Subway

Plaza Shopping Center, 1200 Smithville Hwy, McMinnville
(931) 473-3094

Recent Reviews

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Alexis Fults

I made a mobile order and the sandwich was ready when I got there. When I walked in a worker was on her phone out in the open for customers to see on the line. The workers didn't really seem like they wanted to be there and didn't seem like they wanted people to be coming in. Once I opened my sandwich there was basically no lettuce on my spicy Italian sub. The cookie I got was dry and over baked it seemed ,but maybe it was old.

Atmosphere: 1

Food: 2

Service: 1

Bre Hammock

Great food and friendly environment.

Atmosphere: 5

Food: 5

Service: 5

Dylan Young

Ordered two meals on app, Subway charged my card, app crashed. My wife called the store where the employees told her they had no record of the order and to call the Morrison location. She did, and they were incredibly rude to her and neither locations offered any reconciliation whatsoever. Terrible TERRIBLE service

Atmosphere: 1

Food: 1

Service: 1

Zach C (Z)

Walked in not long ago with a coupon for a ft long for $6.99. Right off the bat I had to tell the employees just how great the place looked. I mean it was so clean and nice inside that I couldn't help but make sure I did this review. Ciara hands down to you! Good job and thank yall for the great service from my mom and me!💯

Atmosphere: 5

Food: 5

Service: 5

Jeff Bridges

Great Subway friendly stFf

Atmosphere: 5

Food: 5

Service: 5

felicity montgomery

horrible went to order online and someone at the store voided my order so now i have to wait 24-48 hrs for a refund. Horrible service when you call for help about your voided order also.

Dirt Poor Cooking

Just stopped to get a 12 inch sub on the way to work. Opened the plastic bag a not even one napkin is in there. If the Indians cannot put napkins in bags, then maybe they should not own a business.

Atmosphere: 2

Food: 2

Service: 2

colette Hopkins

I got three of these one was supposed to be without vegetables. The other two had vegetables. Needless to say they all came like this with only the nacho sauce barely any food in here at all like I am so mad this is just ridiculous. Please do not fall for this.!!!! I’m out of 26$ smh

Atmosphere: 1

Food: 1

Service: 1

Tricia Kilgore

Ordering for several kids. The young man at the counter named Micheal huffed when I told him i needed 7 sandwiches. And proceeded to make comments about how much I was ordering to his coworkers.There was only one other customer in the store the entire time I was there. I have never felt so uncomfortable or “in the way” as that young man made me feel. If you’re trying to feed a family or more than one or two people I wouldn’t suggest this location.

Atmosphere: 1

Food: 4

Service: 1

Dog Box

Horrible food. When they make it bad they won't refund or replace it.

Atmosphere: 1

Food: 1

Service: 1

Sheena Howard

Made a mobile order (online) for a footlong Spicy Nacho STEAK sub with no cheese sauce, add pepperjack cheese. When my husband got home with the food, I discovered it had chicken with no cheese at all. The two churros and pretzel we ordered were so stale that I couldn't even cut them with scissors. I called the store to let them know, but of course the only way they'd rectify it was if we drove all the food back. We declined due to the severe weather, but no other options were given. Stick with the traditional way of ordering a sandwich bc they tend to slack off when you can't watch them make it.

Atmosphere: 2

Food: 1

Service: 2

Mark Hutchinson

Over priced

Atmosphere: 1

Food: 1

Service: 1

Kelly Walker

Husband just went and tried to order a cold cut sub and said no bologna. Said the staff said we can't take it off because it's all rolled together???? So meat doesn't come apart if you unroll it? Got home and it's only bologna on the sub. How did no bologna turn into only bologna. Will not be returning.

Atmosphere: 3

Food: 1

Service: 1

kyrie williams

I have been here 2x in the last month. Both occasions and employee was extremely rude to her co workers and rolling her eyes at them and guests. Miss McKenzie needs to learn about professional responses to situations.

Parking: Drive way is hard to get in and out of. And parking is set up very wierd

Atmosphere: 1

Food: 4

Service: 2

Recommended dishes: Cookies

J Graybeal

I ordered curbside delivery. I arrived 1 minute before my app stated my sandwiches were ready I parked in front of the store. I marked on the app "I'm here.
I watched employees helping customers, and 1 employee was just standing by the drink machine. I later learned she was "drivethru"? So I waited another few minutes, then drove back around to the drive-thru lane. The customer ahead of me had a large order, it took another 15 minutes, 20 minutes and counting for me.
I pull to the window and the same employee handed me my order w/o even asking my name. I asked how she knew me. She said she watched me drive around. She said your order said white sedan. I said the dodge challenger ahead of me is a sedan, my ticket said white SUV. She then slammed the drive-thru window so hard it reopened. All of the employees stopped what they were doing.
I drove back to the front, went inside and asked for the manager. She isn't here tonight I was told.
The girl was crying behind the back station, when I stated how dare you slam the window shut in a customer's face. You call that customer service? I stated that I had watched her watch me in front of the store waiting and then in BACK of the store in the drive-thru for 24 minutes waiting to get 2 subs. REALLY?
I did state to her to go back to school to learn to read. I suggest this manager retrain her on do's and don'ts of customer service. IF the employee keeps her job.

Atmosphere: 3

Food: 2

Service: 1

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