Went through the drive thru, actually impressed with the quality of the food. Service was a little slow but we had a large order.
Food: 5
Service: 4
Farm Boy
Homeless using the store, bathroom etc. sad, food blah, fries old , burger cold
Atmosphere: 1
Food: 2
Service: 2
traci west
Just left the drive thru and tried to order a happy meal using the app, to get $1.50 off. I gave code for the $1.50 off and was told it didn’t work but the app refreshed as she told me. She asked for me to refresh, so I do and gave her a new number. I was charged full price. I asked if she captured the discount and was told I the new number was just collecting points. I was asked to pull up and manager could apply $1.50 discount. I get to the window, no one told the first window the issue and had to repeat the story and ask to have the manager called over. Darrell the store manager comes to the window and I share the saga for the third time. He says what was entered is the earning points code. Which I say ok, but I gave the discount code first and show him my app where it says I have to wait 13 minutes to reuse the discount code. The screen shows I just have the discount code. I was asking to have the $1.50 discount applied and that’s all. It was definitely the apps issue. However, he “just saying”, “what’s showing” and “let me tell you” and couldn’t see the forest for the trees. I said I think we’re both right but he kept telling me his side. Never tried to empathize or listen to what I was saying. All I was asking for was the discount, no big deal. He was snippy, frustrated and unhelpful. I finally asked him if he could apply the discount or not. That’s all I needed. I didn’t need to keep going through the story. He finally did and gave me a blessed day and started to tell me what a nice person I was. I wouldn’t mind if he couldn’t do it but just say it. Don’t try and question my integrity of what I did a drive thru window. If it was a training opportunity, it would be how to make someone feel small, disenchant a customer. I hate that he’s feeling he’s been treated poorly bc he was asked to do some work and help a customer. He doesn’t understand that he could have been accommodating, see that we could both be right and there’s a technical issue. Sometimes it’s easier to be snarky and argue with someone than just show up for someone. Darrell , you have a blessed day! ☀️
Atmosphere: 2
Food: 4
Service: 1
Angela Sendelbach
My granddaughter didn't get what she ordered. Unfortunately, we were already gone and weren't able to return. If so, I know McDonald's would make it right. They normally do.
Food: 5
Service: 1
Kayla Adams
So how are we supposed to call when our orders are wrong? Phone does not seem to work EVER. I just want to know how a mistake like this can happen. I ordered a burger for my kid, no pickles, onions, ketchup, mustard, only cheese, patty and bun and they still put pickle, onion, ketchup and mustard and added Mac sauce? I went back and checked my app, no where to I say add Mac sauce anywhere. This is sad because when I go to get food and come back home, I do not want to come back McDonald's needs to make it an option in the app, to report when your order is wrong. I have NOT YET ever been able to get in touch with anyone when my order is wrong.
Amber Wylie
Every thing was great
Atmosphere: 5
Food: 5
Service: 5
jim belli
Terrible service. Rude.
Service: 1
Brian Ford
It was great totally a five star McDonald's
Kate S
I asked for one thing, extra salt on the fries. Literally just gave me fries with no salt at all. And took forever for 4 nuggets and a fry.
Fredrick Mason
Place an order and the guy refuse to make my food saying they close it’s 10:55 pm and they close at 11:00 pm, a sorry lazy work is what he is
Waited in line for about 10 minutes. Then I decided that I wasn't going to be waited on, so I left and drove thru the drive thru. Don't go on Saturday morning if you need to get fast service.
Atmosphere: 4
Food: 4
Service: 4
Brooke Key
👍👍👍👍
Addison Eifert
They messed up our order in the drive thru. We went in to fix it and it was still wrong. Then they were talking about us behind the counter instead of just communicating to us what to do. And nobody speaks clear English so it was just a mess all the way around. Never again.
Atmosphere: 1
Food: 1
Service: 1
crixmorgan
Very very pissed off right now. I never blast anyone on here, but to mess up a simple food order in drive-thru, is just obscene. Ordered a plain double cheeseburger, fries and drink. Get home and the sandwich was anything but plain. I have never had to check this location. Has always been right. I know my 9 bucks is a drop in the bucket for ya, but that was the last 9 you'll get from me.
Went through the drive thru, actually impressed with the quality of the food. Service was a little slow but we had a large order.
Food: 5
Service: 4
Homeless using the store, bathroom etc. sad, food blah, fries old , burger cold
Atmosphere: 1
Food: 2
Service: 2
Just left the drive thru and tried to order a happy meal using the app, to get $1.50 off. I gave code for the $1.50 off and was told it didn’t work but the app refreshed as she told me. She asked for me to refresh, so I do and gave her a new number. I was charged full price. I asked if she captured the discount and was told I the new number was just collecting points. I was asked to pull up and manager could apply $1.50 discount. I get to the window, no one told the first window the issue and had to repeat the story and ask to have the manager called over. Darrell the store manager comes to the window and I share the saga for the third time. He says what was entered is the earning points code. Which I say ok, but I gave the discount code first and show him my app where it says I have to wait 13 minutes to reuse the discount code. The screen shows I just have the discount code. I was asking to have the $1.50 discount applied and that’s all. It was definitely the apps issue. However, he “just saying”, “what’s showing” and “let me tell you” and couldn’t see the forest for the trees. I said I think we’re both right but he kept telling me his side. Never tried to empathize or listen to what I was saying. All I was asking for was the discount, no big deal. He was snippy, frustrated and unhelpful. I finally asked him if he could apply the discount or not. That’s all I needed. I didn’t need to keep going through the story. He finally did and gave me a blessed day and started to tell me what a nice person I was. I wouldn’t mind if he couldn’t do it but just say it. Don’t try and question my integrity of what I did a drive thru window. If it was a training opportunity, it would be how to make someone feel small, disenchant a customer. I hate that he’s feeling he’s been treated poorly bc he was asked to do some work and help a customer. He doesn’t understand that he could have been accommodating, see that we could both be right and there’s a technical issue. Sometimes it’s easier to be snarky and argue with someone than just show up for someone.
Darrell , you have a blessed day! ☀️
Atmosphere: 2
Food: 4
Service: 1
My granddaughter didn't get what she ordered. Unfortunately, we were already gone and weren't able to return. If so, I know McDonald's would make it right. They normally do.
Food: 5
Service: 1
So how are we supposed to call when our orders are wrong? Phone does not seem to work EVER. I just want to know how a mistake like this can happen. I ordered a burger for my kid, no pickles, onions, ketchup, mustard, only cheese, patty and bun and they still put pickle, onion, ketchup and mustard and added Mac sauce? I went back and checked my app, no where to I say add Mac sauce anywhere. This is sad because when I go to get food and come back home, I do not want to come back McDonald's needs to make it an option in the app, to report when your order is wrong. I have NOT YET ever been able to get in touch with anyone when my order is wrong.
Every thing was great
Atmosphere: 5
Food: 5
Service: 5
Terrible service. Rude.
Service: 1
It was great totally a five star McDonald's
I asked for one thing, extra salt on the fries. Literally just gave me fries with no salt at all. And took forever for 4 nuggets and a fry.
Place an order and the guy refuse to make my food saying they close it’s 10:55 pm and they close at 11:00 pm, a sorry lazy work is what he is
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great food!
Atmosphere: 5
Food: 5
Service: 5
Waited in line for about 10 minutes. Then I decided that I wasn't going to be waited on, so I left and drove thru the drive thru. Don't go on Saturday morning if you need to get fast service.
Atmosphere: 4
Food: 4
Service: 4
👍👍👍👍
They messed up our order in the drive thru. We went in to fix it and it was still wrong. Then they were talking about us behind the counter instead of just communicating to us what to do. And nobody speaks clear English so it was just a mess all the way around. Never again.
Atmosphere: 1
Food: 1
Service: 1
Very very pissed off right now. I never blast anyone on here, but to mess up a simple food order in drive-thru, is just obscene. Ordered a plain double cheeseburger, fries and drink. Get home and the sandwich was anything but plain. I have never had to check this location. Has always been right. I know my 9 bucks is a drop in the bucket for ya, but that was the last 9 you'll get from me.
Food: 1
Service: 1
Recommended dishes: Cheeseburger
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