Zaxbys Chicken Fingers & Buffalo Wings

Went through the drive through and got chicken wings. They were more the size of popcorn chicken, they were very dry and it was mostly breading. Two of the French fry boxes we ordered were half full. I won’t be back. Bad service, bad food. For $47 I expected better food.

Atmosphere: 1

Food: 1

Service: 1

Polite people.

Wheelchair accessibility: Yes

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Salad, Salads, Chicken Fingerz

As a former employee of this fast food establishment I can say that it’s definitely decreased in portion sizing, taste, friendliness etc. I can say full heartedly I used to love dining here a few months to a year back. The attitude with the staff towards serving you is quite bad, the foods a hit or miss now, used to be only with night shift but it fluctuates now with day shift. The tastefulness zaxbys used to have has pretty much decreased, the portioning is a joke at this point. I’d say there are only 2 workers in the establishment here that treat you with respect.

Atmosphere: 3

Food: 3

Service: 2

It took me 35 minutes to go through the drive thru. 😡 this has happened too many times. Getting worse.

First we spent over $30 for our food then get to the windows and they gave it away to the car in front of us and so we asked to make sure our sauce was in the bag. We waited about 7 mins on our food while the kids were crying hungry impatiently and then I got the food and noticed we didn't
get our sweet and sour for the egg rolls so I went in to get it then we left and got almost out of Lexington towards parsons and had to turn around to go get my lucky aunts honey mustard then on top of that the kids sprite was lemon water so I had to go back inside and fix that.

Atmosphere: 5

Food: 5

Service: 2

It took 30 minutes for them to give us our food. I ordered a wings and things meal. The five boneless wings they gave me were tiny and hard as a rock. They barely put any fries in the box. My husband’s slaw was so bad he couldn’t even eat it.

Atmosphere: 1

Food: 1

Service: 1

Loved the Cobb Salad with fried chicken.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Cobb Zalad, Grilled Chicken Sandwich

Food took a little while but was fresh and hot. Freindly staff. Great food for the money.

Atmosphere: 5

Food: 5

Service: 5

The salad was okay. Couldn't hear when they were calling out your name, and it wasn't very clean. Sorry.

Atmosphere: 3

Food: 4

Service: 3

Great food and service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Finger Plate

I don’t know what their problem was, but I went up there and ordered 2 large fries, 2 sides of seasoning, and a large peach tea. I was charged $1.50 a piece for cups of seasoning that looked like the pictures attached. Not only that, my fries were colder than a dead person. IN ADDITION, the guy taking our order was barely coherent. When we reached the window, the stench of marijuana filled our ENTIRE car, and his eyes were so bloodshot that he looked like he was pepper sprayed multiple times. My tea did not have any tea in it, too.

Atmosphere: 1

Food: 1

Service: 1

Use to absolutely love this place but now either you get screwed on the amount of fries they give you or the wait time is insane. I literally just left there after sitting in line for 28min (I was the 4th car in the line, moved up one spot in 28min) and still didnt get the food I left, totally unacceptable. Even if chicken had needed dropped that's almost how long it takes for 2 drops (19ish min per drop) and i highly doubt you have just 1 fryer so kinda leaves me to believe the workers have just kinda gotten out of hand and are a tad lazy and/or are just playing around.

Positive note, the food itself is always A+ and have the best fries.

Atmosphere: 3

Food: 5

Service: 1

If you didn’t know, this is what a LARGE and extra fries chicken finger plate looks like. And plus, it was cold. I used to love this place but this last year or even two it has been horrible. The employees are rude and it seems they don’t even try anymore. I’d know because i literally used to work there for over a year and it’s not that hard to be kind and also get someone order right AND MONEY WORTH. I wouldn’t recommend this place and honestly I don’t even know how this place is even still open. I don’t even know why I still go here even after I’ve seen the behind the scenes uncleanliness from working here. If you want hot, cleanly made, money worth food, I’d recommend going anywhere else but this place.

Atmosphere: 1

Food: 1

Service: 2

Looks and performs like most Zaxby’s. The food is usually prepared in a timely manner and warm when you get it. I was ordered a grilled chicken sandwich one time and it came to me raw, but they remedied the mistake.

Atmosphere: 4

Food: 4

Service: 4

I often say that this restaurant has the best food in Lexington. It's always a toss up on how fast you will get it but it's normally because they are obviously busy and I can't fault staff on that issue

Atmosphere: 5

Food: 5

Service: 4