Cracker Barrel Old Country Store

This time the restaurant was very busy. Had to wait over 45 minutes to get food. Then most food items war cold.

Atmosphere: 3

Food: 3

Service: 5

The wait was long, but that is normal after church, the service was fair for that time of day, but she kept forgetting everything, maybe new. The food was not cracker barrel quality sadly to say. The catfish I love so much, tasted like the fryer oil had not been changed in awhile. My husband's burger was very dry and tuff. But the worst thing is I talked my friend in getting the hash brown shepherd pie, it came to the table black almost on top. I told him to send it back. He was tired and hungry, he scrape the hash browns off, then ate it anyway. So I work in a restaurant, this plate came from a Cook that didnt care, then an expediter that didn't care to the table by a waitress that have taken one look and say, IM NOT Serving this.

Atmosphere: 3

Food: 1

Service: 2

French toast was too dense. Burnt on bottom. Also, please go back to 100% 🍁 syrup

Parking: Pick ups for Uber, etc has taken many handicapped ♿️ spaces

Kid-friendliness: Nice selection in kid's sizes.

Wheelchair accessibility: Not enough parking spaces in front

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Country Fried Steak, Slaw, Turkey Dinner, Chicken Fried Chicken

Dear Cracker Barrel. It’s really sad how your food quality going from bad to worse. Why would I pay almost 14$ for your thin and hard to chew crispy tender dippers when I can get same number of chicken tender with best quality from canes. Have you seen your burger comparing to other places like shedders. And your portion, it’s like you’re sampling a menu not serving one. I promise you if you don’t get your food quality together in the competitive market, you will loose big time. Theses days atmosphere is important, but food is what I come to pay for and have.

Atmosphere: 2

Food: 1

Service: 2

We may have had a new waitress, everything at once. Biscuits, and corn bread came with the food, instead of before, as an appetizer

Atmosphere: 4

Food: 4

Service: 4

The breakfast plates are always luke warm the last few times we've gotten them. Very disappointed
Also I received watered down cup of soup and had to ask for crackers and was brought only one package.
Cracker barrel is becoming a disappointment. I'd like a hot meal when I go out to eat, not luke warm.

Atmosphere: 4

Food: 2

Service: 3

Can't do curbside pickup over the phone. I am disabled and not able to walk very far. Poor customer service

It’s really shameful that the disabled parking is across the parking lot further from the building to accommodate curbside orders.

Putting profits over people is shameful and I will no longer be eating at any Cracker Barrel.

Atmosphere: 1

Food: 1

Service: 1

I usually order 2 meals to go about twice a week at the Lebanon store. The food is always right as ordered. Everytime some item or items will be missing, bread, sides, and other items usually condiments. My last call in order I placed two orders to go and was told about 20 minutes it would be ready. I waited about 30 minutes and went to pick the order and pay. I paid for the meals and was told it was ready and would be right out. About 10 minutes later, the girl that waited on me at the register told me that they were out of the items I ordered and that they were going to substitute other items if that was OK. I told her that the meals were for other people in my family. I asked if I could just get a refund. She told me she didn't know how to do that. She called another lady over and I was told by her she didn't know either. Two women later, a total of 4, and 10 minutes went and the 4th lady was able to give me a refund. It took almost 30 minutes from time of entering the store till completing the transaction. I hate to say it but it is everytime you go in there will be a problem. I also notice other people that have gotten to go orders returning, stating that their order wasn't right.

Atmosphere: 2

Food: 1

Service: 3

Recommended dishes: Chicken Tenders

Online Cracker Barrel says they offer a military ID discount. This one does not offer the discount.

Atmosphere: 5

Food: 5

Service: 3

We went to get some food and we only had about an hour. We got seated immediately but then a half hour goes by and we still hadn’t gotten our food. A couple next to us was complaining and looking around to see if anyone else had gotten their food yet and they didn’t. Our waiter then came and told us it was going to be a few minutes even though it had already been over 30 minutes at this point. There was barely anyone at the restaurant at this time but it took longer to get food than it usually has the other couple times I came. They were making all of the online orders but none of the people’s that were dining in. We finally got our food and all of it was cold. I waited that long just to get cold food. I would’ve sent it back but I had to hurry up and leave to get to an event I was going to.

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Chicken Fried Chicken

Cracker Barrel in Lebanon TN - the flagship store....what has happened to you?

My server was outstanding and I felt horrible for her as she had to list off everything they were out of. Again, out of stock at the FLAG SHIP STORE!

They were out of...corn bread, grits, rice, hash brown casserole, green beans, mac and cheese..

I got a simple blueberry pancake platter, which came with two eggs and bacon. Luckily, they were not out of those items :)

Atmosphere: 5

Food: 4

Service: 5

Roach crawling by the table. Very disgusting to look at while trying to eat dinner (pot roast) . Pot roast and roaches just not a good look or feeling. I took a picture of Roach but will keep that to myself. Thanks!

Food: 1

Service: 1

I have always loved Cracker Barrel and never had a bad experience. This time was different. Food wasn’t the standard that it usually is. It was not fresh at all and barely warm.

Atmosphere: 3

Food: 2

Service: 3

The only disappointment was that this Cracker Barrel did not have a checker board setup like every other one that we have been to..........we had challenged each other b4 we arrived ; ))

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Biscuits and Gravy, Country Fried Steak