We were in Panda Express last week. We had three different people to feed. One which doesn't like the vegetables in the noodles. This particular day the vegetables out numbered the noodles 3 to 1. However, Dustin was on it. He showed us all the noodles were on the bottom on the bowl. He carefully extracted noodles and kept out the vegetables. At home it was a complete success. Dustin your thorough thoughtful customer service was kind and exceptional. Thank You.
Atmosphere: 4
Food: 4
Service: 5
CamperJohn
Great food and service
Atmosphere: 5
Food: 5
Service: 5
Khlo L
I rarely get to enjoy the food. I like the flavor & the way it tastes. However the past two times I’ve went it gave me food poisoning. I knew something was up w how dry it was.. it seemed old. It messed me up bad.
Atmosphere: 5
Food: 2
Service: 5
Josh Underhill
The Hot Orange Chicken was so good here and we got fresh chow mein so one of the best Panda meals I’ve ever had. Line was quick and workers were nice.
Atmosphere: 5
Food: 5
Service: 5
Tylan Alford
This one and its employees don’t know customer service. Don’t waste your time and go to a different location.
Atmosphere: 1
Food: 3
Service: 1
Adam J. Howard
I don't normally leave one star reviews. This place has changed. I don't know if it's new management or staffing or what, but the crew here is not in it for the customer. We came here for a modest family get together and had to plead with the kitchen staff to fix a simple problem with our order. I had to step in and help my sister in law, and they had to bring someone out to argue with me. We used to come here in part because of the great service we used to receive, but I don't recognize any of the staff here anymore. What's the point in eating out if the restaurant staff makes you feel like a fool?
Atmosphere: 3
Food: 3
Service: 1
kelley graham
They could care less if you are standing to order and no tea and told cashier/ server and she looked at me , like I was a thorn in her side . Horrible customer service ….
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Orange Chicken
Maleah Eaves
LEFT OUT A WHOLE ENTREE ON MY MEAL. TRIED TO CALL MULTIPLE TIMES...
Came to add I went back to confront the situation after calling the last two days. I was never given a receipt. I showed my bank statement and the panda app showing the total I paid and the locations address. Manager still did not give me the entrée I purchased.
Food: 1
Maryann Prater
Terrible customer service, my husband picked up our to go order and it was wrong. I call to complain and I was upset and the manager told me I was being rude and did not appreciate the way I was speaking with her. I was told that everyone has their limit and I crossed hers. I was upset but was not using foul language or yelling loud. Just a normal response to getting the wrong order. We will not be back to this Panda again.
Food: 3
Service: 1
Tara Benham
If I could give less than 1 star I would. To start I didn't get what I paid for but that is the least of my concerns. The utensil holder had multiple hairs in in, I informed staff and asked for to go utensils. No one ever went over to clean out the utensil holder. The food I did get was out of temp, and clearly had been sitting longer than it should have been. The sodas tasted off as well, they probably have not been cleaned properly. Neither my husband or I finished the meal. I addressed the issues with the manager, who didnt bother to come to my table, i had to get up and go to her. She told me she would talk to her staff and then clean it herself. I told her she should clean it first before any other customers were exposed then address her staff. She offered refund and replacement. I took neither but told her I would be reporting to the health department which I did immediately upon leaving. I worked over 15 years as a kitchen manager in various locations and this place is not up to health department standards. I honestly felt sick to my stomach after leaving. The manager was less than knowledgeable about food safety procedures, she was polite. That dose not make up for the lack of effort on her job to properly manage the restaurant.
It's ok. The good was on par but not better. The staff have a lot they could learn but were not offensive. Tried very hard to sell us some juices which we did buy. Couldn't operate the register which was frustrating.
Atmosphere: 3
Food: 3
Service: 3
Mel Bee
The food has been terrible my last three visits. The honey sesame chicken is always soggy, they're always out of stuff, the noodles are dry and the teriyaki chicken taste and smells a little spoiled
Atmosphere: 4
Food: 1
Service: 4
Emma Grace Mathews
We have never had a bad experience here, and we come often. Tonight we came in to get an order to go, and the people who gathered our food together were GREAT, as usual. We were walking to the register to check out.. and that’s where we were met with Zoey. To say it in the nicest way possible, she needs a job that does not involve interaction with people. It’s obvious she does not want to be here. And smiling and giving good customer service seems to be the biggest inconvenience for her. She ruined our experience here for sure
Atmosphere: 5
Food: 5
Service: 1
Cameron S
Have come to this location several times recently and they have forgotten to put my soy sauce/s&s sauce everytime. I will get the silverware and sometimes the napkins but never my sauces. The foods always great though thankfully, otherwise it’s more worth it to go to the other side of town to the other panda locations.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cream Cheese Rangoon, Orange Chicken, Plate, Bowl, Fried Rice, Apple Pie Roll, Chow Mein
Jennifer Schwaeber
The best customer service I’ve had anywhere in a long time. Emily and Miriam deserve a raise!! They made our night.
We were in Panda Express last week. We had three different people to feed. One which doesn't like the vegetables in the noodles. This particular day the vegetables out numbered the noodles 3 to 1. However, Dustin was on it. He showed us all the noodles were on the bottom on the bowl. He carefully extracted noodles and kept out the vegetables. At home it was a complete success. Dustin your thorough thoughtful customer service was kind and exceptional. Thank You.
Atmosphere: 4
Food: 4
Service: 5
Great food and service
Atmosphere: 5
Food: 5
Service: 5
I rarely get to enjoy the food. I like the flavor & the way it tastes. However the past two times I’ve went it gave me food poisoning. I knew something was up w how dry it was.. it seemed old. It messed me up bad.
Atmosphere: 5
Food: 2
Service: 5
The Hot Orange Chicken was so good here and we got fresh chow mein so one of the best Panda meals I’ve ever had. Line was quick and workers were nice.
Atmosphere: 5
Food: 5
Service: 5
This one and its employees don’t know customer service. Don’t waste your time and go to a different location.
Atmosphere: 1
Food: 3
Service: 1
I don't normally leave one star reviews. This place has changed. I don't know if it's new management or staffing or what, but the crew here is not in it for the customer. We came here for a modest family get together and had to plead with the kitchen staff to fix a simple problem with our order. I had to step in and help my sister in law, and they had to bring someone out to argue with me. We used to come here in part because of the great service we used to receive, but I don't recognize any of the staff here anymore. What's the point in eating out if the restaurant staff makes you feel like a fool?
Atmosphere: 3
Food: 3
Service: 1
They could care less if you are standing to order and no tea and told cashier/ server and she looked at me , like I was a thorn in her side . Horrible customer service ….
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Orange Chicken
LEFT OUT A WHOLE ENTREE ON MY MEAL. TRIED TO CALL MULTIPLE TIMES...
Came to add I went back to confront the situation after calling the last two days. I was never given a receipt. I showed my bank statement and the panda app showing the total I paid and the locations address. Manager still did not give me the entrée I purchased.
Food: 1
Terrible customer service, my husband picked up our to go order and it was wrong. I call to complain and I was upset and the manager told me I was being rude and did not appreciate the way I was speaking with her. I was told that everyone has their limit and I crossed hers. I was upset but was not using foul language or yelling loud. Just a normal response to getting the wrong order. We will not be back to this Panda again.
Food: 3
Service: 1
If I could give less than 1 star I would. To start I didn't get what I paid for but that is the least of my concerns. The utensil holder had multiple hairs in in, I informed staff and asked for to go utensils. No one ever went over to clean out the utensil holder. The food I did get was out of temp, and clearly had been sitting longer than it should have been. The sodas tasted off as well, they probably have not been cleaned properly. Neither my husband or I finished the meal. I addressed the issues with the manager, who didnt bother to come to my table, i had to get up and go to her. She told me she would talk to her staff and then clean it herself. I told her she should clean it first before any other customers were exposed then address her staff. She offered refund and replacement. I took neither but told her I would be reporting to the health department which I did immediately upon leaving. I worked over 15 years as a kitchen manager in various locations and this place is not up to health department standards. I honestly felt sick to my stomach after leaving. The manager was less than knowledgeable about food safety procedures, she was polite. That dose not make up for the lack of effort on her job to properly manage the restaurant.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It's ok. The good was on par but not better. The staff have a lot they could learn but were not offensive. Tried very hard to sell us some juices which we did buy. Couldn't operate the register which was frustrating.
Atmosphere: 3
Food: 3
Service: 3
The food has been terrible my last three visits. The honey sesame chicken is always soggy, they're always out of stuff, the noodles are dry and the teriyaki chicken taste and smells a little spoiled
Atmosphere: 4
Food: 1
Service: 4
We have never had a bad experience here, and we come often. Tonight we came in to get an order to go, and the people who gathered our food together were GREAT, as usual. We were walking to the register to check out.. and that’s where we were met with Zoey. To say it in the nicest way possible, she needs a job that does not involve interaction with people. It’s obvious she does not want to be here. And smiling and giving good customer service seems to be the biggest inconvenience for her. She ruined our experience here for sure
Atmosphere: 5
Food: 5
Service: 1
Have come to this location several times recently and they have forgotten to put my soy sauce/s&s sauce everytime. I will get the silverware and sometimes the napkins but never my sauces. The foods always great though thankfully, otherwise it’s more worth it to go to the other side of town to the other panda locations.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cream Cheese Rangoon, Orange Chicken, Plate, Bowl, Fried Rice, Apple Pie Roll, Chow Mein
The best customer service I’ve had anywhere in a long time. Emily and Miriam deserve a raise!! They made our night.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cream Cheese Rangoon, Orange Chicken
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