Penn Station East Coast Subs

For the prices this places charges, their management should be so embarrassed. I ordered food online and the girl at the front didn’t even know it existed even though the one guy (who seemed to be the only one who knew what he was doing) said it’s right behind you. Then I waited for fried and when I got them the cup was literally only filled up half way. This place used to be one of those places where the fries spilled out into the bag. Went back in to get more and the guy working shook his head, immediately seeing the issue. The lady at the register had her headphones in and was on the phone with someone and talking to them while customers were standing right in front of her. While waiting for my fries, which were ready at this point and the guy who was actually working had to run over and get the for me because the girl stopped everything she was doing to take a phone order. This place used to be great. I will never return.

Atmosphere: 2

Food: 2

Service: 1

Lindsey and Silas were great! Awesome service. Love it. Food was delish. And above and beyond in service. Highly recommend

Atmosphere: 5

Food: 5

Service: 5

Always delicious and fast. Fries are made fresh and are some of the best in town. It is in a prime location heading towards the avenue with a smoothie place next door.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Teriyaki

Ordered online for pickup. First of all don’t!! Run! Over $35 for one sandwich in an order of fries expected extra meat, cheese options, and a double order fries do not do not go to this location. Do not order from this restaurant and do not order from yelp. Food was cold disgusting and certainly not worth $35 does this look like a $35 sandwich to you? No cheese, no extra meat. No onions or banana peppers. Horrible! Manager Caleb willing to remake. Ug, this is after I’m already home, pleas. Fries cold and end pieces yuck do not go here

Food: 1

Service: 1

Great for a quick and easy lunch or snack.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Sub

every table was filthy, floors sticky filled with straw paper, dr pepper doesn't work and stingy cheesesteak this location officially hit rock bottom, just shut it down and let someone run an actual establishment.

Terrible experience. Ordered sandwiches and they were delivered but one with nothing on it. I called and they said it was a customizable option on the site, which is fine....except no one there thought it was strange that someone ordered bread for $15.

I called and the manager said there was nothing he could do and could not elevate my phone call to the general manager. Then proceeded to put the phone down and ignore me until I finally hung up.

Worst customer service experience ever. Fries were soggy but flavor was ok.

Atmosphere: 1

Food: 1

Service: 1

Overly fun and gracious staff! Makes a place! Definitely recommend! And the fries are great 👍

Atmosphere: 5

Food: 5

Service: 5

Rating: 1 star

I have to say, this was one of the most uncomfortable dining experiences we've ever had. While the subs were fresh, the manager completely ruined it for us. She was incredibly rude, condescending, and pushy, not only toward me and my family but also toward her staff. You could see the tension among the employees. They clearly weren't happy with the way she was treating them, and it made the whole atmosphere awkward. We were really hoping to enjoy our meal, but the manager's behavior left such a bad taste that we won’t be coming back. Definitely not worth it.

Atmosphere: 1

Food: 3

Service: 1

This is how my food was given to me. All topping everywhere but inside the sandwich. Literally a whole mess. Very dissapointed and wish I never wasted money on this.

Food: 1

I really liked the hot subs, and there was a great deal of selection. I got the veggie artichoke sub and it was super delicious. The menu makes out like their lemonade is special, and it's certainly not bad, but it's not a great deal. It is a little less sweet than usual lemonade, and I liked that.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Sub, Cheesesteak

I got a turkey sandwich with several toppings on it for pick up. There is hardly any turkey, the tomato is missing, barely any lettuce, & only 2 pickle chips?? It’s a sloppy mess honestly. There were 3 employees there and no one else in the store so that’s really disappointing they can’t make a proper sandwich. A waste of money and now I need a proper lunch. I will not be returning.

Food: 1

Service: 1

Team was awesome from the moment I opened the front door. Food was exactly what I wanted and those cookies are wonderful! ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheesesteak

We recently stopped by Penn Station on our way home from out of town and had an absolutely fantastic experience! Aiden and Silas were the perfect hosts, providing top-notch customer service that truly made our visit stand out. The food was, of course, incredible, but it was their warm and welcoming demeanor that left us feeling like valued guests. We're so impressed with the entire experience and would highly recommend Penn Station to anyone traveling through the area. Five stars isn't enough - we'd give them ten stars if we could!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheesesteak

Ordered thru dd, the food was wrong, ingredients were missing, added on one sub. Drinks had no flavor and the lemonade tasted like pledge. Almost $100 order wasted. Don't recommend them or doordash

Food: 2