Kroger Marketplace

The return policy is way too strict. I tried to make a simple exchange with a receipt, and I was rejected. It was only for $7, and I have spent thousands at this store over the years. Just on principle, I won't be shopping at this store anymore.

The Good: Clean, well lit, delicious sushi, fantastic bakery.

The Bad: Self checkout is wildly sub optimal, repeatedly necessitating staff assistance. Prices are very hit or miss.

Produce isn't as good as Food City, but it's good.

Awful store! Rude employees, advertised items not in stock, dirty, customer service desk not open. It just keeps going downhill. They don’t even deserve one star.
Update 7/24, still dirty and poorly stocked, worse than during the pandemic. I guess Kroger just doesn’t care.

Store was extremely clean, staff helpful.

Terrible experience today picking up my instacart order. It took them an hour to bring out my order even though when I arrived, there was only 4 cars before me. They kept bringing out orders for cars that arrived after me. After 20 minutes, I called to let them know that I hadn't been given my order, and that at least 8 cars that arrived after me were given their order. They said they'd bring it out as soon as possible. After that, they gave out 8 more orders!!! Then I called the store manager, and within a few minutes, my order was brought out. When I got home, I called the store manager again (erica), who explained that they are judged on quality based on the Kroger orders and instacart is moved to the back of the line and given out of order, but agreed that waiting an hour was unacceptable. I told her that policy doesn't seem fair at all, and that I shouldn't be put to the back of the line just because I used instacart. She really didn't seem to care too much even though she said she did see how long I waited, so she said she knew I was telling the truth. This is an extremely unfair policy and an hour of my time was wasted just to pick up an order, and nobody, including the store manager, really seemed to care at all. Extremely poor customer service, and if the manager really doesn't care, then it's easy to see why the rest of the employees don't care either. Time to start shopping at food city. Kroger has turned too "corporate" and don't offer the service and care that food city offers.

Can’t shop here without getting a headache from all the employees cigarette smoke near the front entrance.

For the second time in three months, the damned cart I was pushing stopped abruptly as I left the store. I have arthritic wrist and I don't appreciate the reminder. Both times I got the "we don't know why they do that" excuse from store staff. I know why; third-world worthless technology implemented by morons. They would have better loss control if they went back to checkers and baggers instead of four folks standing around gossiping.

I went to Kroger today, June 24 of 2024 to get my boyfriend a cake and it was a cookie cake and when I went in I just wanted a little simple writing on there and I went to the bakery and asked if she could do it, she told me to pick one of the cakes I did. I walked over. I showed her what I wanted on the cookie cake. It wasn’t much it literally could’ve took her about five minutes, but the girl who wrote on my cake she was nice and very sweet. Oh, there was this old lady who also worked in the bakery section and I was showing I was showing the young girl my design. The lady was like oh we don’t do we don’t decorate cakes, honey, and the girl was like oh it’s OK. I can do it. It’s like it’s not that bad. It’s just like a little bit of writing on it on a cake, and like we do to her that decorators, but the fact is that the old lady was not even the one who was supposed to decorate my cake the young girl was and she said that she could do it. It wasn’t a big design. It wasn’t even really a design at all. It was just a little writing on a cake that was very simple. That could’ve been literally done five minutes, but the fact that there is employees there are that are pressuring other employees not to do something for Customer , and especially doing it right in front of my face where I can see is just plain disrespectful, unprofessional uncalled for and just honestly ignorant and I really just don’t appreciate that Kroger has this face up for their bakery because it’s looking like she runs it over there or something if she’s telling everybody what to do so I definitely won’t be coming back to Kroger‘s definitely going to FoodCity next time Because I will not be going through that ignorant and disrespect ever again when all I wanted was to get a cake for my boyfriend on his birthday.

They have closed down most lanes and made them self checkout. Tonight there were approximately 20 people in line behind me as most of the self checkout lanes went down. This is getting ridiculous, hire more people and stop with the self checkouts!

All has changed in the store

Got some great deals
Am very happy with my purchases and the service received.

No Krogers fault but something should be done about solicitors blocking the pathways and street. I was trying to hurry in and out for something quickly before work and the pathway to the door was jammed up and the street was half blocked by the dog food vendor's van. It was not easy to navigate and I decided to cross the street and walk on the otherside to avoid the salesman. The traffic jam created by the van made it harder to get in and out than necessary. If I see that again I'm going somewhere else from now on. Besides that the Krogers had great prices on large packs of cut and washed veggies ready for snacking and the prices on the Kroger brand dressings were great especially for the quality of the product. If only the parking lot and walkways weren't so jammed up needlessly. There has got to be a better way to organize the vendors stands and parking situation.

Helpful department staff, excellent service, and clean facility!

This store was always busy but speedy to checkout. Produce was always fresh and shelves were stocked