Constantly out of souffles and just about any other breakfast. The people there are rude in the food. When I do receive it is usually lukewarm or cold. Do yourself a favor and go to the one on Old Fort parkway
Atmosphere: 1
Food: 1
Service: 1
Andrew Dale
This location is the cleanest Panera Bread that I’ve ever been to. Dakota and Keisha showed us great kindness and hospitality in our visit today. I definitely will continue to come back.
Atmosphere: 5
Food: 5
Service: 5
Kelsey Ware
I typically go to the Panera on Old Fort because it’s closer, but yesterday I went to this one. The food was about the same, and cleanliness was the same, but customer service was far better than the Old Fort Panera. Wendell came around what seemed like every 30 minutes to ask each customer how they were doing, if they needed anything, or could he help them in any way. He greeted every customer that came in and sat down. He offered and picked up customer’s dishes from tables and took them where they belonged. He was a truly kind person and a breath of fresh air. Even though it’s slightly farther away, I’ll come back to this one every time!
Atmosphere: 5
Food: 5
Service: 5
Madison Fellows
Staff is always kind here and place is always clean. The service can be slow at times but that is kind of anywhere, but they always have great customer service!
Atmosphere: 5
Food: 5
Service: 5
Larry Shelton
Worse sandwich I've ever had. Bread had to have been 2 weeks old. Could not even bite into it. My dog even spot it out. Last time I ever order from there. The lettuce was brown and gross. They should close it down. Will call health department tomorrow.
Atmosphere: 1
Food: 1
Service: 1
Russell Barnes
The East side of our city is and has been a poor example of the Panera restaurants we have visited for several years and today it was worse....NEVER GOING BACK.
Atmosphere: 2
Food: 1
Service: 2
Liz Campbell
Usually have good service. I picked up a soda from the drive-thru but realized after I had pulled away in my car, that the soda I ordered tasted watery and didn't have the right amount of syrup. Due to the heavy traffic and me trying to continue my job of delivering for Uber Eats, I wasn't able to return for awhile to get a new drink made.
Atmosphere: 4
Food: 4
Service: 3
Jasmine Huntsman
I’m sad that I came here and got my pick 2 meal with a green goddess salad and a broccoli cheddar soup. The soup was great and so was my bread, but I couldn’t enjoy my salad like I wished because it had no dressing and I do want to add that the red onions looked old and pale. I wish I realized the mistake before I arrived at work.
Atmosphere: 3
Food: 2
Service: 3
Sarah B
I was hesitant to come because of the reviews, but I had a good experience. My sandwich was good, chocolate croissant filled with an appropriate amount (usually places under-fill them and it just tastes like bread). No they did not forget anything. The girl serving me was very friendly and service was fast. If you come at rush hour when there’s 15 customers, only 2 employees and everyone is trying to order all at once, then of course there’s gonna be a wait. I came at 10 AM, 1 person in front of me, and I got out in less than 5 minutes. It’s just like any other place.
Atmosphere: 4
Food: 4
Service: 5
Southern Crypto
3rd time our take out order has been wrong. Salads are missing chicken, missing soup in our family meal and a missing sandwich. We won’t be back. 3 strikes, you’re out!
I normally get my food relatively quick in the drive thru but today I witnessed a lady in front of me wait at least 10 minutes at the window. I don’t think she ever got her food as I never saw the window open. She drives off and I pull up, all I got was a bowl of soup. I waited at the window for 5+ minutes without being acknowledged and saw at least 5 employees inside. A lady even walked near the window and saw me but did not greet me or even say something like “I’ll be with you in just a minute”. I drove off without my soup, I’m sick and I don’t have time to sit in an exhaust filled drive through for 10+ minutes for a bowl of premade soup. Ended up going to Kroger to get soup from their deli.
Atmosphere: 1
Food: 3
Service: 1
Andrew Scrugham
The staff are dedicated to their craft. The food came out great. This location is well managed and clean. Love it!
Atmosphere: 5
Food: 5
Service: 5
Francoise Kahler Rundall
Not consistent with product. Ordered a bakers dozen of bagels and 8 of the bagels they put in the box were flat like slices of bread. They should have never been served. They did not rise properly and came out flat. Very disappointing. The other items I ordered were great though!
Rick Willison
I ordered the sandwich/soup combo on door dash. I got my half sandwich but didn’t get my soup at all. I only have two things on my order and you couldn’t get it right. Foods good…service and accuracy sucks!
Food: 4
Service: 1
Chris Finley
My order has never felt this dead. Drinks were water down to the point i couldn’t even taste it. Both of the sandwiches barely had any taste or flavor to it. Pretty sure the Med Veggie sandwich i got didn’t even have the dressing on it nor was the bread made properly. Both of my soups were lacking in flavor and being warm. And to keep in mind i had gotten this same order previously from the Panera Bread off of Old Fort Pkwy and was way happier with how it came out compared to this one. I also was in the drive thru line waiting for 20mins. This is just sad.
Constantly out of souffles and just about any other breakfast. The people there are rude in the food. When I do receive it is usually lukewarm or cold. Do yourself a favor and go to the one on Old Fort parkway
Atmosphere: 1
Food: 1
Service: 1
This location is the cleanest Panera Bread that I’ve ever been to. Dakota and Keisha showed us great kindness and hospitality in our visit today. I definitely will continue to come back.
Atmosphere: 5
Food: 5
Service: 5
I typically go to the Panera on Old Fort because it’s closer, but yesterday I went to this one. The food was about the same, and cleanliness was the same, but customer service was far better than the Old Fort Panera. Wendell came around what seemed like every 30 minutes to ask each customer how they were doing, if they needed anything, or could he help them in any way. He greeted every customer that came in and sat down. He offered and picked up customer’s dishes from tables and took them where they belonged. He was a truly kind person and a breath of fresh air. Even though it’s slightly farther away, I’ll come back to this one every time!
Atmosphere: 5
Food: 5
Service: 5
Staff is always kind here and place is always clean. The service can be slow at times but that is kind of anywhere, but they always have great customer service!
Atmosphere: 5
Food: 5
Service: 5
Worse sandwich I've ever had. Bread had to have been 2 weeks old. Could not even bite into it. My dog even spot it out. Last time I ever order from there. The lettuce was brown and gross. They should close it down. Will call health department tomorrow.
Atmosphere: 1
Food: 1
Service: 1
The East side of our city is and has been a poor example of the Panera restaurants we have visited for several years and today it was worse....NEVER GOING BACK.
Atmosphere: 2
Food: 1
Service: 2
Usually have good service. I picked up a soda from the drive-thru but realized after I had pulled away in my car, that the soda I ordered tasted watery and didn't have the right amount of syrup. Due to the heavy traffic and me trying to continue my job of delivering for Uber Eats, I wasn't able to return for awhile to get a new drink made.
Atmosphere: 4
Food: 4
Service: 3
I’m sad that I came here and got my pick 2 meal with a green goddess salad and a broccoli cheddar soup. The soup was great and so was my bread, but I couldn’t enjoy my salad like I wished because it had no dressing and I do want to add that the red onions looked old and pale. I wish I realized the mistake before I arrived at work.
Atmosphere: 3
Food: 2
Service: 3
I was hesitant to come because of the reviews, but I had a good experience. My sandwich was good, chocolate croissant filled with an appropriate amount (usually places under-fill them and it just tastes like bread). No they did not forget anything. The girl serving me was very friendly and service was fast. If you come at rush hour when there’s 15 customers, only 2 employees and everyone is trying to order all at once, then of course there’s gonna be a wait. I came at 10 AM, 1 person in front of me, and I got out in less than 5 minutes. It’s just like any other place.
Atmosphere: 4
Food: 4
Service: 5
3rd time our take out order has been wrong. Salads are missing chicken, missing soup in our family meal and a missing sandwich. We won’t be back. 3 strikes, you’re out!
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
I normally get my food relatively quick in the drive thru but today I witnessed a lady in front of me wait at least 10 minutes at the window. I don’t think she ever got her food as I never saw the window open. She drives off and I pull up, all I got was a bowl of soup. I waited at the window for 5+ minutes without being acknowledged and saw at least 5 employees inside. A lady even walked near the window and saw me but did not greet me or even say something like “I’ll be with you in just a minute”. I drove off without my soup, I’m sick and I don’t have time to sit in an exhaust filled drive through for 10+ minutes for a bowl of premade soup. Ended up going to Kroger to get soup from their deli.
Atmosphere: 1
Food: 3
Service: 1
The staff are dedicated to their craft. The food came out great. This location is well managed and clean. Love it!
Atmosphere: 5
Food: 5
Service: 5
Not consistent with product. Ordered a bakers dozen of bagels and 8 of the bagels they put in the box were flat like slices of bread. They should have never been served. They did not rise properly and came out flat. Very disappointing. The other items I ordered were great though!
I ordered the sandwich/soup combo on door dash. I got my half sandwich but didn’t get my soup at all. I only have two things on my order and you couldn’t get it right. Foods good…service and accuracy sucks!
Food: 4
Service: 1
My order has never felt this dead. Drinks were water down to the point i couldn’t even taste it. Both of the sandwiches barely had any taste or flavor to it. Pretty sure the Med Veggie sandwich i got didn’t even have the dressing on it nor was the bread made properly. Both of my soups were lacking in flavor and being warm. And to keep in mind i had gotten this same order previously from the Panera Bread off of Old Fort Pkwy and was way happier with how it came out compared to this one. I also was in the drive thru line waiting for 20mins. This is just sad.
Food: 2
Service: 2
Loading...