Omg 45 minutes in the drive through don't go there
Robert Smith
This location should just close down. The employees are rude and hateful. It's like you're bothering them.
Mela Wiggins
Ordered through the app was cancelled kept calling and never even picked up. The website even said they weren’t busy. Unprofessional and not caring. Never got a refund or food.
Service: 1
Ali Hutchison
When you sit in the drive through for over 20 mins waiting on a two fish & fry. Not even worth it.
Atmosphere: 4
Food: 3
Service: 1
Alexis Oliver
Ordered grilled blackened fish meal and kept wondering why I couldn't pull my fish apart they sold me fish that was not done 😑 😒 😤
Atmosphere: 1
Food: 1
Service: 1
Chris White
Staff is great! Excellent experience. Plenty of parking. Fresh food.
Atmosphere: 5
Food: 5
Service: 5
Sierra Zeiler
Sat in drivethrough line for 40 minutes
Atmosphere: 1
Food: 1
Service: 1
Chuck W
Well just had a meal from here. The chicken was what all I can think of was the leftovers. The 2 pieces of chicken were very small. Like about the same size as a chicken nugget. Not to mention, they were cold. The fish was very small to. Especially compared to what they typically sell at other captain ds. The gigantic shrimp was very good. That was the only thing that saved the meal. Oh, and they did not have any ds sauce. So disappointed 😞.
Atmosphere: 2
Food: 2
Service: 2
Amanda Howell
Our food was hot and fresh and delicious. This was the first for a long time in a long time. I used to love coming to Captain D’s and came often. But lately it’s been lacking. But tonight the food did not disappoint. It was very good!
When walking in, I waited about seven or eight minutes at the front counter to be noticed. I am short and the drive thru girl and gentleman cooking were working hard but the amount of laughter, loud talking and excessive loud behavior stemming from the women in the kitchen was INSANE! They were offering no help to the other staff and left us standing in the dining room with the busy drive thru attendant.
After a few minutes and a break from a busy streak, TT approached over from the drive thru and apologized for her co workers. They were clearly not concerned with customers their team or work for that matter. It really created a rowdy atmosphere for me and toddler that he referred to as “too loud”. Certainly not somewhere we wanted to sit and have dinner. The music from the kitchen was drowning out the barely audible music of “The Monkees” in the dining room. The boom was annoying and the conversations were unreal.
TT was polite, apologized again. She took our order correctly, efficiently and professionally. I expressed my apologies for her having to work alone essentially as her co workers goofed off in the side door. Visible to guests and heard outside I’m sure.
Our food came out promptly thanks to TT and the gentleman preparing the food.
The new general manager came out and asked about our experience and heard the noise and quickly calmed the team. He checked on our food and service. He was extremely professional.
After he left, the music returned to be LOUD but due to the time we ate inside anyway to get my toddler fed.
Because of TT’s efforts and the GM, we will return. But if the atmosphere continues with raucous, we will not return.
Atmosphere: 1
Food: 5
Service: 3
Shelby Cavender
Pulled into Captain Ds at 7:17 PM through the drive through and didn’t get my food until 8:00 PM exactly. There were only 2 cars in front of me. I sat in the drive through line for almost 45 minutes and they didn’t even give me my hush puppies. They forgot my drink which I asked and was given. Employee was nice and food was good but just not a good experience. Won’t return.
The worst service in the world is given here! But whether it is to eat here or to take away is the worst service.
Atmosphere: 1
Food: 1
Service: 1
Charmon Williams
What like this place hushpuppies like cornbread
Atmosphere: 3
Food: 3
Service: 3
Sandy Staten
I ordered 2 poppers 2 crab cakes and added on 15pc shrimp the food was good tasted fresh and delivery via Uber eats was fast and friendly
Food: 5
Service: 5
Kim DeLozier
Dined in and service was very quick. As the parents were on the elderly side, they brought food to the table for them and asked if they needed anything before going to to the front. Love their chicken, not a fish person, bet everyone says is really good as well. Hush puppies are delightful, usually order more to take home for the next day... only suggestion would be the green beans have changed from what they were before. Still good, just miss the original way they were prepared.
Atmosphere: 5
Food: 5
Service: 5
Lee Odom
No one was there, and it still took over 30 minutes to get our food. If the employees would shut up and get to work, it probably wouldn't take so long. They were also swearing in front of my 2-year-old son. Don't eat here.
Omg 45 minutes in the drive through don't go there
This location should just close down. The employees are rude and hateful. It's like you're bothering them.
Ordered through the app was cancelled kept calling and never even picked up. The website even said they weren’t busy. Unprofessional and not caring. Never got a refund or food.
Service: 1
When you sit in the drive through for over 20 mins waiting on a two fish & fry. Not even worth it.
Atmosphere: 4
Food: 3
Service: 1
Ordered grilled blackened fish meal and kept wondering why I couldn't pull my fish apart they sold me fish that was not done 😑 😒 😤
Atmosphere: 1
Food: 1
Service: 1
Staff is great! Excellent experience. Plenty of parking. Fresh food.
Atmosphere: 5
Food: 5
Service: 5
Sat in drivethrough line for 40 minutes
Atmosphere: 1
Food: 1
Service: 1
Well just had a meal from here. The chicken was what all I can think of was the leftovers. The 2 pieces of chicken were very small. Like about the same size as a chicken nugget. Not to mention, they were cold. The fish was very small to. Especially compared to what they typically sell at other captain ds. The gigantic shrimp was very good. That was the only thing that saved the meal. Oh, and they did not have any ds sauce. So disappointed 😞.
Atmosphere: 2
Food: 2
Service: 2
Our food was hot and fresh and delicious. This was the first for a long time in a long time. I used to love coming to Captain D’s and came often. But lately it’s been lacking. But tonight the food did not disappoint. It was very good!
When walking in, I waited about seven or eight minutes at the front counter to be noticed. I am short and the drive thru girl and gentleman cooking were working hard but the amount of laughter, loud talking and excessive loud behavior stemming from the women in the kitchen was INSANE! They were offering no help to the other staff and left us standing in the dining room with the busy drive thru attendant.
After a few minutes and a break from a busy streak, TT approached over from the drive thru and apologized for her co workers. They were clearly not concerned with customers their team or work for that matter. It really created a rowdy atmosphere for me and toddler that he referred to as “too loud”. Certainly not somewhere we wanted to sit and have dinner. The music from the kitchen was drowning out the barely audible music of “The Monkees” in the dining room. The boom was annoying and the conversations were unreal.
TT was polite, apologized again. She took our order correctly, efficiently and professionally. I expressed my apologies for her having to work alone essentially as her co workers goofed off in the side door. Visible to guests and heard outside I’m sure.
Our food came out promptly thanks to TT and the gentleman preparing the food.
The new general manager came out and asked about our experience and heard the noise and quickly calmed the team. He checked on our food and service. He was extremely professional.
After he left, the music returned to be LOUD but due to the time we ate inside anyway to get my toddler fed.
Because of TT’s efforts and the GM, we will return. But if the atmosphere continues with raucous, we will not return.
Atmosphere: 1
Food: 5
Service: 3
Pulled into Captain Ds at 7:17 PM through the drive through and didn’t get my food until 8:00 PM exactly. There were only 2 cars in front of me. I sat in the drive through line for almost 45 minutes and they didn’t even give me my hush puppies. They forgot my drink which I asked and was given. Employee was nice and food was good but just not a good experience. Won’t return.
Atmosphere: 2
Food: 4
Service: 2
Restaurantji Recommends
The worst service in the world is given here! But whether it is to eat here or to take away is the worst service.
Atmosphere: 1
Food: 1
Service: 1
What like this place hushpuppies like cornbread
Atmosphere: 3
Food: 3
Service: 3
I ordered 2 poppers 2 crab cakes and added on 15pc shrimp the food was good tasted fresh and delivery via Uber eats was fast and friendly
Food: 5
Service: 5
Dined in and service was very quick. As the parents were on the elderly side, they brought food to the table for them and asked if they needed anything before going to to the front. Love their chicken, not a fish person, bet everyone says is really good as well. Hush puppies are delightful, usually order more to take home for the next day... only suggestion would be the green beans have changed from what they were before. Still good, just miss the original way they were prepared.
Atmosphere: 5
Food: 5
Service: 5
No one was there, and it still took over 30 minutes to get our food. If the employees would shut up and get to work, it probably wouldn't take so long. They were also swearing in front of my 2-year-old son. Don't eat here.
Atmosphere: 1
Service: 1
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