Dunkin'

350 Tennessee Blvd 109 N, Lebanon
(615) 587-3790

Recent Reviews

Sort by
Andrew S

I went here twice. If you go in the drive thru, expect an extremely long wait. Unbearably long.

I went at 4:00 pm and I was the only customer, still waited close to 10 minutes for a sandwich and medium coffee.

Atmosphere: 2

Food: 3

Service: 2

Ad W

Stopped in on our way home to Georgia and this location was terrible. The donut case was almost empty, they were out of cold brew coffee and then after pouring the dragon fruit mixture, their green tea was out. The location was not busy as it was 3:35pm on a Sunday. Looked to be a fairly new facility and the staff was blaming the morning shift members for the outages on 3 items in one visit. Had to settle for a drink at McDonalds next door. Very unhappy. ?

Atmosphere: 3

Food: 1

Service: 2

Matthew

What a shame to see what the place has become after so many years. Small selection and no acknowledgment from staff at all. At least say just a minute we will be with you.

Atmosphere: 1

Food: 1

Service: 1

Sam

I was not acknowledged by the employees and waited over five minutes while the both of the employees continued to work the drive-thru. A simple “I’ll be right with you” goes a long way.

Mike Fascio

Service was excellent very clean

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hazelnut Iced Coffee

Samantha Harrell

Is it just me, or have Dunkin’s donuts gotten smaller? I waited forever at the drive through speaker, only to find that my donut was tiny.

It sure I’ll be doing that again any time soon. I’m telling you, I don’t know why I bother with chains, when local places are so much better.

Food: 3

Service: 3

Juan Solis

Probably racists staff. Wouldn’t take my order while in the lobby. Guess they wanted me to wait on them. Never had this issue at

Service: 1

Tyler Jones

Google says they're open. Lights on inside says they're open. Noone answered the drive thru. After about 10 mins I pulled up to the window, nothing. Noone answered. I watched 4 other cars say screw it and left. Finally as I'm about to pull out, I notice 2 employees just hanging our in their cars. Now I see why yall have a 2.5 star rating

Heather R

It's 5:22 am. It's not open!

Atmosphere: 5

Food: 5

Service: 2

Nicholas Crittendon

Manager with orange hair absolutely lazy waited 15 mins for a coffee no one in line or drive thru

Dannielle

This is the second time now where they don't have any donuts that we ordered online.They lack inventory control. They never seem to have enough donuts for the day which is very frustrating for a donut place.We ordered at noon.I don't understand how you can run out of your number one product in just a couple hours.

Atmosphere: 3

Food: 1

Service: 1

Recommended dishes: Donuts

Gracey Hailey

This placed swiped my credit card information. I’ve been going to this dunkin since it opened and I have never had any issues. Until a few weeks ago I went at a different time than I usually do a there was on older guy who was the manager and was the only one there who I hadn’t seen before. I handed over my card to pay and he was chatting to me the whole time so the transaction took longer than usual but I didn’t think anything of it until a few days later I got a fraud alert on that card. Luckily I caught it early and no long term harm was done. Just an annoying week of trying to get a new card. I took a look at my bank statement to see where this could have happened and this Dunkin is the only place I actually used that card. Every other transaction was either through Apple Pay, through a third party app or with a completely different card. So if you go here, please please please use cash or pay through the app so there’s no chance of your card information getting swiped here.

Service: 1

Laura Lissi Chaton (m00n kitt3n)

Wheelchair accessibility: Good wheelchair access, but limited disabled spaces. Would be difficult to unload wider vehicles,

Atmosphere: 5

Food: 5

Service: 5

Jacob Ford

I’ve had experiences doordashing orders from this place and honestly they took the longest any coffee shop ever has but today I got take out I got 2 identical medium coffees 3 chocolate glazed donuts and avacado toast not too big of an order right? Took 5 minutes to get my donuts then took about 10 minutes to get the coffees because they were only prioritizing the drive through. Meanwhile the whole time 1 guy doordashing waiting over 20 min for them to finally tell him they were out of croissants. My coffees were not identical but at this point I was mad but just ready to go and let that go. After myself waiting 20 min for avacado toast I had to go up front for the second time asking for t and they had done cleared my order as done. They gave my toast about 2 minutes late but girl in the back who handled all the food I believe was mad we came back up front n asked, who then tossed the food on the counter and walked away. Never again will I go back.

Atmosphere: 1

Food: 1

Service: 1

chris harris

We live Dunkin but this location is absolutely terrible... Its 100% management.. They run out of Bagels every week! Theyve ran out of doughnuts which is in there name lol.. They even ran out of Cream! What kind of coffee place runs out of Cream? They need to get there Par orders accurate. The Drive through is a 30 min committment! Dunkin fix this

Loading...