There wasn’t a long line but the latest there simply just don’t know what they are doing. I never had to wait over 30 min for Chicken. And plus they were very rude. Don’t have any good customer service. Jacks normally holds high standards now it seems as if they just hired anyone the website states that they open at 5 AM but they didn’t open until 6:45 AM. The first time I came to Jack’s, it was awesome But just this past Sunday at 4:00 pm Jack’s was awful it. The kids need more training. It seem as if no one wants to do their job. I hope it get better because it seems to be a new facility that we really don’t want to leave.
Atmosphere: 1
Food: 1
Service: 1
stanley pearson
Always greeted with a smile and courtesy by staff.
I asked for additional gravy as what I received was almost nonexistent. One girl was willing to help, but she was scolded by a coworker that told her it cost extra. She provided it free of charge and the other girl got the manager who glared at me, said it cost extra and that this time it was ok since the other girl gave it to me. I thanked her for her customer service and was disappointed at the manager. Please address customer service with employees vs strict policy following as it can be detrimental to future visits.
Atmosphere: 2
Food: 4
Service: 2
barbara jones
Food was terrible and not even hot today And mine and my boyfriends breakfast plates For almost $20 thats ridiculous and not steaks for breakfast never bothering to tell me til after I paid and sat down we wil not back
Daniel Lowery
Food was affordable and excellent, the staff was very friendly! This Jacks set tge standard.
Atmosphere: 4
Food: 5
Service: 5
Sandy Kemp
Update: Once again, I tried Jack's after work. I was even going to have a burger meal, but I had a friend that wanted chicken, so we placed our order. Guess what?? No chicken at 8:30pm on a Friday night. Apparently, the staff picks and chooses when to cook their chicken. I get that they are probably looking forward to getting off work at 11PM, but come on now. I also just came back to this post so Im seeing the response from my first review. I will be in touch, but I truly will not go back to the restaurant at any time.
After working all day, we hit the drive thru at 8:25pm. Closing hour was 10:00pm. We were told there was no fried chicken. We haven't had this problem before. I dont think 8:25 is too late to make a few pieces of chicken when you close at 10:00. Won't go back for dinner. Disappointing.
Atmosphere: 1
Food: 1
Service: 1
Myron Applewhite
I didn't have to pull up to cheat the timer this time. Food was fast and hot.
Atmosphere: 4
Food: 4
Service: 4
Pam
We went yesterday for breakfast. Preordered on line. It was ready. Picked up and drove 15 minutes home and our biscuits and gravy and eggs were still hot and oh so yummy. This was our first visit. Hope this is the norm as we will definitely be going back and referring others. Keep up the good work !!!!!
Atmosphere: 5
Food: 5
Service: 5
Hector Irizarry
The food was nice and fresh but the wings were so good.
Atmosphere: 5
Food: 5
Service: 5
Amy Starnes
They never have white gravy! They advertise country fried steak with white gravy but the last 4 times we've tried to order this meal, they never have the white gravy!!! Very irritating!
Breakfast always 5 stars all around but this is the 3rd and last time for dinner. Slaw had a few pieces with rest liquid. Biscuit not cooked thoroughly, no napkins no utensils (I went to drive thru) no receipt. Hard to maneuver from window due to the cars that were sent forward to wait. I was asked my order at the menu and once I said that's all they said drive around. That's it. They said price only at window, gave food and said here's your food. Will NOT go back. I shouldve listened to the public.
Atmosphere: 3
Food: 1
Service: 1
Vernon Brown Jr.
I ordered hamburger steak and mashed potatoes and green beans on the 6.00 menu. Very good.
Atmosphere: 4
Food: 5
Service: 5
Keun Anderson
As a former manager in the restaurant industry, I understand the importance of acknowledging guests promptly, even during busy times. When I visited your establishment, I stood at the counter for about five minutes without being greeted or acknowledged. It wasn’t until another guest spoke up on my behalf that I was finally assisted.
While the food was fantastic, the service I experienced that day did not reflect the same quality. I’m sharing this feedback with the hope that it helps improve the overall guest experience moving forward
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Chicken Biscuit
cody childress
This morning, at Jacks in Millington, Tn, the manager and an employee got into a shouting match over the employee using her cell phone. It got so loud that every patron stopped dining and turned to the counter area. One patron yelled at them to stop. Many elderly patrons got up and left. This is totally unacceptable in any public establishment. Too many incidents such as this tend to escalate and becomes physical and dangerous. I certainly will enjoy my breakfast somewhere else from now on.
Atmosphere: 2
Food: 4
Service: 4
Carla Tracy
Tey the steak egg and cheese biscuit with grape jam. Yummmmmmm for the tummmmm.
There wasn’t a long line but the latest there simply just don’t know what they are doing. I never had to wait over 30 min for Chicken. And plus they were very rude. Don’t have any good customer service. Jacks normally holds high standards now it seems as if they just hired anyone the website states that they open at 5 AM but they didn’t open until 6:45 AM. The first time I came to Jack’s, it was awesome But just this past Sunday at 4:00 pm Jack’s was awful it. The kids need more training. It seem as if no one wants to do their job. I hope it get better because it seems to be a new facility that we really don’t want to leave.
Atmosphere: 1
Food: 1
Service: 1
Always greeted with a smile and courtesy by staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gravy, Sausage, Steak Biscuit, Big Jack, Grilled Chicken blt, Breakfast Special, Hash Browns
I asked for additional gravy as what I received was almost nonexistent. One girl was willing to help, but she was scolded by a coworker that told her it cost extra. She provided it free of charge and the other girl got the manager who glared at me, said it cost extra and that this time it was ok since the other girl gave it to me. I thanked her for her customer service and was disappointed at the manager. Please address customer service with employees vs strict policy following as it can be detrimental to future visits.
Atmosphere: 2
Food: 4
Service: 2
Food was terrible and not even hot today
And mine and my boyfriends breakfast plates
For almost $20 thats ridiculous and not steaks for breakfast never bothering to tell me til after
I paid and sat down we wil not back
Food was affordable and excellent, the staff was very friendly! This Jacks set tge standard.
Atmosphere: 4
Food: 5
Service: 5
Update:
Once again, I tried Jack's after work. I was even going to have a burger meal, but I had a friend that wanted chicken, so we placed our order. Guess what?? No chicken at 8:30pm on a Friday night. Apparently, the staff picks and chooses when to cook their chicken. I get that they are probably looking forward to getting off work at 11PM, but come on now. I also just came back to this post so Im seeing the response from my first review. I will be in touch, but I truly will not go back to the restaurant at any time.
After working all day, we hit the drive thru at 8:25pm. Closing hour was 10:00pm. We were told there was no fried chicken. We haven't had this problem before. I dont think 8:25 is too late to make a few pieces of chicken when you close at 10:00. Won't go back for dinner. Disappointing.
Atmosphere: 1
Food: 1
Service: 1
I didn't have to pull up to cheat the timer this time. Food was fast and hot.
Atmosphere: 4
Food: 4
Service: 4
We went yesterday for breakfast. Preordered on line. It was ready. Picked up and drove 15 minutes home and our biscuits and gravy and eggs were still hot and oh so yummy. This was our first visit. Hope this is the norm as we will definitely be going back and referring others. Keep up the good work !!!!!
Atmosphere: 5
Food: 5
Service: 5
The food was nice and fresh but the wings were so good.
Atmosphere: 5
Food: 5
Service: 5
They never have white gravy! They advertise country fried steak with white gravy but the last 4 times we've tried to order this meal, they never have the white gravy!!! Very irritating!
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
Breakfast always 5 stars all around but this is the 3rd and last time for dinner. Slaw had a few pieces with rest liquid. Biscuit not cooked thoroughly, no napkins no utensils (I went to drive thru) no receipt. Hard to maneuver from window due to the cars that were sent forward to wait. I was asked my order at the menu and once I said that's all they said drive around. That's it. They said price only at window, gave food and said here's your food. Will NOT go back. I shouldve listened to the public.
Atmosphere: 3
Food: 1
Service: 1
I ordered hamburger steak and mashed potatoes and green beans on the 6.00 menu. Very good.
Atmosphere: 4
Food: 5
Service: 5
As a former manager in the restaurant industry, I understand the importance of acknowledging guests promptly, even during busy times. When I visited your establishment, I stood at the counter for about five minutes without being greeted or acknowledged. It wasn’t until another guest spoke up on my behalf that I was finally assisted.
While the food was fantastic, the service I experienced that day did not reflect the same quality. I’m sharing this feedback with the hope that it helps improve the overall guest experience moving forward
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Chicken Biscuit
This morning, at Jacks in Millington, Tn, the manager and an employee got into a shouting match over the employee using her cell phone. It got so loud that every patron stopped dining and turned to the counter area. One patron yelled at them to stop. Many elderly patrons got up and left. This is totally unacceptable in any public establishment. Too many incidents such as this tend to escalate and becomes physical and dangerous. I certainly will enjoy my breakfast somewhere else from now on.
Atmosphere: 2
Food: 4
Service: 4
Tey the steak egg and cheese biscuit with grape jam. Yummmmmmm for the tummmmm.
Atmosphere: 4
Food: 4
Service: 4
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