I went there today and the service was horrible. The girl at the window with red hair was the worst customer service i’ve ever experienced. Honestly this Dunkin is the worst one in Murfreesboro ALL of the employees are rude and the coffee isn’t good most of the time. It’s like yall are supposed to use 2 bags of coffee but somehow always end up using 6 so the coffee tastes horrible. On top of that the food is always cold and soggy. I will be going to the New Salem Dunkin from now on out. Please fire your whole staff and just start over.
Atmosphere: 1
Food: 1
Service: 1
Mckenzie Hensel
The girls were rude, they got mad bc they couldnt hear wven though i was basically yelling it. it took 15min before I could get my drink and food I ordered.
Atmosphere: 3
Food: 3
Service: 1
Ginger Ann
Great service! We went through the drive thru and they were super friendly and very helpful! The food was fast, hot and tasty!
Atmosphere: 5
Food: 5
Service: 5
Christ Saves
This place was good at first. Now it sucks. They are always out of things and my coffee had coffee grains all in it.
Atmosphere: 3
Food: 1
Service: 4
Beep Beep
Donuts have been good the few times I went but the service is terrible, not very polite almost like they don't want to be there and can care a less about their customers on top of there's always a ridiculously long wait. New Salem location has been much better when it comes to customer service. Dunkin in general is not that great even in other states which sucks because the donuts & coffee are really good.
Atmosphere: 1
Food: 3
Service: 1
Anthony Gannon
Went through drive through and orderd .the guy that had taken our money was talking to someone else on his phone and ignored us .need to work on coustomer service .
Atmosphere: 1
Food: 4
Service: 1
melissa whalen
Not a good choice in the am if you have to be at work on time. Wrong order was given to me, had to walk in and get it corrected. Then it was wrong again. While doing this another person came in with the same issue.
Dulce Valdez
I have always consumed donuts from this chain of stores but today they really disappointed me, they did not give me the donuts that I ordered, they gave me the ones they wanted and they were still very poorly made and poorly decorated
Atmosphere: 2
Food: 1
Service: 2
Kimberly Beal
Asked manager if my bacon was ready she said she’s working on it . So 15 mins later still no bacon . So I ask another employee and she says she never got order ! Seriously terrible service!
Atmosphere: 1
Food: 1
Service: 1
mariah7soccer
Nothing is fresh anymore. The girls up front were laughing and being smart a**es. I ended up driving up not even ordering. Horrible experience
Another dunkin that can't get anything right. Order a hot coffee, try giving you iced coffee, then act like you're lying when THEY mess everything up. Slow service, kids not wanting to work... definitely not worth going to.
Atmosphere: 1
Food: 1
Service: 1
Eumelanin Travel Center LLC
On Monday, October 14, 2024 this location closed 10 minutes before the time on the door says they closed. Please follow your posted scheduled times. ?
The Truth
Good sprinkle doughnuts.
Atmosphere: 5
Food: 5
Service: 5
Evan
great coffee and donuts
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Coach Matt
I like to start my weekends with a cup of coffee and a donut for my partner and I. Jennifer and her team are always kind, fast and accurate. Best Dunkin’ doughnuts I have been to in a long time.
I went there today and the service was horrible. The girl at the window with red hair was the worst customer service i’ve ever experienced. Honestly this Dunkin is the worst one in Murfreesboro ALL of the employees are rude and the coffee isn’t good most of the time. It’s like yall are supposed to use 2 bags of coffee but somehow always end up using 6 so the coffee tastes horrible. On top of that the food is always cold and soggy. I will be going to the New Salem Dunkin from now on out. Please fire your whole staff and just start over.
Atmosphere: 1
Food: 1
Service: 1
The girls were rude, they got mad bc they couldnt hear wven though i was basically yelling it. it took 15min before I could get my drink and food I ordered.
Atmosphere: 3
Food: 3
Service: 1
Great service! We went through the drive thru and they were super friendly and very helpful! The food was fast, hot and tasty!
Atmosphere: 5
Food: 5
Service: 5
This place was good at first. Now it sucks. They are always out of things and my coffee had coffee grains all in it.
Atmosphere: 3
Food: 1
Service: 4
Donuts have been good the few times I went but the service is terrible, not very polite almost like they don't want to be there and can care a less about their customers on top of there's always a ridiculously long wait. New Salem location has been much better when it comes to customer service. Dunkin in general is not that great even in other states which sucks because the donuts & coffee are really good.
Atmosphere: 1
Food: 3
Service: 1
Went through drive through and orderd .the guy that had taken our money was talking to someone else on his phone and ignored us .need to work on coustomer service .
Atmosphere: 1
Food: 4
Service: 1
Not a good choice in the am if you have to be at work on time. Wrong order was given to me, had to walk in and get it corrected. Then it was wrong again. While doing this another person came in with the same issue.
I have always consumed donuts from this chain of stores but today they really disappointed me, they did not give me the donuts that I ordered, they gave me the ones they wanted and they were still very poorly made and poorly decorated
Atmosphere: 2
Food: 1
Service: 2
Asked manager if my bacon was ready she said she’s working on it . So 15 mins later still no bacon . So I ask another employee and she says she never got order ! Seriously terrible service!
Atmosphere: 1
Food: 1
Service: 1
Nothing is fresh anymore. The girls up front were laughing and being smart a**es. I ended up driving up not even ordering. Horrible experience
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Another dunkin that can't get anything right. Order a hot coffee, try giving you iced coffee, then act like you're lying when THEY mess everything up. Slow service, kids not wanting to work... definitely not worth going to.
Atmosphere: 1
Food: 1
Service: 1
On Monday, October 14, 2024 this location closed 10 minutes before the time on the door says they closed. Please follow your posted scheduled times. ?
Good sprinkle doughnuts.
Atmosphere: 5
Food: 5
Service: 5
great coffee and donuts
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
I like to start my weekends with a cup of coffee and a donut for my partner and I. Jennifer and her team are always kind, fast and accurate. Best Dunkin’ doughnuts I have been to in a long time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
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