Our food was hot and ready when I got there but what stood out most to me was an employee named Jada. She was absolutely precious. She was super kind. She is a gem.
Atmosphere: 5
Food: 5
Service: 5
Jinsey Stinson
Don’t get the wings
Food: 1
josh haynes
They mess up a pizza then I call say I get a free pizza with free delivery then I call again to order the pizza I have to pay for the delivery And the pizza is too wrong horrible management, horrible organization
Atmosphere: 1
Food: 1
Service: 1
James Catignani
Always a good pizza
Atmosphere: 1
Food: 5
Service: 5
Bobby Harris
Food was delivered so fast i5 made my head spin. Pizza was hot and the delivery driver was polite and even brought some extra garlic sauce.
Food: 5
Service: 5
Recommended dishes: The Works
B-Rich
Overall I don’t have many issues with this locations. Food is usually correct and fresh. However, I am disappointed in tonight’s experience. We ordered a half pepperoni and half cheese pizza, when we received the pizza is was a whole pepperoni. Upon calling the store they asked if I wanted a refund or a remake. I told them a remake, they said it would take another 30-40 minutes (after waiting 50 minutes for the original order) and I give the current pizza back to the driver. Their wait time is normal for their delivery service. I told them that’s ridiculous and to give me a refund as I have hungry children waiting. I do not believe tonight’s experience was typical and I don’t believe I should have to give the food back when we have already waited for the original order.
Abigail
I bought a pizza online and have bought many pizzas online before from this store. Once I ordered the pizza, I immediately headed over to the store to pick it up. This pizza; however, was barley warm when I brought it home (I drove straight home too). I haven’t had this issue before. I called the store and spoke to Olivia who told me there was nothing she or the GM could do and that there are reheating instructions on the box. I’ve worked many customer service jobs in restaurants and this was poor customer service. I’ve had a long couple days and just wanted a pizza to make this evening easier. I spent hard-earned money on a luke-warm pizza. The economy is already awful enough that Luke-warm pizza really sets the tone. It’s wild to me that their way of fixing a problem is telling me to fix it myself. If I buy food from a restaurant it’s because I was wanting the convenience of having something already made and not having to take time to re-heat something that was suppose to be hot. Olivia needs to find another job because as I’ve said I’ve had many customer service jobs and her customer service was appalling. You might want to think of ordering your pizza somewhere else cause if Olivia is there she’s gonna tell you it’s your problem now.
Atmosphere: 1
Food: 1
Service: 1
Rachel Jackson
Best communication skills around town at a pizza place. Solid staffing.
Service: 5
InAweOfKEMET
Did a carry out order about 11 am for 2 garlic epic stuffed crust pizzas and an order of the hot lemon pepper bone in wings. By the time I got around to eating the second pizza it was about 6 pm (saved one for the Super Bowl right!) I noticed that the crust of the pizza texture is gummy. I pull the toppings off and the pizza is literally doughy and raw. I call Papa John’s local store at 1313 West Main St. and request a refund for one of the pizzas. A guy identifying himself as the manager tells me “I should have called earlier” and that I can bring the pizza back to the store for them to look at. So I take the pizza back and the a woman identifying herself as the general manager tells me they can’t guarantee freshness after so many hours. I told her that argument would be relevant if I was complaining about the pizza being old (which wasn’t the case) it wasn’t done. Then she asked me to show her where the pizza wasn’t cooked thoroughly. I show her the dough and she commenced to arguing that it was cheese from the stuff crust and not dough. I tell her that I’m not here to argue with her but I’m the customer and I would like a refund for one of the pizzas that wasn’t eaten. She then tells me that the system won’t allow her to give me a refund. I asked for the corporate phone number, she refused to provide it and told me to Google it. I asked for the district manger’s contact info and she refused to provide it. I’m not sure what’s the deal with the restaurants in this area thinking that they can treat paying customers any type of way. Their ineptitude is staggering. Ma’am you’re an hourly employee you have no stake in this franchise what so ever! Refund my money!
Atmosphere: 1
Food: 1
Service: 1
Brad Johnson
The boneless wings are now just chicken nuggets with sauce on them. Actual breaded nuggets like from the freezer aisle. Based on how chewy they were i would assume they cook them in a microwave too.
If Henry isn’t making the pizza, I don’t want it. He’s #1 pizza man in my
Atmosphere: 5
Food: 5
Service: 5
Ryan Winterbottom
I’m only giving a 1 star because I can’t give a zero this is the absolute worse papa John’s I have ever been to two weeks in a row I have order the both time the pizza is soggy topping and cheese are scarce need less to say I through the cold pizza out bought little Caesars across the street hands down better than this papa John’s will drive to Mount Juliet next time oh and I tried to get a manager both times I hung up after 15min on hold
Food: 1
Diana Perez
The food was so great and the sodas which are cheap are also good and also the atmosphere was good I could breathe without having a problem and the food was delicious especially the Hawaiian pizza which me and my family’s favorite pizza to eat either for dinner or lunch so overall the food was very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New York Style Pizza, Papadilla
Libby Hawks
Ordered NY pizza with pepperoni andMushroom... No pepperoni ☹️What is happening!? Does no one listen any more!? I give up.Pizza was still good , but we were famished.
Food: 4
Service: 4
Alex Grubbe
Nowadays thanks for working.All the rest could be much better. 3 times placed an order - 3 times they messed it up. Staff work with no gloves, not paying attention to the details of the order.
Our food was hot and ready when I got there but what stood out most to me was an employee named Jada. She was absolutely precious. She was super kind. She is a gem.
Atmosphere: 5
Food: 5
Service: 5
Don’t get the wings
Food: 1
They mess up a pizza then I call say I get a free pizza with free delivery then I call again to order the pizza I have to pay for the delivery And the pizza is too wrong horrible management, horrible organization
Atmosphere: 1
Food: 1
Service: 1
Always a good pizza
Atmosphere: 1
Food: 5
Service: 5
Food was delivered so fast i5 made my head spin. Pizza was hot and the delivery driver was polite and even brought some extra garlic sauce.
Food: 5
Service: 5
Recommended dishes: The Works
Overall I don’t have many issues with this locations. Food is usually correct and fresh. However, I am disappointed in tonight’s experience. We ordered a half pepperoni and half cheese pizza, when we received the pizza is was a whole pepperoni. Upon calling the store they asked if I wanted a refund or a remake. I told them a remake, they said it would take another 30-40 minutes (after waiting 50 minutes for the original order) and I give the current pizza back to the driver. Their wait time is normal for their delivery service. I told them that’s ridiculous and to give me a refund as I have hungry children waiting. I do not believe tonight’s experience was typical and I don’t believe I should have to give the food back when we have already waited for the original order.
I bought a pizza online and have bought many pizzas online before from this store. Once I ordered the pizza, I immediately headed over to the store to pick it up. This pizza; however, was barley warm when I brought it home (I drove straight home too). I haven’t had this issue before. I called the store and spoke to Olivia who told me there was nothing she or the GM could do and that there are reheating instructions on the box. I’ve worked many customer service jobs in restaurants and this was poor customer service. I’ve had a long couple days and just wanted a pizza to make this evening easier. I spent hard-earned money on a luke-warm pizza. The economy is already awful enough that Luke-warm pizza really sets the tone. It’s wild to me that their way of fixing a problem is telling me to fix it myself. If I buy food from a restaurant it’s because I was wanting the convenience of having something already made and not having to take time to re-heat something that was suppose to be hot. Olivia needs to find another job because as I’ve said I’ve had many customer service jobs and her customer service was appalling. You might want to think of ordering your pizza somewhere else cause if Olivia is there she’s gonna tell you it’s your problem now.
Atmosphere: 1
Food: 1
Service: 1
Best communication skills around town at a pizza place. Solid staffing.
Service: 5
Did a carry out order about 11 am for 2 garlic epic stuffed crust pizzas and an order of the hot lemon pepper bone in wings. By the time I got around to eating the second pizza it was about 6 pm (saved one for the Super Bowl right!) I noticed that the crust of the pizza texture is gummy. I pull the toppings off and the pizza is literally doughy and raw. I call Papa John’s local store at 1313 West Main St. and request a refund for one of the pizzas. A guy identifying himself as the manager tells me “I should have called earlier” and that I can bring the pizza back to the store for them to look at. So I take the pizza back and the a woman identifying herself as the general manager tells me they can’t guarantee freshness after so many hours. I told her that argument would be relevant if I was complaining about the pizza being old (which wasn’t the case) it wasn’t done. Then she asked me to show her where the pizza wasn’t cooked thoroughly. I show her the dough and she commenced to arguing that it was cheese from the stuff crust and not dough. I tell her that I’m not here to argue with her but I’m the customer and I would like a refund for one of the pizzas that wasn’t eaten. She then tells me that the system won’t allow her to give me a refund. I asked for the corporate phone number, she refused to provide it and told me to Google it. I asked for the district manger’s contact info and she refused to provide it. I’m not sure what’s the deal with the restaurants in this area thinking that they can treat paying customers any type of way. Their ineptitude is staggering. Ma’am you’re an hourly employee you have no stake in this franchise what so ever! Refund my money!
Atmosphere: 1
Food: 1
Service: 1
The boneless wings are now just chicken nuggets with sauce on them. Actual breaded nuggets like from the freezer aisle. Based on how chewy they were i would assume they cook them in a microwave too.
Food: 1
Restaurantji Recommends
If Henry isn’t making the pizza, I don’t want it. He’s #1 pizza man in my
Atmosphere: 5
Food: 5
Service: 5
I’m only giving a 1 star because I can’t give a zero this is the absolute worse papa John’s I have ever been to two weeks in a row I have order the both time the pizza is soggy topping and cheese are scarce need less to say I through the cold pizza out bought little Caesars across the street hands down better than this papa John’s will drive to Mount Juliet next time oh and I tried to get a manager both times I hung up after 15min on hold
Food: 1
The food was so great and the sodas which are cheap are also good and also the atmosphere was good I could breathe without having a problem and the food was delicious especially the Hawaiian pizza which me and my family’s favorite pizza to eat either for dinner or lunch so overall the food was very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New York Style Pizza, Papadilla
Ordered NY pizza with pepperoni andMushroom... No pepperoni ☹️What is happening!? Does no one listen any more!? I give up.Pizza was still good , but we were famished.
Food: 4
Service: 4
Nowadays thanks for working.All the rest could be much better. 3 times placed an order - 3 times they messed it up. Staff work with no gloves, not paying attention to the details of the order.
Atmosphere: 2
Food: 4
Service: 1