Allow me to start off by saying that the promotional tie-in with the Nashville Predators has introduced me to your great tasting food. Even though this store is close to my home, I have favored other chain sub sandwich stores. The tie in for a free sandwich has gotten me interested in making this a more regular stop.Today's visit was less than satisfying in terms of service and was also very much inconsistent with my several previous visits. I shall explain.For some reason today, I had problems with the on-line ordering to get my free sub. I tried ordering the free food, with extra meat, cheese and a drink. When I mentioned this to the lady at the register, she showed zero sympathy and cut me off with a comment, "You'll just have to keep trying. I don't know anything about that. Next!" I realize it was a busy time, but wouldn't it have been nice to say something encouraging or refer me to a manager? I guess not.So I got my beverage and started my wait for my food. Over a dozen people passed in front of me and picked up their order. I politely asked about my order and indicated I had been waiting a while. The crew looked for my food and then announced that my order had not been activated yet. They said it would be another 25 minutes before it could be activated.At this point, again, trying to be polite, I said that I had been a regular customer and every previous time, I was treated differently. Whenever I placed an on-line order while standing at the register, I was told that the website gives a ridiculously long wait time, and that they would get on it right away. Service was prompt and polite in those previous experiences. Today, i was told that I have to wait because, "It is not fair to all the other customers". There were no other customers waiting for food. Was it fair to make me wait another 25 minutes?Explaining the inconsistency in service, I was told, "We have noted that every other time you have been here, you have asked to have your order right away." This is false. Every other time, I was OFFERED the expedited service. I also wonder what the lady meant when she said, "We have noted..." Is there a file on me that I do not know about?I would love to continue getting the free food, of course and partially accept that paying customers deserve better treatment. I would also like to bring in more business. However, if this level of treatment continues, I will pass even on the free food tie in with the Predators.
john yandall
Staff was friendly and attentive.The cheesesteak was excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Grill Cheesesteak, Fresh-Cut Fries
Caleb Dyson
Love the subs and fries are good but a $7 large fries is barely shareable with two people
Danny Wood
Very good sub sandwiches. The fries are fresh cut and are great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub, Fresh-Cut Fries
Joseph Wesmiller
I love Penn Station, The people are always friendly and attentive to the customers (ME). They get your Food pretty fast and it's always really good. Thumbs up from Me. Thanks
Atmosphere: 5
Food: 5
Service: 5
Britny C.
I have been coming here for years and today just topped the cake. The prices here are already high for a sub place. I have always just paid because it was always so good and never was skimmed on meat. My photo speaks for itself. This is ridiculous. The amount of meat on here belongs on a kids sub not a regular. I'll stick with the medical center spot.
Bob Rush
It's a chain sandwich but the cheesesteak sandwich doesn't disappoint. Try it with fries and their lemonade.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Cheesesteak, Fresh-Cut Fries
Candyce Roberson
Oh bad. Very bad. Nothing good about it. Won’t be back. Fries were very undercooked. We ordered 6 sandwiches and nothing was great.
It was 91 degrees in there in the lobby. Imagine what it's registering in the kitchen. The air is broken and they have people working like that. They have condiments out so I hope no one gets sick. It was so hot the cookies on the counter were melted. Despicable way to treat the employees. You should be closed until the air is fixed.
Mandy Olson
Food and service was fantastic! I felt sorry for the employees though because it was miserably hot inside.
Atmosphere: 1
Food: 5
Service: 5
Kevin Krahenbuhl
This was quite delicious but wow was it expensive. That's the reason for the low rating, I didn't expect to spend over $20 for lunch. The food, a cheese steak, was delicious, the fries too. But for the price this isn't the place for me.So, if you don't mind paying quite a bit, I absolutely recommend it. If you're interested in a cheaper lunch, I'd go elsewhere.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Sub, Fresh
David Vaught
Workers are being forced to work in 90 degree plus heat without working air conditioning. How does anyone eat in here during the summer. Unsafe working conditions, owner should be ashamed.
Atmosphere: 1
Louis Palmer
The crew there are amazing, and Myranda, the manager, does a fantastic job of making customers feel welcome!Dietary restrictions: Had it open faced because of no bread due to glutin allergies.
good taste but small size & expensive sandwich’
Atmosphere: 4
Food: 4
Service: 4
Prices are
Atmosphere: 3
Food: 4
Service: 4
Allow me to start off by saying that the promotional tie-in with the Nashville Predators has introduced me to your great tasting food. Even though this store is close to my home, I have favored other chain sub sandwich stores. The tie in for a free sandwich has gotten me interested in making this a more regular stop.Today's visit was less than satisfying in terms of service and was also very much inconsistent with my several previous visits. I shall explain.For some reason today, I had problems with the on-line ordering to get my free sub. I tried ordering the free food, with extra meat, cheese and a drink. When I mentioned this to the lady at the register, she showed zero sympathy and cut me off with a comment, "You'll just have to keep trying. I don't know anything about that. Next!" I realize it was a busy time, but wouldn't it have been nice to say something encouraging or refer me to a manager? I guess not.So I got my beverage and started my wait for my food. Over a dozen people passed in front of me and picked up their order. I politely asked about my order and indicated I had been waiting a while. The crew looked for my food and then announced that my order had not been activated yet. They said it would be another 25 minutes before it could be activated.At this point, again, trying to be polite, I said that I had been a regular customer and every previous time, I was treated differently. Whenever I placed an on-line order while standing at the register, I was told that the website gives a ridiculously long wait time, and that they would get on it right away. Service was prompt and polite in those previous experiences. Today, i was told that I have to wait because, "It is not fair to all the other customers". There were no other customers waiting for food. Was it fair to make me wait another 25 minutes?Explaining the inconsistency in service, I was told, "We have noted that every other time you have been here, you have asked to have your order right away." This is false. Every other time, I was OFFERED the expedited service. I also wonder what the lady meant when she said, "We have noted..." Is there a file on me that I do not know about?I would love to continue getting the free food, of course and partially accept that paying customers deserve better treatment. I would also like to bring in more business. However, if this level of treatment continues, I will pass even on the free food tie in with the Predators.
Staff was friendly and attentive.The cheesesteak was excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Grill Cheesesteak, Fresh-Cut Fries
Love the subs and fries are good but a $7 large fries is barely shareable with two people
Very good sub sandwiches. The fries are fresh cut and are great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub, Fresh-Cut Fries
I love Penn Station, The people are always friendly and attentive to the customers (ME). They get your Food pretty fast and it's always really good. Thumbs up from Me. Thanks
Atmosphere: 5
Food: 5
Service: 5
I have been coming here for years and today just topped the cake. The prices here are already high for a sub place. I have always just paid because it was always so good and never was skimmed on meat. My photo speaks for itself. This is ridiculous. The amount of meat on here belongs on a kids sub not a regular. I'll stick with the medical center spot.
It's a chain sandwich but the cheesesteak sandwich doesn't disappoint. Try it with fries and their lemonade.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Cheesesteak, Fresh-Cut Fries
Oh bad. Very bad. Nothing good about it. Won’t be back. Fries were very undercooked. We ordered 6 sandwiches and nothing was great.
Restaurantji Recommends
It was 91 degrees in there in the lobby. Imagine what it's registering in the kitchen. The air is broken and they have people working like that. They have condiments out so I hope no one gets sick. It was so hot the cookies on the counter were melted. Despicable way to treat the employees. You should be closed until the air is fixed.
Food and service was fantastic! I felt sorry for the employees though because it was miserably hot inside.
Atmosphere: 1
Food: 5
Service: 5
This was quite delicious but wow was it expensive. That's the reason for the low rating, I didn't expect to spend over $20 for lunch. The food, a cheese steak, was delicious, the fries too. But for the price this isn't the place for me.So, if you don't mind paying quite a bit, I absolutely recommend it. If you're interested in a cheaper lunch, I'd go elsewhere.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Sub, Fresh
Workers are being forced to work in 90 degree plus heat without working air conditioning. How does anyone eat in here during the summer. Unsafe working conditions, owner should be ashamed.
Atmosphere: 1
The crew there are amazing, and Myranda, the manager, does a fantastic job of making customers feel welcome!Dietary restrictions: Had it open faced because of no bread due to glutin allergies.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub, Turkey Bacon Ranch, Cheesesteak, Fresh