Subway

420 Main St W, Mt Carmel
(423) 357-1900

Recent Reviews

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Strawberry Jam

My husband and I stopped in here on 9/2/25 around 6pm and the methed out girl with dentures who was working decided to flirt with my husband right in front of me, then asked how long we’ve been together, I guess hoping that I would say we’re not together. Then she started telling us that she was talking to her son’s dad again but that she was keeping her options open. I find this highly inappropriate, we came in for food, not for her to try and get with my husband like I wasn’t even standing there.

Service: 1

-BH 90

The only subway I’ve encountered that doesn’t warm the steak on a Philly steak and cheese. Happens often. Put notes to “Heat the Steak” and the manager told me that wasn’t necessary-it is Mandatory. Called the restaurant back to back and the phone rings until an error message appears. Order confirmation 2cbed24f-21

Atmosphere: 4

Food: 1

Service: 5

Hailee Borowski

Had a crappy additude because i wanted more veggies on my sandwich. If im paying for it do what I want like stop the additude

Service: 1

Lisa D

Vegetables were fresh and the bread was still warm. Lady behind the counter was very friendly and respectful. I really like how clean it is. Nothing I hate more than seeing areas that are unclean. I always wonder if it's visibly unclean what is it like where you CAN'T see. I'll be getting sandwiches on the regular from this store.

Atmosphere: 5

Food: 5

Service: 5

Kylei Miller

My coworkers and I frequently pick up mobile orders from this establishment for lunch 2-3 days a week. Nevertheless, the customer service has been disappointing lately. We visited last week, and my coworker observed they were currently preparing her sandwich. Through no fault of their own, she forgot to add a special message to her order regarding her allergy and accidentally called the wrong location. She courteously requested a new sandwich and apologized. Regrettably, the male and female staff members collaborated and began yelling at her, asserting she had left a negative review two to three months prior stating they had made her sandwich incorrectly. They asserted their manager had reviewed the security footage, which proved they had not made the sandwich wrong. However, my colleague has never left a Google review. When she denied their accusation, the female staff member responded with a terrible attitude, saying 'YEAH, YOU.' The disrespect displayed was sufficient for us to decide to take our Subway orders, which we place two to three times a week, to a different location.

Service: 1

Pam Wheaton

This is my favorite Subway. The people who work there are so nice and they remember my favorite sandwich.

Travis Crawford

I ordered to go from this location. Arrived 10 minutes after placing the order. Nobody was making my food. They were standing around cleaning. I’m guessing preparing to leave quickly in an hour after they closed. When I asked the employee why nobody was making my food she told me to leave the store. The employee Kayla was extremely rude and wanted to make sure I have her first name, last name and date of birth so I can report her because she was so adamant I was in the wrong. This is why you are losing customers. I then received a call from another employee Shannon who felt the situation was handled completely incorrectly and very kindly and quickly addressed my concerns. In a world of Kayla’s , be a Shannon.

charsanna light

Was ok but not up to pare

Atmosphere: 5

Food: 5

Service: 5

trista Demoranville

We go here weekly after our trip to the laundromat. It is always clean the staff are always very friendly and the food is good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Auntie Anne's Footlong Pretzel

Ryan Davis

This is my local subway and the ladies here are always kind and courteous. They do a great job in making customers feel welcome. Oh and the food is good also ??

Atmosphere: 5

Food: 5

Service: 5

Jan Hays

Pick up

Atmosphere: 4

Food: 5

Service: 5

Mike Kyle

If you're in a hurry, don't stop here.

Service: 1

Delores Berry

Ordered a Philly on Italian Herb bread. When I opened the sandwich it bread had definitely not been baked, as you can see in the photo. It is very flat and had a doughy texture. I took it back to Subway. The female worker stated that was how all their bread was. I pointed out it looked nothing like the baked bread in the case. She handed me the sub back and said there was nothing she could do about it. $8.00 wasted. c

Atmosphere: 1

Food: 1

Service: 1

Michelle Richards

Friendly staff, subs are always awesome here id recommend to others

Parking: I've always been able to park and I've never had an issue with parking
watch now I will ....lol ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grilled Chicken

prepper chris 1

Sandwich was really really good customer service was lackluster never use Subway pickup ask how to do it girl looked at me like I was stupid but that being said the sandwich was very very good

Atmosphere: 3

Food: 4

Service: 1

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