Terrible experience, 2 hours worth of issues ending in cancelling the order. Awful customer service.
Atmosphere: 1
Food: 1
Service: 1
Joseph White
They always seem to get my food order wrong every time with my online order. Wouldn't recommend coming to this location.
Atmosphere: 3
Food: 1
Service: 2
steve cantrell
It was a very good pizza. It is really mostly a delivery place, but they do have some small clean tables.
Atmosphere: 4
Food: 4
Service: 4
RyanandHeather Lamb
Abby at this location is so rude and seems to not understand how customer service works or what she can and cannot do as a manager. I have a step son that works for Dominos.....but anyways I placed an order online to use my 60pts on a free pizza tonight. I ordered my husbands first with the free meal bc his is more complicated. The free pizza is for only 2 topping medium pizza and I did 3 toppings. I went back in to take off the parmesan asiago and keep the 1 extra topping of jalapeños. Then I went in to add the 6.99 mix and match on a 1med 2 topping pizza and an order of cinnamon sticks. That total together was 6.99+6.99+5.99 delivery fee and about 3.50 in taxes. The total should've only came to roughly $22.00. Our pizza gets here and I have 2 of the 1/2 pepp and 1/2 cheese pizzas but somehow these 2 are different pizzas but dont know why bc i only ordered 1 of them and my husbands other pizza which was a thin crust creamy garlic sauce with spinach tomatoes and jalapeño was missing. I called i told her what happened first off she was sort of rude I told her that all my orders if you look back is always the same maybe we dont get the cinnamon sticks one time from the other or if my kids arent here to eat I have my bbq chicken pizza. My total was $26.57 i told her that I was having my husband bring back one of the pizzas to get a refund and she told me I would have to reorder his. I ordered it and sent him he got home and I asked him for the receipt and he said she didnt give me one. So now I dont even know what she did and I asked him he basically said she charged him $22 for his pizza and like 19 on the other. The math wasnt mathing so I called back. She tells me that I kept the free pizza and sent back the other pizza first of all they appeared the exact same 1/2 pep 1/2 cheese and nowhere on the box has a sticker on it to say what is on the pizza! She basically goes in to telling me that I paid for what I got but thats not the case bc I lost my free pizza and wasnt given a free pizza she charged me $19.73 for cinnamon twists and my half and half pizza then turned around took the other half and half pizza back and gave my husband his pizza and charged him $22. So I paid over $41 for something what was supposed to have only been 26.50 plus I went ahead and upcharged him to a large since he was mad and had to go all the way to the store to get it so it should've only been $29.50. She said there's nothing I can do about putting your free pizza points back on their so I said your telling me I lost them then she said yeah. Then I ask her name she acted hesitant to tell me her name was Abby I asked her who's the manager there and she said I am then just rudely hangs up on me before I could ask her to at least email me a receipt since she didnt send one. Not to mention i go to finally feed my kids and theirs hardly any sauce on the pizza at all. The cinnamon twists....well they weren't so twisted and they definitely cook different from just balls of bread.
Food: 3
Service: 1
Madison Brown
This location is always great service & hot fresh pizza! There was an oopsie with my order today and they more than made it right & communicated well with me. Close to home & always come back for more!
Atmosphere: 5
Food: 5
Service: 5
Samantha Beer
This location is amazing! Every time I order, the service is amazing. The associates are friendly, outgoing and helpful. My food is fresh, fast and delicious!! Thank you Old Hickory Dominoes! Best group of associates around!
Atmosphere: 5
Food: 5
Service: 5
James Yates
Do not go here they will not accept big bills and are not provided pens to test them either I have a recording of the manager confirming this fact and the fact that they don't accept large bills it's US CURRENCY it says for debts Foreign and domestic you legally can't turn me away
Atmosphere: 1
Food: 2
Service: 1
Houston Graves
Great food
Jo Ann Moree
Food great, Delivery? Meh, but at least I got it 🤣
Joyce Abram
I ordered a Flippin $21 pizza for pick up and the pizza was cold and I live a half a mile from this location. This location is an absolute scam. When I called to complain, they hung up on me. So they can take their business and shove it. I will never order from this location again
Clean and quick delivery. Order from this location at least once a week and they always get it right. Nice to have them in Old hickory
Atmosphere: 5
Food: 5
Service: 5
Aaron Edens
These guys are the best! We used to order Papa Johns, but their crust doesn't even compare to Domino's pizza and service! Keep up the great work 👍
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tater Tots, Pepperoni Pizza
Mandi Gingerich
Very quick and the best Domino's I've eaten so far!
Atmosphere: 5
Food: 5
Service: 5
James Bollin
Bunch of lier's, We order a pizza on-line. Trackers said is was baking,15 minutes later I go to store ,on screen says it's ready. But they say it's still baking,then I watch a girl with my own eye make a pizza and put it in over and tell me mine is still baking.15 minutes later I see pizza come out and they had it to me .I ask why they lie about it or is there system broke and the big fella starts yelling bye bye don't come back.So I can honestly say I will never go to that store again,I will drive the 10 miles like I did before they opened at this location and get a better pizza without a bunch of lier's..why people can't be honest with a customer.
Atmosphere: 1
Food: 1
Service: 1
Nathan Cameron
This Dominos has been my go-to pizza place for probably 7 months at this point. I regularly get the pan pizza - meatlovers edition and me and my youngest son love it. They really do have something for the whole family and we order from there nearly weekly. I have to say, they don't always get the pizza perfect but 9 times out of 10 I don't even have to tell them. It's as if they intuitively know and I get an email that says "That delivery is not what we expected, let us make it up to you" and they do, with enough points to get a free medium pizza on my next order. You really can't beat that kind of service and suffice it to say they have won my pizza business!
Terrible experience, 2 hours worth of issues ending in cancelling the order. Awful customer service.
Atmosphere: 1
Food: 1
Service: 1
They always seem to get my food order wrong every time with my online order. Wouldn't recommend coming to this location.
Atmosphere: 3
Food: 1
Service: 2
It was a very good pizza. It is really mostly a delivery place, but they do have some small clean tables.
Atmosphere: 4
Food: 4
Service: 4
Abby at this location is so rude and seems to not understand how customer service works or what she can and cannot do as a manager. I have a step son that works for Dominos.....but anyways I placed an order online to use my 60pts on a free pizza tonight. I ordered my husbands first with the free meal bc his is more complicated. The free pizza is for only 2 topping medium pizza and I did 3 toppings. I went back in to take off the parmesan asiago and keep the 1 extra topping of jalapeños. Then I went in to add the 6.99 mix and match on a 1med 2 topping pizza and an order of cinnamon sticks. That total together was 6.99+6.99+5.99 delivery fee and about 3.50 in taxes. The total should've only came to roughly $22.00. Our pizza gets here and I have 2 of the 1/2 pepp and 1/2 cheese pizzas but somehow these 2 are different pizzas but dont know why bc i only ordered 1 of them and my husbands other pizza which was a thin crust creamy garlic sauce with spinach tomatoes and jalapeño was missing. I called i told her what happened first off she was sort of rude I told her that all my orders if you look back is always the same maybe we dont get the cinnamon sticks one time from the other or if my kids arent here to eat I have my bbq chicken pizza. My total was $26.57 i told her that I was having my husband bring back one of the pizzas to get a refund and she told me I would have to reorder his. I ordered it and sent him he got home and I asked him for the receipt and he said she didnt give me one. So now I dont even know what she did and I asked him he basically said she charged him $22 for his pizza and like 19 on the other. The math wasnt mathing so I called back. She tells me that I kept the free pizza and sent back the other pizza first of all they appeared the exact same 1/2 pep 1/2 cheese and nowhere on the box has a sticker on it to say what is on the pizza! She basically goes in to telling me that I paid for what I got but thats not the case bc I lost my free pizza and wasnt given a free pizza she charged me $19.73 for cinnamon twists and my half and half pizza then turned around took the other half and half pizza back and gave my husband his pizza and charged him $22. So I paid over $41 for something what was supposed to have only been 26.50 plus I went ahead and upcharged him to a large since he was mad and had to go all the way to the store to get it so it should've only been $29.50. She said there's nothing I can do about putting your free pizza points back on their so I said your telling me I lost them then she said yeah. Then I ask her name she acted hesitant to tell me her name was Abby I asked her who's the manager there and she said I am then just rudely hangs up on me before I could ask her to at least email me a receipt since she didnt send one. Not to mention i go to finally feed my kids and theirs hardly any sauce on the pizza at all. The cinnamon twists....well they weren't so twisted and they definitely cook different from just balls of bread.
Food: 3
Service: 1
This location is always great service & hot fresh pizza! There was an oopsie with my order today and they more than made it right & communicated well with me. Close to home & always come back for more!
Atmosphere: 5
Food: 5
Service: 5
This location is amazing! Every time I order, the service is amazing. The associates are friendly, outgoing and helpful. My food is fresh, fast and delicious!! Thank you Old Hickory Dominoes! Best group of associates around!
Atmosphere: 5
Food: 5
Service: 5
Do not go here they will not accept big bills and are not provided pens to test them either I have a recording of the manager confirming this fact and the fact that they don't accept large bills it's US CURRENCY it says for debts Foreign and domestic you legally can't turn me away
Atmosphere: 1
Food: 2
Service: 1
Great food
Food great, Delivery? Meh, but at least I got it 🤣
I ordered a Flippin $21 pizza for pick up and the pizza was cold and I live a half a mile from this location. This location is an absolute scam. When I called to complain, they hung up on me. So they can take their business and shove it. I will never order from this location again
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Clean and quick delivery. Order from this location at least once a week and they always get it right. Nice to have them in Old hickory
Atmosphere: 5
Food: 5
Service: 5
These guys are the best! We used to order Papa Johns, but their crust doesn't even compare to Domino's pizza and service! Keep up the great work 👍
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tater Tots, Pepperoni Pizza
Very quick and the best Domino's I've eaten so far!
Atmosphere: 5
Food: 5
Service: 5
Bunch of lier's, We order a pizza on-line. Trackers said is was baking,15 minutes later I go to store ,on screen says it's ready. But they say it's still baking,then I watch a girl with my own eye make a pizza and put it in over and tell me mine is still baking.15 minutes later I see pizza come out and they had it to me .I ask why they lie about it or is there system broke and the big fella starts yelling bye bye don't come back.So I can honestly say I will never go to that store again,I will drive the 10 miles like I did before they opened at this location and get a better pizza without a bunch of lier's..why people can't be honest with a customer.
Atmosphere: 1
Food: 1
Service: 1
This Dominos has been my go-to pizza place for probably 7 months at this point. I regularly get the pan pizza - meatlovers edition and me and my youngest son love it. They really do have something for the whole family and we order from there nearly weekly. I have to say, they don't always get the pizza perfect but 9 times out of 10 I don't even have to tell them. It's as if they intuitively know and I get an email that says "That delivery is not what we expected, let us make it up to you" and they do, with enough points to get a free medium pizza on my next order. You really can't beat that kind of service and suffice it to say they have won my pizza business!
Atmosphere: 4
Food: 4
Service: 5
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