This is the by far best Starbucks I have EVER been to. The employees are always so kind and hardworking! I have been coming here for a few weeks and have been elated with my service each time. I always get different drinks and they are spot on every single time. I love this store and cannot wait to continue to come!!
Atmosphere: 5
Food: 5
Service: 5
Victoria Swinehart
I visit this location at least four times a week and always receive wonderful service. Employees are very friendly!! Unfortunately today I ordered through the drive thru and only had cash to pay with after using what’s left of my Starbucks gift cards on the app. Specifically a 100$ bill. The employee working the drive thru said it would be a couple mins for change. Then she called over I guess a lady in charge or manager on duty. I told her I’m trying to pay for my order with cash. She continued to tell me that she can’t give change for a 100$ bill. They only keep fives and ones in their drawer and that she would have to give me rolls of change. Therefore I left without receiving my order and wasted what was left of my gift card. Very disappointed with the customer service. Maybe they should make changes to where it’s card only if they cannot accept cash.
Atmosphere: 5
Food: 5
Service: 1
Ritesh Patel
Typical Starbucks. Atmosphere and seating area are better than most locations. I recommend for short coffee meetings
Atmosphere: 5
Food: 5
Service: 5
Mohib Alfaraj
would like to extend my sincere gratitude to Alex for his exceptional service during my visit . His professionalism, kindness, and attention to detail truly stood out. Alex demonstrated remarkable courtesy and made the entire experience both comfortable and enjoyable. I genuinely appreciate his dedication and the warm hospitality he provided. Thank you, Alex, for representing Starbucks with such excellence. Your outstanding service is truly commendable
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Owens
This Starbucks is by far the best Starbucks I've ever frequented. The staff is friendly and always makes sure I get exactly what I'm looking for. The ambience inside is wonderful; very clean and coffeehouse vibes centered. The quality of my food and drink is always great, which unfortunately makes it that much easier for me to spend more of my money here. The people here are my favorite part of visiting this Starbucks, though. Their positivity, smiles, and kind words make me feel like I'm home every time.
Atmosphere: 5
Food: 5
Service: 5
Hannah Hughes
Absolutely never go inside to order coffee thinking it will be faster!!!!! I waited for 25 minutes on a white mocha that I didn’t even get bc I had to cancel the order to be able to get to where I was going.
Service: 1
Dustin Stumbo
Best service of any Starbucks I’ve ever been to. Fast, friendly and efficient. This place needs to hold a seminar on how other Starbucks should run their stores.
Atmosphere: 5
Food: 5
Service: 5
Emily S
They work hard and fast, especially for a high traffic location. My drinks are always great and the baristas are kind and helpful. Remember, be patient to your barista and know there’s always more to the job than just coffee. Remember to tip your barista too!
Atmosphere: 5
Food: 5
Service: 5
Lady E '
I ordered a venti Mango Dragonfruit Refresher and it has no taste.
Atmosphere: 2
Food: 2
Service: 3
Kathy Morris
Had the most horrible experience ever I do not recommend
I start every single day at Starbucks. Never gets old!!
Atmosphere: 5
Food: 5
Service: 5
Thomas Petersen
This location consistently delivers a great experience. The staff is always friendly and efficient, making every visit pleasant. The coffee is expertly prepared, and the atmosphere is inviting and comfortable. I appreciate the cleanliness and the attention to detail. It's a perfect spot to relax or catch up with friends.
Madona Yacoub
I’ve never experienced such poor customer service. While sitting in the store and ordering from our phones, an employee approached us in a rude and condescending manner, asking if we planned to buy something just because we were sitting there. I’ve been to many Starbucks locations, but I’ve never encountered such behavior. The staff seemed to stare at us initially, and it was very uncomfortable. I will not be returning to this location. The attitude was disrespectful and unprofessional.
Casey S
I left a review for this location 6 years ago. Unfortunately, it is time to update. This review is for the location specifically, not for Starbucks as a company.
Our experience has recently started to decline at this location, and today, I learned why. The new store manager, Emily, seems more focused on nickel-and-diming customers for every inch of customization, rather than upholding Starbucks’ true mission of fostering positive connections.
I’ve been ordering a customized drink here for years—4 shots of espresso shaken with 2 pumps of white mocha, paying the increased price despite not receiving the full pump amount. I’ve never had an issue with this arrangement, even as prices have gone up. Customization has always been a personally valued part of the Starbucks experience.
But today, the drive-thru barista entered the order differently, charging me an extra dollar for an Iced Shaken Espresso, which includes milk and syrup I don’t get. When my husband questioned this change, the barista explained that I’d now be charged for the “shaken” part, because of the additional labor involved. She said this started today and that the manager could explain further at the window.
When we got to the window, the manager introduced herself to long-time customers by informing us that from now on, shaking my drink would result in an additional charge to support the extra labor of shaking. As a former Starbucks employee with over seven years of experience including management, I was honestly shocked by this. I value customization and I’m happy to pay for it, but this felt like a step backward in terms of customer experience.
Rather than offering to make the drink as usual today, the manager suggested I contact corporate for clarification. I did, and was reassured that there should be no additional charge for having my drink shaken.
What’s especially disappointing is that this isn’t just about an extra dollar—it’s about the culture Starbucks has long prided itself on. Where has it gone? My husband and I have spent thousands of dollars here over the years, and it’s disheartening to feel like we are just another transaction. The store manager does not even know our name and we visit this location 3 days per week on average. But she does know that she wants to charge me more.
If there is one thing I would like to leave with you, Store Manager, it is what I use to tell my team everyday : “You will change the day of every customer who walks through your door or drives through your drive-thru. It’s up to you and your team how you change it.”
On a positive note, we decided to drive to a nearby location. The barista (who happened to be covering from the Fortress location) recognized us, greeted us by name, and took our order right away - the way it has always been. No up charge for shaking my drink. What a refreshing experience after the frustration at Fortress.
I sincerely hope this feedback helps improve the experience for future customers at Fortress.
No need to reply with the link to customer service - you can find my case under CS12311101
This is the by far best Starbucks I have EVER been to. The employees are always so kind and hardworking! I have been coming here for a few weeks and have been elated with my service each time. I always get different drinks and they are spot on every single time. I love this store and cannot wait to continue to come!!
Atmosphere: 5
Food: 5
Service: 5
I visit this location at least four times a week and always receive wonderful service. Employees are very friendly!! Unfortunately today I ordered through the drive thru and only had cash to pay with after using what’s left of my Starbucks gift cards on the app. Specifically a 100$ bill. The employee working the drive thru said it would be a couple mins for change. Then she called over I guess a lady in charge or manager on duty. I told her I’m trying to pay for my order with cash. She continued to tell me that she can’t give change for a 100$ bill. They only keep fives and ones in their drawer and that she would have to give me rolls of change. Therefore I left without receiving my order and wasted what was left of my gift card. Very disappointed with the customer service. Maybe they should make changes to where it’s card only if they cannot accept cash.
Atmosphere: 5
Food: 5
Service: 1
Typical Starbucks. Atmosphere and seating area are better than most locations. I recommend for short coffee meetings
Atmosphere: 5
Food: 5
Service: 5
would like to extend my sincere gratitude to Alex for his exceptional service during my visit . His professionalism, kindness, and attention to detail truly stood out. Alex demonstrated remarkable courtesy and made the entire experience both comfortable and enjoyable. I genuinely appreciate his dedication and the warm hospitality he provided. Thank you, Alex, for representing Starbucks with such excellence. Your outstanding service is truly commendable
Atmosphere: 5
Food: 5
Service: 5
This Starbucks is by far the best Starbucks I've ever frequented. The staff is friendly and always makes sure I get exactly what I'm looking for. The ambience inside is wonderful; very clean and coffeehouse vibes centered. The quality of my food and drink is always great, which unfortunately makes it that much easier for me to spend more of my money here.
The people here are my favorite part of visiting this Starbucks, though. Their positivity, smiles, and kind words make me feel like I'm home every time.
Atmosphere: 5
Food: 5
Service: 5
Absolutely never go inside to order coffee thinking it will be faster!!!!! I waited for 25 minutes on a white mocha that I didn’t even get bc I had to cancel the order to be able to get to where I was going.
Service: 1
Best service of any Starbucks I’ve ever been to. Fast, friendly and efficient. This place needs to hold a seminar on how other Starbucks should run their stores.
Atmosphere: 5
Food: 5
Service: 5
They work hard and fast, especially for a high traffic location. My drinks are always great and the baristas are kind and helpful. Remember, be patient to your barista and know there’s always more to the job than just coffee. Remember to tip your barista too!
Atmosphere: 5
Food: 5
Service: 5
I ordered a venti Mango Dragonfruit Refresher and it has no taste.
Atmosphere: 2
Food: 2
Service: 3
Had the most horrible experience ever I do not recommend
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Loved this location. Very friendly staff too.
Atmosphere: 5
Service: 5
I start every single day at Starbucks. Never gets old!!
Atmosphere: 5
Food: 5
Service: 5
This location consistently delivers a great experience. The staff is always friendly and efficient, making every visit pleasant. The coffee is expertly prepared, and the atmosphere is inviting and comfortable. I appreciate the cleanliness and the attention to detail. It's a perfect spot to relax or catch up with friends.
I’ve never experienced such poor customer service. While sitting in the store and ordering from our phones, an employee approached us in a rude and condescending manner, asking if we planned to buy something just because we were sitting there. I’ve been to many Starbucks locations, but I’ve never encountered such behavior. The staff seemed to stare at us initially, and it was very uncomfortable. I will not be returning to this location. The attitude was disrespectful and unprofessional.
I left a review for this location 6 years ago. Unfortunately, it is time to update. This review is for the location specifically, not for Starbucks as a company.
Our experience has recently started to decline at this location, and today, I learned why. The new store manager, Emily, seems more focused on nickel-and-diming customers for every inch of customization, rather than upholding Starbucks’ true mission of fostering positive connections.
I’ve been ordering a customized drink here for years—4 shots of espresso shaken with 2 pumps of white mocha, paying the increased price despite not receiving the full pump amount. I’ve never had an issue with this arrangement, even as prices have gone up. Customization has always been a personally valued part of the Starbucks experience.
But today, the drive-thru barista entered the order differently, charging me an extra dollar for an Iced Shaken Espresso, which includes milk and syrup I don’t get. When my husband questioned this change, the barista explained that I’d now be charged for the “shaken” part, because of the additional labor involved. She said this started today and that the manager could explain further at the window.
When we got to the window, the manager introduced herself to long-time customers by informing us that from now on, shaking my drink would result in an additional charge to support the extra labor of shaking. As a former Starbucks employee with over seven years of experience including management, I was honestly shocked by this. I value customization and I’m happy to pay for it, but this felt like a step backward in terms of customer experience.
Rather than offering to make the drink as usual today, the manager suggested I contact corporate for clarification. I did, and was reassured that there should be no additional charge for having my drink shaken.
What’s especially disappointing is that this isn’t just about an extra dollar—it’s about the culture Starbucks has long prided itself on. Where has it gone? My husband and I have spent thousands of dollars here over the years, and it’s disheartening to feel like we are just another transaction. The store manager does not even know our name and we visit this location 3 days per week on average. But she does know that she wants to charge me more.
If there is one thing I would like to leave with you, Store Manager, it is what I use to tell my team everyday : “You will change the day of every customer who walks through your door or drives through your drive-thru. It’s up to you and your team how you change it.”
On a positive note, we decided to drive to a nearby location. The barista (who happened to be covering from the Fortress location) recognized us, greeted us by name, and took our order right away - the way it has always been. No up charge for shaking my drink. What a refreshing experience after the frustration at Fortress.
I sincerely hope this feedback helps improve the experience for future customers at Fortress.
No need to reply with the link to customer service - you can find my case under CS12311101
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