This Kroger was remodeled a few years ago and the store is decent with a good selection. However, the customer service is horrible! They are frequently out of carts and no one seems to care. The store can get very messy and you cannot find any help. I only come here to fill in my Aldi order and do not recommend it for everyday shopping!
Chris P.
They have two self checkout areas they are never used. Holiday weeks they need to be opened. One person can very easily handle two whole self checkout areas
Kelly M.
This place has become disgusting. The checkout people are rude and lazy. Bagger with doody nails needs to go. She's a quitter. She left her co worker hanging by not bagging my stuff thinking she's proving a point. This place is nasty. Stay away.
Bruce K.
I'm seeing more an more Krogers and since they bought my local Harris-Teeter chain, it's great to be able to earn/use Fuel Points at both.Today's shop was a small case of fizzy water and some snacks for the road. I found everything easily enough. The aisles are wide and the lighting is good. The store is quite clean. I used a self-checkout without any difficulty including entering my VIC card number. Prices are obviously more that Walmart but it is a much improved shopping experience.[Review 20085 overall - 441 in Tennessee - 1061 of 2023.]
William N.
Just because I'm there at 10:01 doesn't mean I deserve to be treated badly. Where's the customer service in that, I will shop at Publix from now on
Tina D.
I too as many do agree this is the worst grocery store you could shop. I'm not sure if it is management or the employees they hire or maybe both! I have found other means of replacing the things I purchase there. Now to figure out a way to completely stop from even walking in the front door. Good luck to the ones that still shop ther!!!!
Tiffany J.
Your workers smoke in the front right by the door! Maybe have a designated area on the side or in the back! Love the store very clean and organized!
Abby G.
It took the pharmacy 24 hours to fill a prescription. The prescription was supposed to filled the same day as my doctors appointment. Then, I called the next morning (first thing), they said it would be delivered between 2-3pm. It was 3pm and still no prescription. So I called and then told me it would be delivered between 5-5:30pm. The pharmacist SHOULD NOT be allowed to tell you when a prescription will be delivered because it's not even Kroger delivering it. Then, I went to go to store to pick up my prescription thinking it would take time to get ready, but IT WAS AT THE STORE THE WHOLE TIME!
Stacey Birket
Was over charged, went in at 8AM to get adjustment guest service closed until noon according to cashier. Asked to speak to a manager & was told by 2 cashiers there was no management in the building
Sandy D.
Horrendous customer service. I've never encountered such rude employees--not even at Walmart!!! They need a change of management apparently because this is the norm in this store!!
It's a grocery store. What more is there to say ? They had what we needed and it was a decent layout
Shelley Sullivan
No milk. No eggs. No employees around. And not even a forecast for snow to blame. Next time I’ll start with @publix.
CJ Williams
Love this Kroger's! Clean and spacious.
Nate M.
This place saved us during the recent snow event we got here in Mount Juliet. If you're not ordering groceries via the Kroger app and then doing contactless pickup, you're doing it wrong. No long lines, no crowded aisles and the longest I've waited for grocery's was about 15minutes. Avoid weekend pickups!
This Kroger was remodeled a few years ago and the store is decent with a good selection. However, the customer service is horrible! They are frequently out of carts and no one seems to care. The store can get very messy and you cannot find any help. I only come here to fill in my Aldi order and do not recommend it for everyday shopping!
They have two self checkout areas they are never used. Holiday weeks they need to be opened. One person can very easily handle two whole self checkout areas
This place has become disgusting. The checkout people are rude and lazy. Bagger with doody nails needs to go. She's a quitter. She left her co worker hanging by not bagging my stuff thinking she's proving a point. This place is nasty. Stay away.
I'm seeing more an more Krogers and since they bought my local Harris-Teeter chain, it's great to be able to earn/use Fuel Points at both.Today's shop was a small case of fizzy water and some snacks for the road. I found everything easily enough. The aisles are wide and the lighting is good. The store is quite clean. I used a self-checkout without any difficulty including entering my VIC card number. Prices are obviously more that Walmart but it is a much improved shopping experience.[Review 20085 overall - 441 in Tennessee - 1061 of 2023.]
Just because I'm there at 10:01 doesn't mean I deserve to be treated badly. Where's the customer service in that, I will shop at Publix from now on
I too as many do agree this is the worst grocery store you could shop. I'm not sure if it is management or the employees they hire or maybe both! I have found other means of replacing the things I purchase there. Now to figure out a way to completely stop from even walking in the front door. Good luck to the ones that still shop ther!!!!
Your workers smoke in the front right by the door! Maybe have a designated area on the side or in the back! Love the store very clean and organized!
It took the pharmacy 24 hours to fill a prescription. The prescription was supposed to filled the same day as my doctors appointment. Then, I called the next morning (first thing), they said it would be delivered between 2-3pm. It was 3pm and still no prescription. So I called and then told me it would be delivered between 5-5:30pm. The pharmacist SHOULD NOT be allowed to tell you when a prescription will be delivered because it's not even Kroger delivering it. Then, I went to go to store to pick up my prescription thinking it would take time to get ready, but IT WAS AT THE STORE THE WHOLE TIME!
Was over charged, went in at 8AM to get adjustment guest service closed until noon according to cashier. Asked to speak to a manager & was told by 2 cashiers there was no management in the building
Horrendous customer service. I've never encountered such rude employees--not even at Walmart!!! They need a change of management apparently because this is the norm in this store!!
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It's a grocery store. What more is there to say ? They had what we needed and it was a decent layout
No milk. No eggs. No employees around. And not even a forecast for snow to blame. Next time I’ll start with @publix.
Love this Kroger's! Clean and spacious.
This place saved us during the recent snow event we got here in Mount Juliet. If you're not ordering groceries via the Kroger app and then doing contactless pickup, you're doing it wrong. No long lines, no crowded aisles and the longest I've waited for grocery's was about 15minutes. Avoid weekend pickups!