This was the worst experience I had at a first watch. We received a notification that our table was ready and had a large party. We walked in less than 2 minutes after the notification and they sat down another large party at our table. We had to wait another 35 - 40 minutes for a table. They didn’t care. The manager made us wait even though the hostess acknowledged it was her mistake. The manager said we had to wait. They should have informed the party that took our table to get up since they weren’t even completely seated but appeared to know the manager. The manager was a vey unpleasant person and you think the food would have been worth the wait but it definitely wasn’t. First watch has low standards
Atmosphere: 3
Food: 1
Service: 1
Allen Ficut
Great food and staff.
Atmosphere: 5
Food: 5
Service: 5
Emma Ray
Our server, Hailey, was the absolute best. Make sure to ask for her.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tri-Fecta Scrambled Eggs Belgian Waffle and Turkey Sausage
Evan & Sarah Revoir
Upon arriving, we were told there would be a 10-15 minute wait to which we said of course and were placed on the wait list. After 35 minutes had passed I looked at the host confused as she looked back at me I already knew she had realized what I was thinking before I said anything. She came over and apologized and explained to me that customers that do online check-Ins are first priority over walk-in customers. She offered to seat us outside otherwise we would just need to continue to wait as we were now 9th in line after the originally only being a couple parties ahead of us. Makes sense right? If what was explained is in fact true that in itself is extremely puzzling and seems like a terrible business model. What kind of business prioritizes taking care of customers who check-in online over customers who are already physically in your restaurant with cash in their pockets? All of that aside, it caught me by surprise that we went from being 3rd in line when we arrived to now having 9 people in front of us waiting to be seated.So at this point I just asked to speak with the manager. She obliged and walked to the back of the restaurant to get the manager.This is where it gets good! Amado the General manager who I was graced with getting the extremely unpleasant experience of meeting stomped his happy self up to the front of the store and proceeded to bark in my face angrily at the fact I had pulled him from the cook line to bother and waste his time with this issue. This all happened in front of the employees, other customers and my daughter who was standing right next to me. I was completely baffled that this guy was acting in such a way and couldn't believe what I was experiencing was actually happening. When I say he was in my face he was close enough to me that when talking he was gesturing with his hands swinging his arms and actually managed to hit my hand. Not cool at all!This all taking place before I could even get a word out and explain what the problem was. When I finally was able to talk he told me I was lying and that the hostess was giving 30-45 minute wait times and that she didn't tell me 10-15 minutes. I looked at my daughter and she confirmed we both heard the same thing. Then he proceeds to tell me we can leave and I can contact corporate and take it up with them...So that is exactly what I will do.To be told to leave a restaurant while you stand there and have kept your composure all while someone is yelling at you in the lobby of restaurant isn't only insane it's embarrassing.I've never in my lifetime had an experience like this at any restaurant. So I'll do whatever I have to, no matter how much effort it takes, to make sure that the right people are aware they have an employee in their management acting in such a gross manner. It's totally not okay to be treated in such a way.If I was operating a business this large, especially considering First Watch is such a large well known chain I wouldn't dare allow an employee of mine to treat customers in this kind of way.
Atmosphere: 1
Food: 1
Service: 1
emily lawson
KAIA WAS AMAZING!!
Atmosphere: 5
Food: 5
Service: 5
Barbara Zook
Wonderful breakfast experience. The custard battered French toast was amazing!! Farm to table experience best I've had! Wait staff was kind to the grandkids, helpful, and courteous. Wait time from order to serving was less than 15 min and the place was packed!!!
Atmosphere: 5
Food: 5
Service: 5
Amanda
Yummy!
Atmosphere: 5
Food: 5
Service: 5
David
They forgot my bacon for my elevated egg sandwich, potatoes weren’t well done like I had asked for either. Took the food to go
Abigail Painter
The manager Luis is standing on business. I love it! When I walked in, Luis was having a conversation with a hostess saying his bussers needed to be bussing tables rather than being at the front of the store. Anyone who has worked in the restaurant industry (like me) appreciates this because it makes the servers more money which in-turn gives the bussers more tip out while keeping the customers happy. The specific busser who wears a face mask with blonde and black braids snapped back at Luis and mocked him by saying there were no tables to clean. Again, anyone who has worked in the restaurant industry knows that pre-bussing is part of being a busser and a team player. She did not pre-bus any tables while I was there. Anyway, after this interaction, I watched the busser for the rest of my time there. Luis had to flag her down again to get her on task and she had a horrible attitude doing it. She was rolling her eyes at him and walking with an attitude around the restaurant. Luis, call her Elsa and let her go. Great work Luis!! I look forward to seeing FRIENDLY faces at First Watch!
Atmosphere: 3
Food: 5
Service: 3
jay peterson
Just passing through town but wish this place was in
I am sad to give a two star review. One of the stars I am giving is for the food: 10/10. The other star I am giving is for the employees who were 10/10, all employees EXCEPT Megan. I hope no one ever experiences the poor service she provided for us. Megan, you’re bitter and should reconsider your job. Customer service is not for everyone and that is okay. When you step foot into a customer service job, it’s your duty, to ensure customer satisfaction. Whether or not you were having a bad day honestly has nothing to do with any of the people you are serving. The -3 stars are honestly for bitter ole Megan. ALSO if you aren’t putting 1000% into ensuring customer satisfaction why the hell are you even showing up to your shifts like that’s literally where all your money comes from. Please, the sense IS NOT sensing.I used to be a server, so I know there are some tables people prefer not to take bc maybe they won’t tip etc. The way she was serving us LOL You can just tell she was assuming we wouldn’t tip. I just ignored it bc that happens sometimes. She brought our meals out, didn’t bother refilling drinks, every interaction she made with us felt forced and far from genuine. When she brought our tickets out we wanted more food. When we asked for a menu she repeated with an annoyed tone: “you want the menu??” lol.. AND DO… If I was 45 minutes into my meal and asking for a menu I would get the annoyance, but we were asking for the menu 10/15 minutes into meal. Anyways, we were being respectful and didn’t even complain about her not giving us refills, but she still for some reason ended up switching with another server. The other girl came and said “if your server does not come back don’t be alarmed I am your server now.” WHICH at first I thought it’s okay now I understand why she is frustrated her shift was probably ending then we ordered more BUT NO she was still there serving and smiling with her other tables the whole time. Anyways she brought our second dishes didn’t tell us to enjoy our meals and that was the last I saw of her (hopefully). I have never had anyone back out of serving me ever. I’ve never even written a damn review in my life.Anyways, all the employees are great. Even though Bri was my server for a split second, I am happy I ordered again and was able to tip someone who deserved it. Bri was bubbly and kind, but if you get Megan, don’t expect too much. Save your tip for one of the other employees lol.Please for the sake of innocent and kind customers, let Megan go or Megan, fix your bitter attitude. You’ll get more money, and it’ll make you happy.
Atmosphere: 5
Food: 5
Service: 2
Briana Warren
Atmosphere was really good. Food was really good. Toddler approved ! Definitely will keep come back and eat here. The wait can be long but it was worth it .Kid-friendliness: Their kid menu is really good. My toddlers loved their food.
Atmosphere: 4
Food: 5
Service: 5
Brody VanDouser
This is one of the best breakfast places to go if you can't find anything to eat go here for breakfast there pancakes are delicious and and there eggs are sooo good just put there salt on them. There salt is so good. 5
Atmosphere: 4
Food: 5
Service: 5
Carter VanDouser
If you like breakfast a lot you should go here food is fabulous atmosphere is like southern barn amazing and service great ?
This was the worst experience I had at a first watch. We received a notification that our table was ready and had a large party. We walked in less than 2 minutes after the notification and they sat down another large party at our table. We had to wait another 35 - 40 minutes for a table. They didn’t care. The manager made us wait even though the hostess acknowledged it was her mistake. The manager said we had to wait. They should have informed the party that took our table to get up since they weren’t even completely seated but appeared to know the manager. The manager was a vey unpleasant person and you think the food would have been worth the wait but it definitely wasn’t. First watch has low standards
Atmosphere: 3
Food: 1
Service: 1
Great food and staff.
Atmosphere: 5
Food: 5
Service: 5
Our server, Hailey, was the absolute best. Make sure to ask for her.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tri-Fecta Scrambled Eggs Belgian Waffle and Turkey Sausage
Upon arriving, we were told there would be a 10-15 minute wait to which we said of course and were placed on the wait list. After 35 minutes had passed I looked at the host confused as she looked back at me I already knew she had realized what I was thinking before I said anything. She came over and apologized and explained to me that customers that do online check-Ins are first priority over walk-in customers. She offered to seat us outside otherwise we would just need to continue to wait as we were now 9th in line after the originally only being a couple parties ahead of us. Makes sense right? If what was explained is in fact true that in itself is extremely puzzling and seems like a terrible business model. What kind of business prioritizes taking care of customers who check-in online over customers who are already physically in your restaurant with cash in their pockets? All of that aside, it caught me by surprise that we went from being 3rd in line when we arrived to now having 9 people in front of us waiting to be seated.So at this point I just asked to speak with the manager. She obliged and walked to the back of the restaurant to get the manager.This is where it gets good! Amado the General manager who I was graced with getting the extremely unpleasant experience of meeting stomped his happy self up to the front of the store and proceeded to bark in my face angrily at the fact I had pulled him from the cook line to bother and waste his time with this issue. This all happened in front of the employees, other customers and my daughter who was standing right next to me. I was completely baffled that this guy was acting in such a way and couldn't believe what I was experiencing was actually happening. When I say he was in my face he was close enough to me that when talking he was gesturing with his hands swinging his arms and actually managed to hit my hand. Not cool at all!This all taking place before I could even get a word out and explain what the problem was. When I finally was able to talk he told me I was lying and that the hostess was giving 30-45 minute wait times and that she didn't tell me 10-15 minutes. I looked at my daughter and she confirmed we both heard the same thing. Then he proceeds to tell me we can leave and I can contact corporate and take it up with them...So that is exactly what I will do.To be told to leave a restaurant while you stand there and have kept your composure all while someone is yelling at you in the lobby of restaurant isn't only insane it's embarrassing.I've never in my lifetime had an experience like this at any restaurant. So I'll do whatever I have to, no matter how much effort it takes, to make sure that the right people are aware they have an employee in their management acting in such a gross manner. It's totally not okay to be treated in such a way.If I was operating a business this large, especially considering First Watch is such a large well known chain I wouldn't dare allow an employee of mine to treat customers in this kind of way.
Atmosphere: 1
Food: 1
Service: 1
KAIA WAS AMAZING!!
Atmosphere: 5
Food: 5
Service: 5
Wonderful breakfast experience. The custard battered French toast was amazing!! Farm to table experience best I've had! Wait staff was kind to the grandkids, helpful, and courteous. Wait time from order to serving was less than 15 min and the place was packed!!!
Atmosphere: 5
Food: 5
Service: 5
Yummy!
Atmosphere: 5
Food: 5
Service: 5
They forgot my bacon for my elevated egg sandwich, potatoes weren’t well done like I had asked for either. Took the food to go
The manager Luis is standing on business. I love it! When I walked in, Luis was having a conversation with a hostess saying his bussers needed to be bussing tables rather than being at the front of the store. Anyone who has worked in the restaurant industry (like me) appreciates this because it makes the servers more money which in-turn gives the bussers more tip out while keeping the customers happy. The specific busser who wears a face mask with blonde and black braids snapped back at Luis and mocked him by saying there were no tables to clean. Again, anyone who has worked in the restaurant industry knows that pre-bussing is part of being a busser and a team player. She did not pre-bus any tables while I was there. Anyway, after this interaction, I watched the busser for the rest of my time there. Luis had to flag her down again to get her on task and she had a horrible attitude doing it. She was rolling her eyes at him and walking with an attitude around the restaurant. Luis, call her Elsa and let her go. Great work Luis!! I look forward to seeing FRIENDLY faces at First Watch!
Atmosphere: 3
Food: 5
Service: 3
Just passing through town but wish this place was in
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Outstanding taste، quality and service.
Atmosphere: 5
Food: 5
Service: 5
I am sad to give a two star review. One of the stars I am giving is for the food: 10/10. The other star I am giving is for the employees who were 10/10, all employees EXCEPT Megan. I hope no one ever experiences the poor service she provided for us. Megan, you’re bitter and should reconsider your job. Customer service is not for everyone and that is okay. When you step foot into a customer service job, it’s your duty, to ensure customer satisfaction. Whether or not you were having a bad day honestly has nothing to do with any of the people you are serving. The -3 stars are honestly for bitter ole Megan. ALSO if you aren’t putting 1000% into ensuring customer satisfaction why the hell are you even showing up to your shifts like that’s literally where all your money comes from. Please, the sense IS NOT sensing.I used to be a server, so I know there are some tables people prefer not to take bc maybe they won’t tip etc. The way she was serving us LOL You can just tell she was assuming we wouldn’t tip. I just ignored it bc that happens sometimes. She brought our meals out, didn’t bother refilling drinks, every interaction she made with us felt forced and far from genuine. When she brought our tickets out we wanted more food. When we asked for a menu she repeated with an annoyed tone: “you want the menu??” lol.. AND DO… If I was 45 minutes into my meal and asking for a menu I would get the annoyance, but we were asking for the menu 10/15 minutes into meal. Anyways, we were being respectful and didn’t even complain about her not giving us refills, but she still for some reason ended up switching with another server. The other girl came and said “if your server does not come back don’t be alarmed I am your server now.” WHICH at first I thought it’s okay now I understand why she is frustrated her shift was probably ending then we ordered more BUT NO she was still there serving and smiling with her other tables the whole time. Anyways she brought our second dishes didn’t tell us to enjoy our meals and that was the last I saw of her (hopefully). I have never had anyone back out of serving me ever. I’ve never even written a damn review in my life.Anyways, all the employees are great. Even though Bri was my server for a split second, I am happy I ordered again and was able to tip someone who deserved it. Bri was bubbly and kind, but if you get Megan, don’t expect too much. Save your tip for one of the other employees lol.Please for the sake of innocent and kind customers, let Megan go or Megan, fix your bitter attitude. You’ll get more money, and it’ll make you happy.
Atmosphere: 5
Food: 5
Service: 2
Atmosphere was really good. Food was really good. Toddler approved ! Definitely will keep come back and eat here. The wait can be long but it was worth it .Kid-friendliness: Their kid menu is really good. My toddlers loved their food.
Atmosphere: 4
Food: 5
Service: 5
This is one of the best breakfast places to go if you can't find anything to eat go here for breakfast there pancakes are delicious and and there eggs are sooo good just put there salt on them. There salt is so good. 5
Atmosphere: 4
Food: 5
Service: 5
If you like breakfast a lot you should go here food is fabulous atmosphere is like southern barn amazing and service great ?
Atmosphere: 4
Food: 5
Service: 5