I be careful using your McDonald’s app here because they be ripping you guys. What should have been a free happy meal wasn’t they still charging me because of a soda as they said i should have picked up a juice or milk when i just went to another McDonalds and it was free with a lager cup of soda no extra charges so if you want to use your free stuff here don’t bother.
Pablo Vidro
Food is good and the service in this one is pretty fast
Atmosphere: 5
Food: 5
Service: 5
Jajaja
Says 24 hours but if you come at an odd time of day you're more likely to get the employees standing outside talking over actually doing any work. Everytime I've shown up after 12 with my boyfriend we've gotten horrible service, so I figured Id do the employees a favour and let everyone know this place is BARELY 24 hours in practice and it's not worth coming here, which really sucks for people who are night owls since there's not many good late night options in oak ridge
One time when we came here, we put in a mobile order and showed up to the restaurant only five minutes after putting it in. We waited at the blacked out screens for 45 minutes before deciding to just cancel the order and just leave, only to find tbe employees were standing outside talking and smoking cigarettes the whole time
We tried giving this place another chance, we showed up earlier than last time at about 1 am, food wasn't remotely fresh and we didn't even get everything. We ordered the big Mac pack which comes with two burgers, two fries, a 20 piece chicken nugget and we also got two drinks to go with it. All we got were our drinks, one burger, the nuggets and one thing of fries. The burger? Cold. The fries were practically RAW they felt so hard to chew, and we didnt even get the other burger or thing of fries. We go back through the drive thru because they had the lobby closed, it takes us 20 minutes to finally get to speak to someone and we explain that our food was cold and we didn't get all of it anyways. They tried to CHARGE US for the food they never gave us in the first place, which they tried ro get away with because we put in a mobile order and they didnt give us our receipt for it
This location should have never switched to 24 hours because the workers clearly cant handle it and some of them are showing up in their pajamas as well, and it sucks to waste your money not knowing you arent going to get what you paid for, so I don't plan on coming to this spot anymore and I dont think others should either ESPECIALLY at night time
The food only gets a 3 stars because the Mcflurry makes me feel like I'm ascending to a higher state of being and other items are okay when they're fresh and not RAW
Atmosphere: 2
Food: 3
Service: 1
zachary ellis
Messed order up and food tasted horrible, maybe an actual manager needs to night shift, coming from a person in management this is sad!!!!
Atmosphere: 1
Food: 1
Service: 1
Jeffry Williams
Really slow at 2:48 am in the morning is ridiculous people have to work this McDonalds is a joke anymore. And employees just stand around doing nothing. Just uncalled for. I’m sorry to say this but should not take 25 to 20 minutes to get an order.
Atmosphere: 2
Food: 2
Service: 1
Ashley Babygurl
Went thru drive thru good was fresh and hot
Atmosphere: 5
Food: 5
Service: 5
Michael Jones
Waste of time. They care more about drive thru than someone standing in front of a register for over ten mins with without so much as a “bright with you”. Clearly the employees can’t handle the workload. Thanks.
Atmosphere: 1
Food: 1
Service: 1
Jessie Crabtree
I went to drive thru and of all people the boss at this McDonald's threatened to drop my food on the ground and was cussing at me then I call up there and and got hung up on so will never get my money again
Atmosphere: 1
Food: 1
Service: 1
Matthew Byrge
Service was great. Food was great. Just had to order from memory because this location doesn’t disappoint with their menu screens being blacked out. 🙄
Atmosphere: 1
Food: 5
Service: 5
Michael Shawn Phillips
It was good. Served in a timely manner. Place was clean and the employees friendly and helpful. I frequent this restaurant because it's always been a suitable place to eat with good friendly clean staff
24 hours.. my ass. Waited 20 minutes, in the morning.. 10 cars in line, Nobody is moving. I get to the window for my food. It looked like they where having a party in there. Food was cold.
Atmosphere: 1
Food: 1
Service: 1
Lucy Stockdale
I ordered in the app and my husband went to pick up the order due to me having a migraine. We live 4 minutes from here. He came back with fries that tasted like they were made 2 days ago. Soggy, ice cold, and not even fry texture anymore. I actually gagged after eating one they were so stale. Why is is so hard to serve hot fries? They weren’t busy so they could drop to order or at least small amounts so people get edible food. I called to let them know the fries were inedible and as soon as I said can I please speak to a manager the guy on the phone just kept saying oak ridge McDonald’s over and over acting like he couldn’t hear me and hung up on me 3 times. I then had my husband call from his phone and they wouldn’t answer the phone. The clown mascot is fitting because this location is a joke.
Update: my husband took the fries back and the female manager was not at all helpful and rushed him out with another order of cold fries.
Food: 1
Service: 1
Rita Rutledge
Good food but biscuits was hard but other then that amazing
Atmosphere: 4
Food: 4
Service: 4
edizzy
McKayla was so kind at the drive thru! Honestly a GEM and so beautiful, attentive, love her!!! Also McDonald’s always amazing and this is my fav one in oak ridge !
Atmosphere: 5
Food: 5
Service: 5
Blake McNew
Had a mobile order for two large drinks and that's it. got to the drive-through, they said it'll be one moment. We sat waiting for 20 minutes, and were still waiting when someone else pulled up to the other speaker and got their order taken immediately. We waited another five minutes and was still not spoken to absolutely terrible service, I will never return to this McDonald's. Also, don't even try to get a refund, when you do them on mobile orders it takes weeks. I've been waiting for one for a month.
I be careful using your McDonald’s app here because they be ripping you guys. What should have been a free happy meal wasn’t they still charging me because of a soda as they said i should have picked up a juice or milk when i just went to another McDonalds and it was free with a lager cup of soda no extra charges so if you want to use your free stuff here don’t bother.
Food is good and the service in this one is pretty fast
Atmosphere: 5
Food: 5
Service: 5
Says 24 hours but if you come at an odd time of day you're more likely to get the employees standing outside talking over actually doing any work. Everytime I've shown up after 12 with my boyfriend we've gotten horrible service, so I figured Id do the employees a favour and let everyone know this place is BARELY 24 hours in practice and it's not worth coming here, which really sucks for people who are night owls since there's not many good late night options in oak ridge
One time when we came here, we put in a mobile order and showed up to the restaurant only five minutes after putting it in. We waited at the blacked out screens for 45 minutes before deciding to just cancel the order and just leave, only to find tbe employees were standing outside talking and smoking cigarettes the whole time
We tried giving this place another chance, we showed up earlier than last time at about 1 am, food wasn't remotely fresh and we didn't even get everything. We ordered the big Mac pack which comes with two burgers, two fries, a 20 piece chicken nugget and we also got two drinks to go with it. All we got were our drinks, one burger, the nuggets and one thing of fries. The burger? Cold. The fries were practically RAW they felt so hard to chew, and we didnt even get the other burger or thing of fries. We go back through the drive thru because they had the lobby closed, it takes us 20 minutes to finally get to speak to someone and we explain that our food was cold and we didn't get all of it anyways. They tried to CHARGE US for the food they never gave us in the first place, which they tried ro get away with because we put in a mobile order and they didnt give us our receipt for it
This location should have never switched to 24 hours because the workers clearly cant handle it and some of them are showing up in their pajamas as well, and it sucks to waste your money not knowing you arent going to get what you paid for, so I don't plan on coming to this spot anymore and I dont think others should either ESPECIALLY at night time
The food only gets a 3 stars because the Mcflurry makes me feel like I'm ascending to a higher state of being and other items are okay when they're fresh and not RAW
Atmosphere: 2
Food: 3
Service: 1
Messed order up and food tasted horrible, maybe an actual manager needs to night shift, coming from a person in management this is sad!!!!
Atmosphere: 1
Food: 1
Service: 1
Really slow at 2:48 am in the morning is ridiculous people have to work this McDonalds is a joke anymore. And employees just stand around doing nothing. Just uncalled for. I’m sorry to say this but should not take 25 to 20 minutes to get an order.
Atmosphere: 2
Food: 2
Service: 1
Went thru drive thru good was fresh and hot
Atmosphere: 5
Food: 5
Service: 5
Waste of time. They care more about drive thru than someone standing in front of a register for over ten mins with without so much as a “bright with you”. Clearly the employees can’t handle the workload. Thanks.
Atmosphere: 1
Food: 1
Service: 1
I went to drive thru and of all people the boss at this McDonald's threatened to drop my food on the ground and was cussing at me then I call up there and and got hung up on so will never get my money again
Atmosphere: 1
Food: 1
Service: 1
Service was great. Food was great. Just had to order from memory because this location doesn’t disappoint with their menu screens being blacked out. 🙄
Atmosphere: 1
Food: 5
Service: 5
It was good. Served in a timely manner. Place was clean and the employees friendly and helpful. I frequent this restaurant because it's always been a suitable place to eat with good friendly clean staff
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
24 hours.. my ass. Waited 20 minutes, in the morning.. 10 cars in line, Nobody is moving. I get to the window for my food. It looked like they where having a party in there. Food was cold.
Atmosphere: 1
Food: 1
Service: 1
I ordered in the app and my husband went to pick up the order due to me having a migraine. We live 4 minutes from here. He came back with fries that tasted like they were made 2 days ago. Soggy, ice cold, and not even fry texture anymore. I actually gagged after eating one they were so stale. Why is is so hard to serve hot fries? They weren’t busy so they could drop to order or at least small amounts so people get edible food. I called to let them know the fries were inedible and as soon as I said can I please speak to a manager the guy on the phone just kept saying oak ridge McDonald’s over and over acting like he couldn’t hear me and hung up on me 3 times. I then had my husband call from his phone and they wouldn’t answer the phone. The clown mascot is fitting because this location is a joke.
Update: my husband took the fries back and the female manager was not at all helpful and rushed him out with another order of cold fries.
Food: 1
Service: 1
Good food but biscuits was hard but other then that amazing
Atmosphere: 4
Food: 4
Service: 4
McKayla was so kind at the drive thru! Honestly a GEM and so beautiful, attentive, love her!!! Also McDonald’s always amazing and this is my fav one in oak ridge !
Atmosphere: 5
Food: 5
Service: 5
Had a mobile order for two large drinks and that's it. got to the drive-through, they said it'll be one moment. We sat waiting for 20 minutes, and were still waiting when someone else pulled up to the other speaker and got their order taken immediately. We waited another five minutes and was still not spoken to absolutely terrible service, I will never return to this McDonald's. Also, don't even try to get a refund, when you do them on mobile orders it takes weeks. I've been waiting for one for a month.
Atmosphere: 1
Food: 1
Service: 1
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