I took the kids here 1/9/26 around 1pm, they got 2 blizzards. The manager (im assuming was a manager)was beyond professional, kind , and helpful . I didnt get her name but it looked like it was just her and 1 other employee there . I am so very grateful for this location and the people they employ. Thank you again.
Atmosphere: 5
Food: 5
Service: 5
Donna Howell
Great place
Atmosphere: 5
Food: 5
Service: 5
Joshua Bowman
Normally would give a good review at this location. Though it's a shame you try to pay and you are told well unfortunately we can't take that. I don't have change. I mentioned that most other places have a manager take care of that and she just shrugged her shoulders.
Allison Kell
We came here at 6:30pm 12/13/25 on the way to see Christmas lights. We ordered chicken finger basket with ranch & gravy, burger combo, 2 mini blizzards & 2 kids meals. We paid $50.50 for craaaapy food. We LOVE DQ and the other 3 locations we have been to/go to in Middle TN have always been amazing. This location was horrible! Chicken was cold and chewy, fries were literally COLD. Not cold as in barely warm...no these were legit cold as in to the touch and soggy. When I opened up my ranch I thought that's weird they gave me a big gravy and a small one...no, that small one was ranch. SUPER clumpy just like gravy consistency! Toast was also cold, and my husband's burger was cold and sloppy. We didn't eat our whole meal and trashed it. We would have gone back if we had time to. We took it and drove off to wait in the line to see Christmas lights. A HUGE disappointment! To pay $50.50 for disgusting food...what a waste.
Atmosphere: 2
Food: 1
Service: 1
Brandon Brooks
The young lady working in the cash register was excellent!!! She was dealing with two very rude customers, and they manager seem to ignore it or was too busy to pay attention. She greeted me and apologize for the poor customers in front of me…. Food was good as always.
Atmosphere: 5
Food: 5
Service: 5
Kyle Wheaton
They closed the lobby at 8:35, with customers in the parking lot. I drove 17 miles for a dipped cone.
I sincerely hope the entire crew gets terminated.
Atmosphere: 1
Food: 1
Service: 1
Just Me
They made my ice cream treat as i kindly asked for and the nice lady was so happy to make me happy to do so...see it's just the little things.
Atmosphere: 5
Food: 5
Service: 5
Shelbie
Amber is such and amazing kind and helpful manager
Atmosphere: 5
Food: 5
Service: 5
Chantell Short
I'm currently standing in the lobby, there are 3employees and each one looked at me and said nothing. I said hello how are you and the Hispanic lady with the headset looked at me and turned her head she said something to the African American lady and they both went the other way. I said hello again and they continued with no acknowledgment to me. It would be understandable if they didn't see me, although that isn't the case here. I'm currently a General Manager of a QSR of 25 years. For one thing there should always be a cashier in the front to greet customers. Even during a short handed situation, customers should always feel welcome. Customers will understand if there's a situation where they're struggling with staffing. A simple acknowledgment will go a long way. Finally the African American lady came to ask me for my order. She was nice and courteous l, although not a sorry for your wait l. Just a FYI from one leader to another
Atmosphere: 1
Food: 5
Service: 1
Kyle Schrage
I have been to this location four times in the last calendar year. Every time we have gone there, their chocolate ice cream machine is not working. Just can’t understand why they cannot get a new machine or have it properly repaired. We hear excuse after excuse, but at some point, buy a new machine.
Walked in with a big crew and the cashier had so much patience while everyone asked questions to figure out what they want. Very helpful and very sweet.
Atmosphere: 5
Food: 5
Service: 5
Daniel Davis
good food priced to go
Atmosphere: 5
Food: 5
Service: 5
dewayne johnson
Food was good the new buffalo chicken stripes was well dipped in sauce. Very polite through the drive through.
Atmosphere: 5
Food: 5
Service: 5
Darrell’s Kross
The size of the cones will bring us here over and over once my children crave for it. We had a drive through and picked three MD cones. The staff who attended to me was welcoming and my children enjoyed their ice cream 🍦. Nice place 👍
Joanne Kemp
Staff was so very pleasant and accommodating. Blizzards are always awesome and staff went the extra mile and noticed by labs in the car and offered me pup cups....now that's how you win customers and exceed expectations. Great job.
I took the kids here 1/9/26 around 1pm, they got 2 blizzards. The manager (im assuming was a manager)was beyond professional, kind , and helpful . I didnt get her name but it looked like it was just her and 1 other employee there . I am so very grateful for this location and the people they employ. Thank you again.
Atmosphere: 5
Food: 5
Service: 5
Great place
Atmosphere: 5
Food: 5
Service: 5
Normally would give a good review at this location. Though it's a shame you try to pay and you are told well unfortunately we can't take that. I don't have change. I mentioned that most other places have a manager take care of that and she just shrugged her shoulders.
We came here at 6:30pm 12/13/25 on the way to see Christmas lights. We ordered chicken finger basket with ranch & gravy, burger combo, 2 mini blizzards & 2 kids meals. We paid $50.50 for craaaapy food. We LOVE DQ and the other 3 locations we have been to/go to in Middle TN have always been amazing. This location was horrible! Chicken was cold and chewy, fries were literally COLD. Not cold as in barely warm...no these were legit cold as in to the touch and soggy. When I opened up my ranch I thought that's weird they gave me a big gravy and a small one...no, that small one was ranch. SUPER clumpy just like gravy consistency! Toast was also cold, and my husband's burger was cold and sloppy. We didn't eat our whole meal and trashed it. We would have gone back if we had time to. We took it and drove off to wait in the line to see Christmas lights. A HUGE disappointment! To pay $50.50 for disgusting food...what a waste.
Atmosphere: 2
Food: 1
Service: 1
The young lady working in the cash register was excellent!!! She was dealing with two very rude customers, and they manager seem to ignore it or was too busy to pay attention. She greeted me and apologize for the poor customers in front of me…. Food was good as always.
Atmosphere: 5
Food: 5
Service: 5
They closed the lobby at 8:35, with customers in the parking lot. I drove 17 miles for a dipped cone.
I sincerely hope the entire crew gets terminated.
Atmosphere: 1
Food: 1
Service: 1
They made my ice cream treat as i kindly asked for and the nice lady was so happy to make me happy to do so...see it's just the little things.
Atmosphere: 5
Food: 5
Service: 5
Amber is such and amazing kind and helpful manager
Atmosphere: 5
Food: 5
Service: 5
I'm currently standing in the lobby, there are 3employees and each one looked at me and said nothing. I said hello how are you and the Hispanic lady with the headset looked at me and turned her head she said something to the African American lady and they both went the other way. I said hello again and they continued with no acknowledgment to me. It would be understandable if they didn't see me, although that isn't the case here. I'm currently a General Manager of a QSR of 25 years. For one thing there should always be a cashier in the front to greet customers. Even during a short handed situation, customers should always feel welcome. Customers will understand if there's a situation where they're struggling with staffing. A simple acknowledgment will go a long way. Finally the African American lady came to ask me for my order. She was nice and courteous l, although not a sorry for your wait l. Just a FYI from one leader to another
Atmosphere: 1
Food: 5
Service: 1
I have been to this location four times in the last calendar year. Every time we have gone there, their chocolate ice cream machine is not working. Just can’t understand why they cannot get a new machine or have it properly repaired. We hear excuse after excuse, but at some point, buy a new machine.
Atmosphere: 4
Food: 2
Service: 2
Restaurantji Recommends
Walked in with a big crew and the cashier had so much patience while everyone asked questions to figure out what they want. Very helpful and very sweet.
Atmosphere: 5
Food: 5
Service: 5
good food priced to go
Atmosphere: 5
Food: 5
Service: 5
Food was good the new buffalo chicken stripes was well dipped in sauce. Very polite through the drive through.
Atmosphere: 5
Food: 5
Service: 5
The size of the cones will bring us here over and over once my children crave for it. We had a drive through and picked three MD cones. The staff who attended to me was welcoming and my children enjoyed their ice cream 🍦. Nice place 👍
Staff was so very pleasant and accommodating. Blizzards are always awesome and staff went the extra mile and noticed by labs in the car and offered me pup cups....now that's how you win customers and exceed expectations. Great job.
Atmosphere: 5
Food: 5
Service: 5
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