I legit went through the drive through and it’s taken 25 minutes to get my order. Got my sandwich first and had enough time to eat it at the window. I’m still waiting on my drink as I’m typing this.
Atmosphere: 1
Food: 1
Service: 1
Teri Avrett
Don’t go here if you are pressed for time. As I don’t fault the new hire as obviously she was still training but when she asked for assistance from a co-worker she was told NO! Not friendly, wasn’t greeted at all.
Atmosphere: 2
Food: 3
Service: 1
Michael Thomas
Been sitting here for 15 minutes since they took my money. Still waiting for 1 coffee, that’s right, just 1. I see why my wife stopped coming to this location.
Atmosphere: 1
Food: 5
Service: 1
Jennifer Swayze
They're always so friendly but always so very slow in the drive-thru.
Food: 4
Service: 3
Rizo Cleaning services
This location doesn’t say hi to people. They will look at you while making coffee and not even say I’ll be right with you! I stood in place for 10 mins. Before anyone came to service me. I Always go through the drive-through but today is my day off so I wanted to come inside.. but will never come to this location due to the lack of Customer service..
Atmosphere: 1
Service: 1
Rhys Yager
Made a mobile order plenty of time in advance, pulled up to the speaker to check in no problem. Waiting in the drive through line for 5 mins isn't bad, but when I get to the front and they hand me my food and and ask me to pull up and wait for my drinks while handing drinks to the people behind me kinda upset me. They had plenty of time to have my whole order ready before I got there, not to mention the time I was in line. Waited for a few minutes before walking in and was ignored, and they only wanted to give me only one of my drinks! They roll their eyes and go back to work at a snails pace. Everyone in the lobby talking about how they haven't even been acknowledged standing there for 10 plus minutes. Something is wrong with this place. Oh plus one of my coffees was wrong 🫠 I normally like dunkin, but instances like this are getting more common. customer service and accountability have completely gone out the window
Atmosphere: 1
Food: 1
Service: 1
Sherry S
I see so many reviews on here talking about mobile orders having to wait, employees being rude. I was there today during their busiest time, when they are packed, and they have been dealing with short staff, as i go there often, they are doing the best they can with the volume of customers. The managers Maggie and Rochelle are great and always try to smooth out any problems, they both go above and beyond. Sometimes you do have to wait, but there might be reasoning behind that. I am proud to call 833 memorial my home dunkin!
Atmosphere: 5
Food: 5
Service: 5
Allison L.
As someone who goes to Dunkin daily, this is the worst location I’ve been to. My drive thru orders are wrong more than half the time unless the manager is working, and delivery almost always comes missing items like my donut. If there was a closer Dunkin, I’d go there instead.
Atmosphere: 2
Food: 1
Service: 1
Caleb Scott
We sat in the drive through for over an hour. There was only six cars ahead of us but each on took 10-15 minutes to get through the line.
Atmosphere: 2
Food: 4
Service: 1
Emilie Mulhern
Do not place a mobile order here, let alone order here period. Waiting 30+ minutes for a mobile order as well as them forgetting that you had two drinks. Thank you for making everyone late to where they have to go because apparently it does not matter if you order in advance.
I will start by saying that I do not like to leave a bad review generally, but I have had consistent issues with sitting in line in the drive-thru for too long. Everyone is always nice, and I'm not sure what the problem is. The longest I have sat is almost 20 minutes in the drive-thru line. I have also had instances where I've been asked to pull forward because they are still working on my food and I have sat and waited for over 10 minutes. I went in to get my food and it was cold and sitting on a shelf. Usually though, the food is fresh and hot. I come here almost every week. The wait time is always the main issue.
Atmosphere: 5
Food: 4
Service: 3
Michael Goodson
Poor service my coffee wasn't even hot my breakfast sandwich wasn't complete my iced coffee didn't have no ice in it
Atmosphere: 1
Food: 1
Service: 1
sherry smith
So the reality is that service was not a five overall however I will give the three employees that showed up and tried their best a 5+. The drive thru line was long and slow. When I reached the order board, the manager was kind and apologized several times. We slowly moved to the pick up window and the young lady at the window was sweet and friendly. It was her first day at her first job and it was chaos inside. The manager had called the district manager to come in and work because workers had quit/not shown up. I felt so bad for the young woman at the window, I told her it will get better and to take a few deep breaths. She smiled and thanked me but I know she was so overwhelmed.
We waited at least 30 minutes in the drive thru but we decided to use it as a life lesson because my own son has just recently started his first job. I told him to remember how many people are impacted when you choose to quit a job with no notice or you just don’t show up. Not only is it difficult for management but also coworkers and in this case so many customers. I hope the new employee sticks it out and enjoys her first work experience and maybe becomes manager one day!
Atmosphere: 5
Food: 5
Service: 5
Alexa Keckler
Plan a minimum of 10-12min when ordering ahead. I have ordered here a dozen or more times and it’s NEVER ready when I arrive. There doesn’t seem to be a shortage of workers but they need some reorganization.
Atmosphere: 3
Food: 3
Service: 2
Lamees Alhamad
So basically we went and ordered a large not only did they give us a small when we went back she poured the drink into a large cup and refused to remake the drink 1 star.
I legit went through the drive through and it’s taken 25 minutes to get my order. Got my sandwich first and had enough time to eat it at the window. I’m still waiting on my drink as I’m typing this.
Atmosphere: 1
Food: 1
Service: 1
Don’t go here if you are pressed for time. As I don’t fault the new hire as obviously she was still training but when she asked for assistance from a co-worker she was told NO! Not friendly, wasn’t greeted at all.
Atmosphere: 2
Food: 3
Service: 1
Been sitting here for 15 minutes since they took my money. Still waiting for 1 coffee, that’s right, just 1. I see why my wife stopped coming to this location.
Atmosphere: 1
Food: 5
Service: 1
They're always so friendly but always so very slow in the drive-thru.
Food: 4
Service: 3
This location doesn’t say hi to people. They will look at you while making coffee and not even say I’ll be right with you! I stood in place for 10 mins. Before anyone came to service me. I Always go through the drive-through but today is my day off so I wanted to come inside.. but will never come to this location due to the lack of Customer service..
Atmosphere: 1
Service: 1
Made a mobile order plenty of time in advance, pulled up to the speaker to check in no problem. Waiting in the drive through line for 5 mins isn't bad, but when I get to the front and they hand me my food and and ask me to pull up and wait for my drinks while handing drinks to the people behind me kinda upset me. They had plenty of time to have my whole order ready before I got there, not to mention the time I was in line. Waited for a few minutes before walking in and was ignored, and they only wanted to give me only one of my drinks! They roll their eyes and go back to work at a snails pace. Everyone in the lobby talking about how they haven't even been acknowledged standing there for 10 plus minutes. Something is wrong with this place. Oh plus one of my coffees was wrong 🫠 I normally like dunkin, but instances like this are getting more common. customer service and accountability have completely gone out the window
Atmosphere: 1
Food: 1
Service: 1
I see so many reviews on here talking about mobile orders having to wait, employees being rude. I was there today during their busiest time, when they are packed, and they have been dealing with short staff, as i go there often, they are doing the best they can with the volume of customers. The managers Maggie and Rochelle are great and always try to smooth out any problems, they both go above and beyond. Sometimes you do have to wait, but there might be reasoning behind that. I am proud to call 833 memorial my home dunkin!
Atmosphere: 5
Food: 5
Service: 5
As someone who goes to Dunkin daily, this is the worst location I’ve been to. My drive thru orders are wrong more than half the time unless the manager is working, and delivery almost always comes missing items like my donut. If there was a closer Dunkin, I’d go there instead.
Atmosphere: 2
Food: 1
Service: 1
We sat in the drive through for over an hour. There was only six cars ahead of us but each on took 10-15 minutes to get through the line.
Atmosphere: 2
Food: 4
Service: 1
Do not place a mobile order here, let alone order here period. Waiting 30+ minutes for a mobile order as well as them forgetting that you had two drinks. Thank you for making everyone late to where they have to go because apparently it does not matter if you order in advance.
Restaurantji Recommends
I will start by saying that I do not like to leave a bad review generally, but I have had consistent issues with sitting in line in the drive-thru for too long. Everyone is always nice, and I'm not sure what the problem is. The longest I have sat is almost 20 minutes in the drive-thru line. I have also had instances where I've been asked to pull forward because they are still working on my food and I have sat and waited for over 10 minutes. I went in to get my food and it was cold and sitting on a shelf. Usually though, the food is fresh and hot. I come here almost every week. The wait time is always the main issue.
Atmosphere: 5
Food: 4
Service: 3
Poor service my coffee wasn't even hot my breakfast sandwich wasn't complete my iced coffee didn't have no ice in it
Atmosphere: 1
Food: 1
Service: 1
So the reality is that service was not a five overall however I will give the three employees that showed up and tried their best a 5+. The drive thru line was long and slow. When I reached the order board, the manager was kind and apologized several times. We slowly moved to the pick up window and the young lady at the window was sweet and friendly. It was her first day at her first job and it was chaos inside. The manager had called the district manager to come in and work because workers had quit/not shown up. I felt so bad for the young woman at the window, I told her it will get better and to take a few deep breaths. She smiled and thanked me but I know she was so overwhelmed.
We waited at least 30 minutes in the drive thru but we decided to use it as a life lesson because my own son has just recently started his first job. I told him to remember how many people are impacted when you choose to quit a job with no notice or you just don’t show up. Not only is it difficult for management but also coworkers and in this case so many customers. I hope the new employee sticks it out and enjoys her first work experience and maybe becomes manager one day!
Atmosphere: 5
Food: 5
Service: 5
Plan a minimum of 10-12min when ordering ahead. I have ordered here a dozen or more times and it’s NEVER ready when I arrive. There doesn’t seem to be a shortage of workers but they need some reorganization.
Atmosphere: 3
Food: 3
Service: 2
So basically we went and ordered a large not only did they give us a small when we went back she poured the drink into a large cup and refused to remake the drink 1 star.
Atmosphere: 1
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