I start every single day at Starbucks. Never gets old!!
Thomas Petersen
This location consistently delivers a great experience. The staff is always friendly and efficient, making every visit pleasant. The coffee is expertly prepared, and the atmosphere is inviting and comfortable. I appreciate the cleanliness and the attention to detail. It's a perfect spot to relax or catch up with friends.
Madona Yacoub
I’ve never experienced such poor customer service. While sitting in the store and ordering from our phones, an employee approached us in a rude and condescending manner, asking if we planned to buy something just because we were sitting there. I’ve been to many Starbucks locations, but I’ve never encountered such behavior. The staff seemed to stare at us initially, and it was very uncomfortable. I will not be returning to this location. The attitude was disrespectful and unprofessional.
Casey S
I left a review for this location 6 years ago. Unfortunately, it is time to update. This review is for the location specifically, not for Starbucks as a company.
Our experience has recently started to decline at this location, and today, I learned why. The new store manager, Emily, seems more focused on nickel-and-diming customers for every inch of customization, rather than upholding Starbucks’ true mission of fostering positive connections.
I’ve been ordering a customized drink here for years—4 shots of espresso shaken with 2 pumps of white mocha, paying the increased price despite not receiving the full pump amount. I’ve never had an issue with this arrangement, even as prices have gone up. Customization has always been a personally valued part of the Starbucks experience.
But today, the drive-thru barista entered the order differently, charging me an extra dollar for an Iced Shaken Espresso, which includes milk and syrup I don’t get. When my husband questioned this change, the barista explained that I’d now be charged for the “shaken” part, because of the additional labor involved. She said this started today and that the manager could explain further at the window.
When we got to the window, the manager introduced herself to long-time customers by informing us that from now on, shaking my drink would result in an additional charge to support the extra labor of shaking. As a former Starbucks employee with over seven years of experience including management, I was honestly shocked by this. I value customization and I’m happy to pay for it, but this felt like a step backward in terms of customer experience.
Rather than offering to make the drink as usual today, the manager suggested I contact corporate for clarification. I did, and was reassured that there should be no additional charge for having my drink shaken.
What’s especially disappointing is that this isn’t just about an extra dollar—it’s about the culture Starbucks has long prided itself on. Where has it gone? My husband and I have spent thousands of dollars here over the years, and it’s disheartening to feel like we are just another transaction. The store manager does not even know our name and we visit this location 3 days per week on average. But she does know that she wants to charge me more.
If there is one thing I would like to leave with you, Store Manager, it is what I use to tell my team everyday : “You will change the day of every customer who walks through your door or drives through your drive-thru. It’s up to you and your team how you change it.”
On a positive note, we decided to drive to a nearby location. The barista (who happened to be covering from the Fortress location) recognized us, greeted us by name, and took our order right away - the way it has always been. No up charge for shaking my drink. What a refreshing experience after the frustration at Fortress.
I sincerely hope this feedback helps improve the experience for future customers at Fortress.
No need to reply with the link to customer service - you can find my case under CS12311101
Judah Prieskorn
You are not allowed to sit in Starbucks anymore unless you order something. Nothing against the people at this location but this is the dumbest rule any corporate body has ever made. The whole purpose of Starbucks was to provide more than coffee; to provide a certain understated vibe that would relax people and allow them to focus. It literally made the coffee shop a place of hangout rather than just grab and go. I highly suggest NOT enforcing this rule.
H C
Update: I won’t go to your page. I’ll reply here. It’s honestly ridiculous that you’re asking me how to improve. The bare minimum for any store is to get orders right and treat customers with respect. Your employee has repeatedly given me the wrong drink and even rolled his eyes at my child. Instead of giving a generic response, how about actually addressing the issue and ensuring your staff do their jobs properly?
Can this store’s employee (a tall person with very thick bangs covering half of his face) be more serious about his job? This is not the first time he has gotten my order wrong! I just ordered a Frappuccino, and he gave me the wrong drink again!
Previously, I brought my child to this store, and this same employee even rolled his eyes at my three-year-old kid! Which is extremely rude and unacceptable behavior! Please pay attention to your staff’s attitude and professionalism!
first last
My hats off to am employee Who went over to a guy who is sitting literally all morning and all day alone at a table on his computer without purchasing one drink. She went over and said you can’t sit here all day without a purchase and the guy was actually like complaining how rude and this is not fair and that he bought a drink on another day. This is the problem there’s so many people that just sit there all day they think this is their home it’s pretty sad why don’t you go to your own home you don’t look homeless so why are you sitting there. These people think this is their office they go on their phones and you can hear every word they say because they speak so loudly I mean it’s just almost unbelievable on how horrible people are and their behavior and their rudeness and their lack of common decency is completely out of control. People need to get a better life and they need to stop abusing Starbucks. Starbucks should give you a code on your receipt that allows the Internet to work for 30 minutes and then it shuts it off. People who actually want to sit at a table and have something to drink many times can’t get a table because of these vagrants to just sit and abuse the system. My hats off to Starbucks telling these people to leave.
Rossana R
Love it
Marlana Wolff
Thanks for reminding me that I need to start making my own coffee......
Drew Prez
Posting this 20 mins after i ordered but the drink i ordered for my girlfriend came out great but when I got home I realized my cup felt light and I haven't even taken a sip yet . Paid for a grande and I'm guessing they gave me the serving size of a tall? Not looking for a free drink or replacement just wanted to inform the establishment i don't want other people getting less than what they paid for.
I used to love this place because they always got my order right. Today we stayed for an hour or two and while we were there some people came in with a very big dog. And stayed. My husband asked the manager about it and she said that they absolutely didn’t allow dogs, but didn’t do anything about it. So, Starbucks, we can ALL bring our dogs? I wonder what it would have been like if all the people seated had brought their dogs. Seems a little unfair to reward the people who break the rules and punish the people who follow them. BTW - the dog owners were not even considerate of other customers. But I won’t bore you with their idiocy.
Laken Copeland
Abbie Jones provided amazing service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemonade
Daniel dao
Good place , beautiful design
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Apple Mango
Beautiful design at this location .
Atmosphere: 5
Food: 4
Service: 5
Hope Rees
Worst starbucks location in murfreesboro. Laken is the most rude employee here. She made my friend pay for a refill that should’ve been free. She didn’t make me pay for a refill so I’m confused why the standards are different for everyone. If your going to a starbucks, the church street location or south Rutherford employees have better staff. I would like the manager to speak with me
I start every single day at Starbucks. Never gets old!!
This location consistently delivers a great experience. The staff is always friendly and efficient, making every visit pleasant. The coffee is expertly prepared, and the atmosphere is inviting and comfortable. I appreciate the cleanliness and the attention to detail. It's a perfect spot to relax or catch up with friends.
I’ve never experienced such poor customer service. While sitting in the store and ordering from our phones, an employee approached us in a rude and condescending manner, asking if we planned to buy something just because we were sitting there. I’ve been to many Starbucks locations, but I’ve never encountered such behavior. The staff seemed to stare at us initially, and it was very uncomfortable. I will not be returning to this location. The attitude was disrespectful and unprofessional.
I left a review for this location 6 years ago. Unfortunately, it is time to update. This review is for the location specifically, not for Starbucks as a company.
Our experience has recently started to decline at this location, and today, I learned why. The new store manager, Emily, seems more focused on nickel-and-diming customers for every inch of customization, rather than upholding Starbucks’ true mission of fostering positive connections.
I’ve been ordering a customized drink here for years—4 shots of espresso shaken with 2 pumps of white mocha, paying the increased price despite not receiving the full pump amount. I’ve never had an issue with this arrangement, even as prices have gone up. Customization has always been a personally valued part of the Starbucks experience.
But today, the drive-thru barista entered the order differently, charging me an extra dollar for an Iced Shaken Espresso, which includes milk and syrup I don’t get. When my husband questioned this change, the barista explained that I’d now be charged for the “shaken” part, because of the additional labor involved. She said this started today and that the manager could explain further at the window.
When we got to the window, the manager introduced herself to long-time customers by informing us that from now on, shaking my drink would result in an additional charge to support the extra labor of shaking. As a former Starbucks employee with over seven years of experience including management, I was honestly shocked by this. I value customization and I’m happy to pay for it, but this felt like a step backward in terms of customer experience.
Rather than offering to make the drink as usual today, the manager suggested I contact corporate for clarification. I did, and was reassured that there should be no additional charge for having my drink shaken.
What’s especially disappointing is that this isn’t just about an extra dollar—it’s about the culture Starbucks has long prided itself on. Where has it gone? My husband and I have spent thousands of dollars here over the years, and it’s disheartening to feel like we are just another transaction. The store manager does not even know our name and we visit this location 3 days per week on average. But she does know that she wants to charge me more.
If there is one thing I would like to leave with you, Store Manager, it is what I use to tell my team everyday : “You will change the day of every customer who walks through your door or drives through your drive-thru. It’s up to you and your team how you change it.”
On a positive note, we decided to drive to a nearby location. The barista (who happened to be covering from the Fortress location) recognized us, greeted us by name, and took our order right away - the way it has always been. No up charge for shaking my drink. What a refreshing experience after the frustration at Fortress.
I sincerely hope this feedback helps improve the experience for future customers at Fortress.
No need to reply with the link to customer service - you can find my case under CS12311101
You are not allowed to sit in Starbucks anymore unless you order something. Nothing against the people at this location but this is the dumbest rule any corporate body has ever made. The whole purpose of Starbucks was to provide more than coffee; to provide a certain understated vibe that would relax people and allow them to focus. It literally made the coffee shop a place of hangout rather than just grab and go. I highly suggest NOT enforcing this rule.
Update:
I won’t go to your page. I’ll reply here. It’s honestly ridiculous that you’re asking me how to improve. The bare minimum for any store is to get orders right and treat customers with respect. Your employee has repeatedly given me the wrong drink and even rolled his eyes at my child. Instead of giving a generic response, how about actually addressing the issue and ensuring your staff do their jobs properly?
Can this store’s employee (a tall person with very thick bangs covering half of his face) be more serious about his job? This is not the first time he has gotten my order wrong! I just ordered a Frappuccino, and he gave me the wrong drink again!
Previously, I brought my child to this store, and this same employee even rolled his eyes at my three-year-old kid! Which is extremely rude and unacceptable behavior! Please pay attention to your staff’s attitude and professionalism!
My hats off to am employee Who went over to a guy who is sitting literally all morning and all day alone at a table on his computer without purchasing one drink. She went over and said you can’t sit here all day without a purchase and the guy was actually like complaining how rude and this is not fair and that he bought a drink on another day. This is the problem there’s so many people that just sit there all day they think this is their home it’s pretty sad why don’t you go to your own home you don’t look homeless so why are you sitting there. These people think this is their office they go on their phones and you can hear every word they say because they speak so loudly I mean it’s just almost unbelievable on how horrible people are and their behavior and their rudeness and their lack of common decency is completely out of control. People need to get a better life and they need to stop abusing Starbucks. Starbucks should give you a code on your receipt that allows the Internet to work for 30 minutes and then it shuts it off. People who actually want to sit at a table and have something to drink many times can’t get a table because of these vagrants to just sit and abuse the system. My hats off to Starbucks telling these people to leave.
Love it
Thanks for reminding me that I need to start making my own coffee......
Posting this 20 mins after i ordered but the drink i ordered for my girlfriend came out great but when I got home I realized my cup felt light and I haven't even taken a sip yet . Paid for a grande and I'm guessing they gave me the serving size of a tall? Not looking for a free drink or replacement just wanted to inform the establishment i don't want other people getting less than what they paid for.
Restaurantji Recommends
I used to love this place because they always got my order right. Today we stayed for an hour or two and while we were there some people came in with a very big dog. And stayed. My husband asked the manager about it and she said that they absolutely didn’t allow dogs, but didn’t do anything about it. So, Starbucks, we can ALL bring our dogs? I wonder what it would have been like if all the people seated had brought their dogs. Seems a little unfair to reward the people who break the rules and punish the people who follow them. BTW - the dog owners were not even considerate of other customers. But I won’t bore you with their idiocy.
Abbie Jones provided amazing service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemonade
Good place , beautiful design
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Beautiful design at this location .
Atmosphere: 5
Food: 4
Service: 5
Worst starbucks location in murfreesboro. Laken is the most rude employee here. She made my friend pay for a refill that should’ve been free. She didn’t make me pay for a refill so I’m confused why the standards are different for everyone. If your going to a starbucks, the church street location or south Rutherford employees have better staff. I would like the manager to speak with me
Atmosphere: 1
Food: 1
Service: 1
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