you can almost never mobile order anything due to it saying they don’t have it in stock but in actuality, they do have it. i like this one because they typically don’t swap original for espresso but always an annoyance when trying to order ahead.
Atmosphere: 2
Food: 2
Service: 2
gigi
this place is crap, the manager is the worst to work with let alone fit to be a manager, nepotism at its best she has her kids working under her as well and yells at them during shifts, keep your family problems private. i came in the other day and saw her yelling at the employees while waiting for a drink and i think a good manager should keep her composure in front of customers. i’m sure in front of upper management she seems like an angel when behind they don’t see how badly she treats others
Atmosphere: 1
Food: 1
Service: 1
ellen mollet
This Dunkins location is one of my favorites. The staff are always ready to serve and assist the customers.
Atmosphere: 5
Food: 5
Service: 5
Mark Hudson
Came in this morning to pick up a mobile order which I saw sitting on the counter. There was a lot going on, but two of the workers were not very polite when I asked if the drink was mine. One worker was also very rude and completely ignored an older lady who was inquiring about a drink as well. I ended up having to turn my drink around and get it myself after being told I just needed to wait. Perhaps some training on how to be better at customer service is needed?
Atmosphere: 1
Food: 3
Service: 1
LISA KING (Lisa King, Realtor)
Morning drive thru was very fast and the service was friendly.
Food: 5
Service: 5
Daniel Davis
great fast donuts
Atmosphere: 5
Food: 5
Service: 5
Scarlett Chastain
They always actually get the drink right (rare for Dunkin) and are always super friendly!
Atmosphere: 5
Food: 5
Service: 5
Rina Vaden
I purchased four of the refresher drinks two of them mango pineapple with green tea one mango pineapple with sparkling water and one dragon fruit with sparkling water. The price point was really good and the speed of service was fast unfortunately the dragon fruit drink had a very strong medicine taste. I took about three sips and determined it was simply not something I would enjoy. I returned to the store and asked if I could exchange it for the same drink as the other ones I had purchased and was told now I would simply need to buy another one even though my drink was full. No they are not obligated but it would just seem like good customer service thing that I had not drank hardly any put a dent in the drink showing that clearly i did not like it I was willing to give it back to them in exchange for a flavor I liked just not the kind of customer service I would expect and that's fine I just know to choose another location or another place to get drinks based off their customer service
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Dunkin' Sparkling Refreshers
annmarie lee
This dunkin is the best in town! I go to the one on 109 a lot because its on my way to work but always this one on my days off. The food is always fresh and soo good!
Atmosphere: 5
Food: 5
Service: 5
Ashley Edens
This is a good one! Quick, efficient, and while I sat drinking my coffee, the manager was keeping everyone on pace, positive feedback, etc. I think the staff and manager make all the difference for the customer!
This location is no good and it's all staff related. They've messed up my orders on a regular basis for years, to today my tea tasted like soap and made suds when I shook it. I'll drive to the South Cumberland location from now on.
Atmosphere: 2
Food: 3
Service: 1
Sarah Miller
Compared to south Cumberland store this place is a miracle worker! Way faster and way less mess ups on orders!
Jacki Thrapp
I've never experienced a Dunkin who runs low on donuts daily. One time I walked in at 10am and they had no donuts. Even when I pre-order they have so sub stuff out and some if the cashiers don't even know how to refund a credit card so they game me cash. Come on...
Parking: Not a lot of spots.
Kid-friendliness: Mostly.
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 2
Service: 2
Recommended dishes: Iced Latte
Teena F
Rude service, very short with me. Not very friendly
Atmosphere: 1
Food: 4
Service: 1
Letty Politoski
Service was not the greatest, and my coffee did not have sugar. It was plain after told cashier how I wanted it. The store was very clean.
you can almost never mobile order anything due to it saying they don’t have it in stock but in actuality, they do have it. i like this one because they typically don’t swap original for espresso but always an annoyance when trying to order ahead.
Atmosphere: 2
Food: 2
Service: 2
this place is crap, the manager is the worst to work with let alone fit to be a manager, nepotism at its best she has her kids working under her as well and yells at them during shifts, keep your family problems private. i came in the other day and saw her yelling at the employees while waiting for a drink and i think a good manager should keep her composure in front of customers. i’m sure in front of upper management she seems like an angel when behind they don’t see how badly she treats others
Atmosphere: 1
Food: 1
Service: 1
This Dunkins location is one of my favorites. The staff are always ready to serve and assist the customers.
Atmosphere: 5
Food: 5
Service: 5
Came in this morning to pick up a mobile order which I saw sitting on the counter. There was a lot going on, but two of the workers were not very polite when I asked if the drink was mine. One worker was also very rude and completely ignored an older lady who was inquiring about a drink as well. I ended up having to turn my drink around and get it myself after being told I just needed to wait. Perhaps some training on how to be better at customer service is needed?
Atmosphere: 1
Food: 3
Service: 1
Morning drive thru was very fast and the service was friendly.
Food: 5
Service: 5
great fast donuts
Atmosphere: 5
Food: 5
Service: 5
They always actually get the drink right (rare for Dunkin) and are always super friendly!
Atmosphere: 5
Food: 5
Service: 5
I purchased four of the refresher drinks two of them mango pineapple with green tea one mango pineapple with sparkling water and one dragon fruit with sparkling water. The price point was really good and the speed of service was fast unfortunately the dragon fruit drink had a very strong medicine taste. I took about three sips and determined it was simply not something I would enjoy. I returned to the store and asked if I could exchange it for the same drink as the other ones I had purchased and was told now I would simply need to buy another one even though my drink was full. No they are not obligated but it would just seem like good customer service thing that I had not drank hardly any put a dent in the drink showing that clearly i did not like it I was willing to give it back to them in exchange for a flavor I liked just not the kind of customer service I would expect and that's fine I just know to choose another location or another place to get drinks based off their customer service
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Dunkin' Sparkling Refreshers
This dunkin is the best in town! I go to the one on 109 a lot because its on my way to work but always this one on my days off. The food is always fresh and soo good!
Atmosphere: 5
Food: 5
Service: 5
This is a good one! Quick, efficient, and while I sat drinking my coffee, the manager was keeping everyone on pace, positive feedback, etc. I think the staff and manager make all the difference for the customer!
Restaurantji Recommends
This location is no good and it's all staff related.
They've messed up my orders on a regular basis for years, to today my tea tasted like soap and made suds when I shook it.
I'll drive to the South Cumberland location from now on.
Atmosphere: 2
Food: 3
Service: 1
Compared to south Cumberland store this place is a miracle worker! Way faster and way less mess ups on orders!
I've never experienced a Dunkin who runs low on donuts daily. One time I walked in at 10am and they had no donuts. Even when I pre-order they have so sub stuff out and some if the cashiers don't even know how to refund a credit card so they game me cash. Come on...
Parking: Not a lot of spots.
Kid-friendliness: Mostly.
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 2
Service: 2
Recommended dishes: Iced Latte
Rude service, very short with me. Not very friendly
Atmosphere: 1
Food: 4
Service: 1
Service was not the greatest, and my coffee did not have sugar. It was plain after told cashier how I wanted it. The store was very clean.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Bagel
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