tell me how to order the crust so it's NOT thin? They say about 20 minutes and I get there in 25 pizzas are ready, GREAT. I look at them and they look so old and dry. I think well maybe it's me. I get home not too far away. Try a slice and nope it's dry/ Crust was dry and thin but flavorful/ Onions and peppers were so big I chocked a few times/ Pizzas taste like they were missing a few major ingredients. This Pizza if and when prepared RIGHT is Amazing. I just don't understand why I don't get at least the good one. I'm not even looking for Amazing just good. Will I return, of course because I believe everyday is a new chance to get it RIGHT. I also believe in sharing my experiences with others in and around our communities to give feedback, help others make choices, and to improve the quality and service we ALL receive.
Vegetarian options: Pacific Veggie is a great option the crust is seasoned and the recipe was crafted to perfection
Wheelchair accessibility: There are several wheelchair parking options and this location offers a pickup window and curbside pickup.
Atmosphere: 5
Food: 1
Service: 3
Update : I would like to say that the manager reached out to me last night and apologized for the inconvenience of everything that happened and he refunded my order since everything that had happened. Thank You
I waited for my pizza 40 mins after ordering on the app I ordered when I was north of Ethridge and still had to wait another 30 minutes after getting to the store. Wow 12 people in there working and had to wait this long.
Update:got home pizza was not even what I ordered. I ordered 1 cheese pizza and 1 ham and pineapple got 2 pineapple pizzas. Three kids didn’t have anything to eat
Atmosphere: 4
Food: 1
Service: 1
I ordered a pizza and the service was high or something and got a sandwich and had to wait 40 minutes, really bad
Service: 1
Had an excessive amount of wait time on pizza to be made and ready. Mr. Williams the store manager took time out of his day to call an hour later after pizza was picked up to explain why it took so long and to say he had given a credit to our account. Thank you! Pizza was great as always.
Atmosphere: 5
Food: 5
Service: 5
The food was great as always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Bread
Ordered the TV advertised special. One pizza was supposed to be upgraded from medium to large.
Both pizzas were made as medium and I was informed by the clerk that they don’t participate in the promo.
But, the pizza is EXCELLENT.
Atmosphere: 3
Food: 5
Service: 1
Great folks here! Small issue with my order was corrected immediately no complaint! Great all the way around. We will be back!!
Atmosphere: 5
Food: 5
Service: 5
Fast Friendly service
Atmosphere: 5
Food: 5
Service: 5
Skimpy toppings once again...and I paid for extra cheese and mushrooms!!!
Atmosphere: 2
Food: 3
Service: 3
Food was overcooked you couldn't even taste the toppings
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
Kid-friendliness: They have an area where kids can stand on a raised platform and watch employees make the pizzas!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Pepperoni Pizza, Cheese Bread
I usually order carryout after 9pm. Order online. Click im here on the website and i never spend more than a couple minutes inside.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Pepperoni Pizza
It's great! Seriously the garlic butter crust is so good
Atmosphere: 4
Food: 4
Service: 4
I honestly oughta throw hands w whoever forgot to make my pizza
Atmosphere: 1
Food: 1
Service: 1
Kid-friendliness: They have an area where kids can stand on a raised platform and watch employees make the pizzas!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Pepperoni Pizza, Cheese Bread
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