Ordered a cookie cake from DoorDash. They were very professional and helpful with my order! Will definitely be ordering from them again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Cakes
Connor Handke
riley & keller were cool ?
Lisa Roseberry
First time customer! We did a Superman theme birthday for a family member that is a cancer survivor. Loved how the staff offered to let me pick the size of the cookie, they verified the details of the design, and was very helpful when I picked them up. Very satisfied with my experience. Thank you to the staff for your help! ?
Sarah May
The milkshake was amazing! But when I realized there was espresso in it and I said no to it, I was disappointed. The work space was clean and the girl that helped us was friendly but forgetful. My husband bought a medium and got a small. He asked for espresso and I got it. I’ll probably go back but I hope the order doesn’t get messed up again. Also, there are plenty of flavors to choose from for a cold treat!
Bernadette Shaw
Absolute best customer service. My son wanted a cookie cake for his birthday. He also has a corn allergy and can’t have corn starch or modified food starch, which is in almost EVERYTHING so, I called to ask the ingredients because I couldn’t find them online. I was told the cookie cake nor icing had them. Then, without my asking, they offered to send me a picture of the ingredients so I could be sure. When I picked the cookie up, it was perfect. I really couldn’t ask for better. Thank you!!
Bradley Schwartz
Amazing milkshake, kind tender, too. Recommend!
Darlyne D.
These are scrumptious! Fast service. Nice as gifts! Huge cookies. They were very helpful in assisting with my selection
Kirsten Studdard
Bought a cookie there last week. I took a bite and immediately realized this cookie was not fully baked. I went back to the counter and asked for a refund. I was told they couldn't give me a refund and that all their cookies were "soft" like the one I had and that I could pick another if I liked. This cookies was clearly doughy. Why would I want another just like the one I just had? I have never had a cookie like this before from this company. This made me emotional as I am clearly pregnant and should not be eating raw cookie dough. I left, and immediately had to run to the nearest bathroom where I puked for about 10 min. I will never return to this business.
ONETACO Marketing
Lovely experience and the best customer service
Martina Stone
I just had someone close out my transaction from yesterday for The Cookie Store - Stones River Town Centre and add a $2 tip to my total. I called the store to get this rectified and “Sharon” immediately denied that any of the employees would do this, yet clearly someone did as you can see in the screenshot. Things like this is why I do not use my bank card for certain transactions. I repeatedly asked for the owner or managers name and she stated there were no managers only employees. Then denied to give me the owners name and disconnected the call. I called back and she finally gave me a name of Jeremy T. as the owner. She also stated that employees do not close out the transactions, yet I know that to be a lie as I have managed a restaurant or two myself. It’s not the amount that was STOLEN from me, it’s the principle.The “owner” Jeremy called me back and stated that it may have been another customer that came behind me and added the tip to my card. I mentioned the way his employee handled the situation and all of the lies she told me during our conversation. He said he did not want to get into that. I also asked if that was an appropriate way to handle customers and he said yes and hung up on me. I will NEVER visit this establishment again as they support people stealing and have NO customer service skills. If you have ever usss your card at this restaurant I would strongly suggest reviewing your transactions.
Chewy, fresh and that was at 4 in the afternoon, favorite cookie place
Bobby Mcgee
Waited in line at both counters and both employees walked away from me when I was next.
MintyDxnut
Delicious chocolate cookies and fresh squeeze lemonade. I would definitely come back again.
923malindau
We were in the Mall when we decided to get a nice treat. We loved the Turtle brownies! We also got a cookie with iced filling in between. These were tasty. There is a bar place where you can eat them next door.
Toni Stuecken
This place is AMAZING!!!! My favorite place was always Great American Cookie Company, but when I found that there wasn't a local one, I was bummed. Enter this place...I am in love! The cookies are HUGE and amazing! The only thing I DON'T like is the calorie count. Haha! So worth every bite, though. I've never been in person, but will be soon.
Ordered a cookie cake from DoorDash. They were very professional and helpful with my order! Will definitely be ordering from them again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Cakes
riley & keller were cool ?
First time customer! We did a Superman theme birthday for a family member that is a cancer survivor. Loved how the staff offered to let me pick the size of the cookie, they verified the details of the design, and was very helpful when I picked them up. Very satisfied with my experience. Thank you to the staff for your help! ?
The milkshake was amazing! But when I realized there was espresso in it and I said no to it, I was disappointed. The work space was clean and the girl that helped us was friendly but forgetful. My husband bought a medium and got a small. He asked for espresso and I got it. I’ll probably go back but I hope the order doesn’t get messed up again. Also, there are plenty of flavors to choose from for a cold treat!
Absolute best customer service. My son wanted a cookie cake for his birthday. He also has a corn allergy and can’t have corn starch or modified food starch, which is in almost EVERYTHING so, I called to ask the ingredients because I couldn’t find them online. I was told the cookie cake nor icing had them. Then, without my asking, they offered to send me a picture of the ingredients so I could be sure. When I picked the cookie up, it was perfect. I really couldn’t ask for better. Thank you!!
Amazing milkshake, kind tender, too. Recommend!
These are scrumptious! Fast service. Nice as gifts! Huge cookies. They were very helpful in assisting with my selection
Bought a cookie there last week. I took a bite and immediately realized this cookie was not fully baked. I went back to the counter and asked for a refund. I was told they couldn't give me a refund and that all their cookies were "soft" like the one I had and that I could pick another if I liked. This cookies was clearly doughy. Why would I want another just like the one I just had? I have never had a cookie like this before from this company. This made me emotional as I am clearly pregnant and should not be eating raw cookie dough. I left, and immediately had to run to the nearest bathroom where I puked for about 10 min. I will never return to this business.
Lovely experience and the best customer service
I just had someone close out my transaction from yesterday for The Cookie Store - Stones River Town Centre and add a $2 tip to my total. I called the store to get this rectified and “Sharon” immediately denied that any of the employees would do this, yet clearly someone did as you can see in the screenshot. Things like this is why I do not use my bank card for certain transactions. I repeatedly asked for the owner or managers name and she stated there were no managers only employees. Then denied to give me the owners name and disconnected the call. I called back and she finally gave me a name of Jeremy T. as the owner. She also stated that employees do not close out the transactions, yet I know that to be a lie as I have managed a restaurant or two myself. It’s not the amount that was STOLEN from me, it’s the principle.The “owner” Jeremy called me back and stated that it may have been another customer that came behind me and added the tip to my card. I mentioned the way his employee handled the situation and all of the lies she told me during our conversation. He said he did not want to get into that. I also asked if that was an appropriate way to handle customers and he said yes and hung up on me. I will NEVER visit this establishment again as they support people stealing and have NO customer service skills. If you have ever usss your card at this restaurant I would strongly suggest reviewing your transactions.
Restaurantji Recommends
Chewy, fresh and that was at 4 in the afternoon, favorite cookie place
Waited in line at both counters and both employees walked away from me when I was next.
Delicious chocolate cookies and fresh squeeze lemonade. I would definitely come back again.
We were in the Mall when we decided to get a nice treat. We loved the Turtle brownies! We also got a cookie with iced filling in between. These were tasty. There is a bar place where you can eat them next door.
This place is AMAZING!!!! My favorite place was always Great American Cookie Company, but when I found that there wasn't a local one, I was bummed. Enter this place...I am in love! The cookies are HUGE and amazing! The only thing I DON'T like is the calorie count. Haha! So worth every bite, though. I've never been in person, but will be soon.