Chipotle Mexican Grill
30 Old Pleasant Grove Rd, Mt. Juliet
(615) 754-2984
Recent Reviews
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Manager continued to try to charge more than what was ordered. After several attempts to get it right he copped an attitude. He is very unprofessional.
Service: 1
Amazing, you can take the difference at this chipolte! Came here 6:30 Saturday night. Amazing crew, amazing service, amazing taste for my family dinner.
Atmosphere: 5
Food: 5
Service: 5
I got a burrito, and I don't know, doesn't seem like it used to be.
Atmosphere: 4
Food: 3
Service: 4
Food was just ok the staff needs to be more educated on the product that they are serving.
Atmosphere: 4
Food: 4
Service: 1
I had such a great experience at Chipotle thanks to Tiara! From the moment I walked in, she greeted me with a warm smile and genuine energy that instantly made my day better. She was friendly, patient, and super helpful when I couldn’t decide what I wanted. Tiara moved with purpose but never rushed me, and she made sure everything on my order was just right
This is what service is all about. Tiara needs a promotion
Atmosphere: 5
Food: 4
Service: 5
ordered via the app for 1130a pick up on a Sunday. the store wasnt busy & i waited almost 10 minutes behind 1 car in the drive thru. i mentioned my concern to the clerk at the window & she didnt care at all. food was fair. meat portion for my bowls were skimpy as expected. i hadnt eaten at Chipotle in a long while. now im reminded why. it will be a while longer next time if i decide to eat Chipotle again.
Atmosphere: 3
Food: 3
Service: 1
My experience has been four to five stars up until the last month. This past month there’s been cheese and sauce on the counter by the tomatoes/corn/red sauce/green sauce/ lettuce. The burrito wrapping quality has dropped too which is understandable since they have a new guy & new girl doing it. My main complaint is the unclean counters and just a small single sheet of aluminum being between my burrito and any cheese and sauce on the counter. I recently went tonight and got a burrito and once it got to the second half of the counter(the dirty side) a red haired girl without makeup(don’t know her name didn’t read name tags, but I think she had blue eyes as well.) I asked for the cheese from the counter that was on my wrapper to be removed and she got all pouty and got another wrapping. I appreciate the effort at least but I only wanted the cheese off my wrapper not a new one. Thinking back now it was my mistake for expecting more than $10-20 worth of work. That’s all employees are paid here, I would be having a bad day too if I was paid that little. That being said after months of being a customer I would still clean the counters. If you’re reading this red haired girl, sorry you had a bad day but maybe cheer up and get you or one of your coworkers to clean the counter.
Atmosphere: 5
Food: 4
Service: 2
Great place, including when using Uber eats orders.
Atmosphere: 5
Food: 5
Service: 5
Nothing has changed even with a new store food portions are small especially meat
Atmosphere: 2
Food: 1
Service: 3
Maybe it’s the times I’ve gone, but it’s never busy. One can get their food pretty fast (compared to other locations)
Food Quality is pretty standard for this franchise.
Shot out to Atalie, had the best attitude and made the experience awesome. Appreciate you!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
They were super nice!
Service wasn't good and the food was sub par. Little meat and lots of rice on a burrito and the same with the burrito bowl. Smh so disappointed, haven't had Chipotle in literal months and the moment I decide to spend 20+ bucks on dinner I get let down. Smh just Smh
Atmosphere: 2
Food: 2
Service: 1
Namrata and Manager Eric are PHENOMENAL! Great customer service, always smiling and great food. The epitome of what Chipotle should be. I'm a regular here! Thank you! 😋
Atmosphere: 5
Food: 5
Service: 5
We came in on a whim and were very disappointed in the service. One guy was in his phone the whole time we were there. When we were ordering, one of the girls rolled her eyes and walked off when I asked for rice without cilantro. She ignored the other young girl helping us (which she was very sweet by the way). Really shocked at the service here. The food was mediocre. Hoping this review helps them turn it around as service really makes a place and there is no need to be on the register on your phone the whole time or roll your eyes at customers.
Atmosphere: 1
Food: 1
Service: 1
We walked into the store to order, and the employee used the last of the barbacoa on my two tacos. She then retrieved an 8oz container from the back, and dropped it into the barbacoa liquid on the line, and proceeded to lose the meat she had just dropped—ultimately putting less than **one ounce** of meat (barely a shred) on his tacos. Instead of asking if he would like another protein, or just using the barbacoa he she had gotten from the back instead of ignoring food safety standards and putting it in the line full of liquid.
My boyfriend added guac to his tacos, only to receive **an excessive amount on one taco and barely any on the others**. The inconsistency was baffling. Why not use pre-measured spoons like Blue Coast Burrito does? It would prevent these issues and ensure portions are fair. To make matters worse, they never drain the meat or beans, leaving everything soggy.
I understand the staff is primarily teenagers, but there was zero effort here. Even the employee adding the meat looked knowingly uncomfortable with the laughable portion, and the one dumping guac showed the same lack of care.
Would you feel good about paying extra for a taco that’s essentially rice, guac, and lettuce—while being upcharged for a few scraps of pork? I called the store to discuss this and found their voicemail was **full**. Judging by recent reviews, this is a recurring issue, and management seems unbothered.
I will be taking my buisness elsewhere
Atmosphere: 1
Food: 1
Service: 1
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