I've been a regular lunch customer of this Subway for many months. No more! Yesterday, I tried to promote efficiency and save time by paying for my meal before it arrived at the cashier's position. Seemed like a good idea since the cashier had nothing to do at the moment. When he refused to do that I posed several questions...none of which he answered. Instead, the two employees taking the orders and assembling sandwiches began chanting... almost in unison..."First come... first served. First come... first served!" My explanation that I didn't want to buck the line to receive my sandwich, but merely wanted to save time by paying fell on deaf ears... maybe because of the ever louder chanting. I was finally allowed to pay once my sandwich was in the hands of the cashier. But it doesn't end. As I was leaving the store, a customer thought he'd put in his "2 cents." I told him to mind his own business as the store manager entered the front area. Despite being ignorant as to what had previously transpired, she began yelling at me, too. Doubt that I'm alone in my frustration standing in a Subway line behind some customer pondering whether or not to have lettece on their sandwich. You'd think Subway employees would welcome any chance to speed up the line. Nah! They'd rather practice their chants!!
Brook Elliott
I placed and order and had to wait, I Paid for extra meat on my Philly steak sandwich and got literally slivers of meat on a foot long. The sandwich wasn’t toasted and warmed like I asked. Cookies were hard as well. This location just needs to go ahead and shut down I’ve tried on and off for many years to give this location a chance thinking the workers could read orders but they never do.
Food: 1
Service: 1
Christopher Wagner
We ordered on line and the did not even start our food till ten mins after it was to be done. People who walked in when I did got service befor our food was made. Why offer on line if you can't be close to pick up time
Atmosphere: 3
Food: 3
Service: 1
Emily Davis
Only order online. If you go in the store to order they don't acknowledge you, and make it seem like you are doing them a disservice by being there. They need more than one employee at a time, I'm really sorry you all hate your job there.
Atmosphere: 1
Food: 4
Service: 1
RangoRider02
Last time I order from this location. Ordered 2 subs, one with double everything and the other a different type and barely got any meat on the regular and less meat on the double. Guess I payed $4 for extra plane bread
Atmosphere: 5
Food: 1
Service: 5
Anna Beasley
Sandwiches keep getting worse. Absolutely ridiculous they still don't have a toaster oven. High prices and don't participate in Subway deals. Ridiculous!!!
Atmosphere: 1
Food: 1
Service: 1
Jay Miller
They cancelled my order and couldn't even manage 12 minutes from there own restaurant I will not be ordering from here ever again and on top of that I don't even know if I'll get a refund for the 60$ in food I just spent and I waited a whole hour for nothing.
Atmosphere: 1
Food: 1
Service: 1
Paul Kreger
As I write this review, Google says you are open for business. There was a lady there at 5:30, but the door was locked. I knocked on the door. They didn't even look up. This is why your franchise is failing.
They were out of the foot long cookie. ?. We ordered 2 different foot long sandwiches and both of them were really good. The 2 people up front were friendly and outgoing & new what they doing. We definitely be going back. Hopefully they will have the cookie back
Parking: Plenty of parking in front of the building and on the side
Wheelchair accessibility: It is wheelchair accessible and easy to get into
Atmosphere: 5
Food: 5
Service: 5
Michael Luttrell
Very nice people and great service ! We will go back !
Atmosphere: 5
Food: 5
Service: 5
Steven Kinkead
Don't take Subway coupons and you don't know until you pay for order.
Atmosphere: 4
Food: 5
Service: 4
Rebeckah M
I had a fairly large order and the two guys who served me were fantastic.
Service: 5
Peggy Rogers
No one greeted us on entry. The girl that was in the front said “be right with you” and went to the back to get someone. A young man came out with very unkept hair, no hat, never smiled or spoke. Neither employee had name tags on, and his hair though nice for a young man, was constantly in his face and as he was fixing my daughters sandwich his hair was hanging over her sandwich. When he started to make mine as he was putting gloves on I asked him if he was going to wash his hands and he looked at me like I was from outer space and asked why. I do believe that is a health dept requirement and also hair restraints. He looked disgusted and walked to the back, with that we walked out NEVER to go there again. I live in Loudon and have heard this from others in the past and was hoping there was better management . If this young man has had training, he certainly was not adhering to it. Too bad Subway you used to be a very good option for a good sub, but not any more.
Always Fresh...
Atmosphere: 4
Food: 5
Service: 5
The guy working was fantastic.
Atmosphere: 5
Food: 5
Service: 5
I've been a regular lunch customer of this Subway for many months. No more! Yesterday, I tried to promote efficiency and save time by paying for my meal before it arrived at the cashier's position. Seemed like a good idea since the cashier had nothing to do at the moment. When he refused to do that I posed several questions...none of which he answered. Instead, the two employees taking the orders and assembling sandwiches began chanting... almost in unison..."First come... first served. First come... first served!" My explanation that I didn't want to buck the line to receive my sandwich, but merely wanted to save time by paying fell on deaf ears... maybe because of the ever louder chanting. I was finally allowed to pay once my sandwich was in the hands of the cashier. But it doesn't end. As I was leaving the store, a customer thought he'd put in his "2 cents." I told him to mind his own business as the store manager entered the front area. Despite being ignorant as to what had previously transpired, she began yelling at me, too. Doubt that I'm alone in my frustration standing in a Subway line behind some customer pondering whether or not to have lettece on their sandwich. You'd think Subway employees would welcome any chance to speed up the line. Nah! They'd rather practice their chants!!
I placed and order and had to wait, I Paid for extra meat on my Philly steak sandwich and got literally slivers of meat on a foot long. The sandwich wasn’t toasted and warmed like I asked. Cookies were hard as well. This location just needs to go ahead and shut down I’ve tried on and off for many years to give this location a chance thinking the workers could read orders but they never do.
Food: 1
Service: 1
We ordered on line and the did not even start our food till ten mins after it was to be done. People who walked in when I did got service befor our food was made. Why offer on line if you can't be close to pick up time
Atmosphere: 3
Food: 3
Service: 1
Only order online. If you go in the store to order they don't acknowledge you, and make it seem like you are doing them a disservice by being there. They need more than one employee at a time, I'm really sorry you all hate your job there.
Atmosphere: 1
Food: 4
Service: 1
Last time I order from this location. Ordered 2 subs, one with double everything and the other a different type and barely got any meat on the regular and less meat on the double. Guess I payed $4 for extra plane bread
Atmosphere: 5
Food: 1
Service: 5
Sandwiches keep getting worse. Absolutely ridiculous they still don't have a toaster oven. High prices and don't participate in Subway deals. Ridiculous!!!
Atmosphere: 1
Food: 1
Service: 1
They cancelled my order and couldn't even manage 12 minutes from there own restaurant I will not be ordering from here ever again and on top of that I don't even know if I'll get a refund for the 60$ in food I just spent and I waited a whole hour for nothing.
Atmosphere: 1
Food: 1
Service: 1
As I write this review, Google says you are open for business. There was a lady there at 5:30, but the door was locked. I knocked on the door. They didn't even look up. This is why your franchise is failing.
Restaurantji Recommends
They were out of the foot long cookie. ?. We ordered 2 different foot long sandwiches and both of them were really good. The 2 people up front were friendly and outgoing & new what they doing. We definitely be going back. Hopefully they will have the cookie back
Parking: Plenty of parking in front of the building and on the side
Wheelchair accessibility: It is wheelchair accessible and easy to get into
Atmosphere: 5
Food: 5
Service: 5
Very nice people and great service ! We will go back !
Atmosphere: 5
Food: 5
Service: 5
Don't take Subway coupons and you don't know until you pay for order.
Atmosphere: 4
Food: 5
Service: 4
I had a fairly large order and the two guys who served me were fantastic.
Service: 5
No one greeted us on entry. The girl that was in the front said “be right with you” and went to the back to get someone. A young man came out with very unkept hair, no hat, never smiled or spoke. Neither employee had name tags on, and his hair though nice for a young man, was constantly in his face and as he was fixing my daughters sandwich his hair was hanging over her sandwich. When he started to make mine as he was putting gloves on I asked him if he was going to wash his hands and he looked at me like I was from outer space and asked why. I do believe that is a health dept requirement and also hair restraints. He looked disgusted and walked to the back, with that we walked out NEVER to go there again. I live in Loudon and have heard this from others in the past and was hoping there was better management . If this young man has had training, he certainly was not adhering to it. Too bad Subway you used to be a very good option for a good sub, but not any more.
Service: 1
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