Don't even bother using your app at this location they always act like they can't hear you and like it's an inconvenience. IDC if its inconvenient it's part of your job
morgan jean
Extremely poor management, employees are either improperly trained or just don’t care enough to do their job. I have lived in Madisonville my entire life and I don’t think my order has been correct not even once. I paid extra to have Mac Sauce put on two burgers, wasn’t given a receipt, there was no sauce on my burgers which were cold when I got them, and then when taken back for a remake the manager had an attitude because her employee didn’t give us a receipt.
Atmosphere: 1
Food: 1
Service: 1
Vernon Hintt
20 min for a 2cheeseburger meal and fries!!!
Service: 1
Jason Wipp
I have lived in Madisonville for a years. I just stopped going there. You want a shake... to bad the machine is down (it always is). Check your order, its wrong or they forgot something. If you are passing through got to the one in Vonore, Etowah or Sweetwater. Safe yourselve some headaches.
Atmosphere: 1
Food: 1
Service: 1
Debi Brooking
We had a hard time finding a clean table, but everything else was great
Atmosphere: 4
Food: 5
Service: 5
Caleb Lauth
Waited 40 minutes-calling that fast food is an abomination. It should be called scrap food. Just because it's 9 o'clock and you close at 10 doesn't mean you get to check out and scroll Instagram in the freezer. There was no one in the parking lot and only four or five cars ahead of us in the drive-thru.
Atmosphere: 1
Food: 1
Service: 1
Brenda Fouts
Horrible service! I spent almost 50 dollars at this location and never again! They messed up my order and left off a burger I ordered, easy fix, you would think. So I was ask to view my receipt, then was ask to pull over and wait after already waiting 15 mins in the drive thru and it was hot with no air in my car. I told the lady to just take back the six piece nugget and give me my burger cause she stated the nuggets was part of some deal with the mcdouble I ordered. After telling her this, she closed the window then some black lady come to the window and screamed at me to move. After telling her how long I had already waited I ask her just to forget the burger and give me back my nuggets. She said she threw them in the trash then closed the window on me. The girl come back handed me my bag and I assumed they give me the burger I ordered. Nope, I get home it was 4 of the six piece nuggets I ordered that they said they had throwed in the trash. I wish I knew how to get a hold of this owner ! Is it so hard to keep employees that they are allowed to treat paying customers like this.? I'm going on a mission after this and everybody i know will know, they give you food out of the trash and Horrible service and to top it off, they laugh in your face when you tell them you will let the distric manager know. They obviously know nothing will ever be done about their terrible service or their rudeness. I hope the owners see this and change things with their employees. If not, this restaurant will def not be around long.
Service: 1
Ruth Valle
I went to the drive through for some chicken nuggets and they were literally burnt to a crisp. I then went inside and asked to see the manager who took a look at the nuggets and agreed oh, then exchanged them. No I’m sorry or something of that or some free pies perhaps? No, just oh well. Sad place.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chicken Mcnuggets
Dawson Barker
The absolute worst McDonald's I have ever been to in my life
Atmosphere: 1
Food: 1
Service: 1
Tamara Hall
I had a hard time getting a coffee the way I wanted it. Which was not excessive. Of six sugars and six creamers. And they made a thing about it. And made my coffee taste like shit. Cause they didn't Wana give me 6 and 6.
I usually don't eat a McDonald's, I had my grandkids. The restaurant was very clean, service was excellent everyone was polite. Restrooms were very clean. My hamburger was a 1 out of 5 way to dry no taste.
Atmosphere: 4
Food: 1
Service: 4
Ashlynn Nichols
We went through drive-thru and waited almost 30 minutes for two of our items. Then when we got our food two of our sandwiches were incorrect. One was supposed to be a bacon McDouble, no onions. The other was supposed to be a McChicken and tomato. Neither one was correct
Karen Hyatt
Always getting order wrong, can't count. Over all id rather drive 25 mins to another McDonald's
Atmosphere: 3
Food: 1
Service: 1
Dakota Thibeault
They had to remake my food multiple times and still couldn’t get it right. The food was extremely stale, and all the management had to say was, “looks good to me”. The ice/coke machine in the lobby had visible mold on it, once again when an employee was notified they said, “I don’t clean it, that’s _____’s job”. Upper management better step in immediately and get their employees and lower level managers in check before they make someone sick!
Atmosphere: 1
Food: 1
Service: 2
Alley Chambers
Ordered breakfast for my child through the app at 10:26, got there at 10:30 waited in drive thru lane for 10 minutes. When I got to the speaker, they told me they quit serving breakfast at 10:30 and told me “you’ll have to cancel your order.” So ridiculous and unprofessional. They do not care about their customers. How hard would it have been to make 1 bacon, egg & cheese biscuit. I will NOT be returning, I will drive to Etowah instead and give them ALL my business. I will let everyone know not to come here. Just went to Hardee’s instead and they serve breakfast until 11am so they will get my business.
Slowest damn drive thru.
Don't even bother using your app at this location they always act like they can't hear you and like it's an inconvenience. IDC if its inconvenient it's part of your job
Extremely poor management, employees are either improperly trained or just don’t care enough to do their job. I have lived in Madisonville my entire life and I don’t think my order has been correct not even once. I paid extra to have Mac Sauce put on two burgers, wasn’t given a receipt, there was no sauce on my burgers which were cold when I got them, and then when taken back for a remake the manager had an attitude because her employee didn’t give us a receipt.
Atmosphere: 1
Food: 1
Service: 1
20 min for a 2cheeseburger meal and fries!!!
Service: 1
I have lived in Madisonville for a years. I just stopped going there. You want a shake... to bad the machine is down (it always is). Check your order, its wrong or they forgot something. If you are passing through got to the one in Vonore, Etowah or Sweetwater. Safe yourselve some headaches.
Atmosphere: 1
Food: 1
Service: 1
We had a hard time finding a clean table, but everything else was great
Atmosphere: 4
Food: 5
Service: 5
Waited 40 minutes-calling that fast food is an abomination. It should be called scrap food. Just because it's 9 o'clock and you close at 10 doesn't mean you get to check out and scroll Instagram in the freezer. There was no one in the parking lot and only four or five cars ahead of us in the drive-thru.
Atmosphere: 1
Food: 1
Service: 1
Horrible service! I spent almost 50 dollars at this location and never again! They messed up my order and left off a burger I ordered, easy fix, you would think. So I was ask to view my receipt, then was ask to pull over and wait after already waiting 15 mins in the drive thru and it was hot with no air in my car. I told the lady to just take back the six piece nugget and give me my burger cause she stated the nuggets was part of some deal with the mcdouble I ordered. After telling her this, she closed the window then some black lady come to the window and screamed at me to move. After telling her how long I had already waited I ask her just to forget the burger and give me back my nuggets. She said she threw them in the trash then closed the window on me. The girl come back handed me my bag and I assumed they give me the burger I ordered. Nope, I get home it was 4 of the six piece nuggets I ordered that they said they had throwed in the trash. I wish I knew how to get a hold of this owner ! Is it so hard to keep employees that they are allowed to treat paying customers like this.? I'm going on a mission after this and everybody i know will know, they give you food out of the trash and Horrible service and to top it off, they laugh in your face when you tell them you will let the distric manager know. They obviously know nothing will ever be done about their terrible service or their rudeness. I hope the owners see this and change things with their employees. If not, this restaurant will def not be around long.
Service: 1
I went to the drive through for some chicken nuggets and they were literally burnt to a crisp. I then went inside and asked to see the manager who took a look at the nuggets and agreed oh, then exchanged them. No I’m sorry or something of that or some free pies perhaps? No, just oh well. Sad place.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chicken Mcnuggets
The absolute worst McDonald's I have ever been to in my life
Atmosphere: 1
Food: 1
Service: 1
I had a hard time getting a coffee the way I wanted it. Which was not excessive. Of six sugars and six creamers. And they made a thing about it. And made my coffee taste like shit. Cause they didn't Wana give me 6 and 6.
Restaurantji Recommends
I usually don't eat a McDonald's, I had my grandkids. The restaurant was very clean, service was excellent everyone was polite. Restrooms were very clean. My hamburger was a 1 out of 5 way to dry no taste.
Atmosphere: 4
Food: 1
Service: 4
We went through drive-thru and waited almost 30 minutes for two of our items. Then when we got our food two of our sandwiches were incorrect. One was supposed to be a bacon McDouble, no onions. The other was supposed to be a McChicken and tomato. Neither one was correct
Always getting order wrong, can't count. Over all id rather drive 25 mins to another McDonald's
Atmosphere: 3
Food: 1
Service: 1
They had to remake my food multiple times and still couldn’t get it right. The food was extremely stale, and all the management had to say was, “looks good to me”. The ice/coke machine in the lobby had visible mold on it, once again when an employee was notified they said, “I don’t clean it, that’s _____’s job”. Upper management better step in immediately and get their employees and lower level managers in check before they make someone sick!
Atmosphere: 1
Food: 1
Service: 2
Ordered breakfast for my child through the app at 10:26, got there at 10:30 waited in drive thru lane for 10 minutes. When I got to the speaker, they told me they quit serving breakfast at 10:30 and told me “you’ll have to cancel your order.” So ridiculous and unprofessional. They do not care about their customers. How hard would it have been to make 1 bacon, egg & cheese biscuit. I will NOT be returning, I will drive to Etowah instead and give them ALL my business. I will let everyone know not to come here. Just went to Hardee’s instead and they serve breakfast until 11am so they will get my business.
Atmosphere: 1
Food: 1
Service: 1
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